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router won't connect to internet and... hello!


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5 replies to this topic

#1 richard handyman

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Posted 24 October 2014 - 09:00 PM

Today we lost internet contact through our router. It stopped all of a sudden :( .

The odd thing is that the router is still working.We have two computers that share files and a printer. All this goes through the router

without a hitch. The router appears to be working perfectly.

If i bypass the router and plug directly into the modem we can connect to the net without a problem. But going through the router/ WiFi is not going to happen.

Does anybody understand what is going on?



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#2 ElfBane

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Posted 25 October 2014 - 04:41 AM

The protocol chipset has probably failed. This means the router is bad and needs to be replaced. It's quite possible for routers to lose the Internet but still function as a "switch".



#3 Agouti

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Posted 25 October 2014 - 08:12 AM

Try this...

  1. Power off all connected computers, printers, etc.
  2. Power off the router and modem and wait 1 minute.
  3. Power on the modem and wait 5 minutes.
  4. Power on the router and wait 5 minutes.
  5. Power on all computers, printers, etc.
  6. Now check and see if you can get on the internet through the router.


#4 hamluis

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Posted 29 October 2014 - 02:33 PM

Are the two other systems using the same router for Internet connectivity wirelessly?

 

If none can connect wirelessly, I believe that ElfBane is on the right track.

 

Louis



#5 richard handyman

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Posted 29 October 2014 - 03:46 PM

Thanks for all your help!!

We ended up getting a new router. That took care of it.

Odd thing was that we also had two plug in power adapters go bad at the same time and these were all on the same surge protected  power strip as the router.

Anyways that is water over the dam and all is well now. 



#6 hamluis

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Posted 30 October 2014 - 10:32 AM

:thumbsup2: , glad you resolved it.

 

Happy computing :).

 

Louis






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