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Posted 24 October 2014 - 05:56 PM
Posted 26 October 2014 - 11:10 AM
Hello Joe109, welcome to Bleeping Computer's Malware Removal forum!
My username is LiquidTension, but you can call me Adam. I will be assisting you with your malware-related problems.
If you would allow me to call you by your first name I would prefer that.
Please read through the points below to ensure this process moves as quickly and efficiently as possible.
We can get to the RogueKiller results in due course.
But first, I must ensure you are aware of the following. Please have a read, and let me know how you wish to proceed.
One or more of the identified infections is known to use a backdoor, that allows attackers to remotely control your computer, download/execute files and steal critical system, financial and personal information.
If your computer was used for online banking, has credit card information or other sensitive data, using a non-infected computer/device you should immediately change all account information (including those used for banking, email, eBay, paypal, online forums, etc).
Banking and credit card institutions should be notified of the possible security breach immediately. Please read the following article for more information: How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
Whilst the identified infection(s) can be removed, there is no way to guarantee that your computer will be trustworthy again unless you reformat your Hard Drive and reinstall your Operating System. This is due to the nature of the infection, which allows the attacker complete control over the computer. Many experts in the security community believe that once infected with this type of malware, the best course of action is to reformat/reinstall. Please read the following articles for more information.
- When should I re-format? How should I reinstall?
- Help: I Got Hacked. Now What Do I Do?
- Where to draw the line? When to recommend a format and reinstall?
You have a choice between cleaning the infection(s) or reformatting your computer. Ultimately, the decision is personal, and up to you and whatever you're most comfortable with. Please let me know how you wish to proceed, and if you have any questions.
Posted 29 October 2014 - 08:06 PM
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