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Sudden slow performance/Chrome crashing


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7 replies to this topic

#1 ladybug99

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Posted 24 October 2014 - 03:44 PM

Hi, hoping for some help. I'm not very computer savvy.

 

For at least the past 6+ months my computer has been running reasonably fast with no issues. I've been using Chrome as my browser and I had many many tabs open then all of a sudden Chrome crashed and I lost all my tabs, a bit upsetting but my own fault for keeping so many tabs open.

 

Since then the entire compuer seems to be running slower than ever and the memory and CPU readings are higher than usual. As soon as I try opening Chrome it immediately saying Google Chrome has stopped working and closes. It just wont open even after I deleted and reinstalled it. I ran Malwarebytes which I run on occasion and it found no issues.

 

I went back to using Firefox which I used before and it always worked well but it's now extrmely slow and barely responds, sometimes closing also. I'm not sure what I did to cause this, any help would be greatly appreciated. Thanks

 

*I hope this is the right section, this seemed to be the best fit of all the options.



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#2 kcbent

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Posted 25 October 2014 - 01:08 PM

This is EXACTLY what happened to me a little over a month ago.  Thanks for posting it.

I hope someone can help us.

 

 



#3 hamluis

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Posted 29 October 2014 - 02:45 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 ladybug99

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Posted 29 October 2014 - 08:47 PM

Hi, thanks for your reply. Here is the information you requested.

 

MiniToolBox results:

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Tristan (administrator) on 29-10-2014 at 21:36:27
Running from "C:\Users\Tristan\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/28/2014 07:28:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 38.0.2125.104, time stamp: 0x5437298b
Faulting module name: EpocCam.ax, version: 0.0.0.0, time stamp: 0x512cd60c
Exception code: 0xc0000005
Fault offset: 0x00005c8c
Faulting process id: 0x3a98
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3

Error: (10/25/2014 08:10:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17344, time stamp: 0x541b6f63
Faulting module name: EpocCam.ax, version: 0.0.0.0, time stamp: 0x512cd60c
Exception code: 0xc0000005
Fault offset: 0x00005c8f
Faulting process id: 0x1d64
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (10/25/2014 08:10:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17344, time stamp: 0x541b6f63
Faulting module name: EpocCam.ax, version: 0.0.0.0, time stamp: 0x512cd60c
Exception code: 0xc0000005
Fault offset: 0x00005c8f
Faulting process id: 0x788
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (10/24/2014 04:38:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 38.0.2125.104, time stamp: 0x5437298b
Faulting module name: EpocCam.ax, version: 0.0.0.0, time stamp: 0x512cd60c
Exception code: 0xc0000005
Fault offset: 0x00005c8c
Faulting process id: 0x7f8
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3

Error: (10/24/2014 02:27:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 38.0.2125.104, time stamp: 0x5437298b
Faulting module name: EpocCam.ax, version: 0.0.0.0, time stamp: 0x512cd60c
Exception code: 0xc0000005
Fault offset: 0x00005c8c
Faulting process id: 0xea0
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3

Error: (10/24/2014 02:25:53 PM) (Source: Bonjour Service) (User: )
Description: Client application bug: DNSServiceResolve(mobile._epoccam._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (10/20/2014 00:59:51 AM) (Source: Software Protection Platform Service) (User: )
Description: Acquisition of genuine ticket failed (hr=0xC004C533) for template Id 66c92734-d682-4d71-983e-d6ec3f16059f

Error: (10/20/2014 00:59:51 AM) (Source: Software Protection Platform Service) (User: )
Description: License acquisition failure details.
hr=0xC004C533

Error: (10/19/2014 03:28:09 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17344, time stamp: 0x541b6f63
Faulting module name: EpocCam.ax, version: 0.0.0.0, time stamp: 0x512cd60c
Exception code: 0xc0000005
Fault offset: 0x00005c8c
Faulting process id: 0x137c
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (10/19/2014 03:28:05 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17344, time stamp: 0x541b6f63
Faulting module name: EpocCam.ax, version: 0.0.0.0, time stamp: 0x512cd60c
Exception code: 0xc0000005
Fault offset: 0x00005c8c
Faulting process id: 0xecc
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3


System errors:
=============
Error: (10/28/2014 04:23:54 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (10/28/2014 03:17:47 AM) (Source: Service Control Manager) (User: )
Description: The Foxit Cloud Safe Update Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/27/2014 11:29:05 PM) (Source: Service Control Manager) (User: )
Description: The Foxit Cloud Safe Update Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (10/26/2014 05:36:10 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (10/25/2014 07:04:05 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (10/25/2014 05:01:43 PM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.0.10 with the system
having network hardware address 90-A4-DE-B0-63-C8. Network operations on this system may
be disrupted as a result.

Error: (10/24/2014 02:26:39 PM) (Source: Service Control Manager) (User: )
Description: The Bonjour Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/24/2014 02:26:35 PM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Log Rotator Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/24/2014 02:26:17 PM) (Source: Service Control Manager) (User: )
Description: The Kinoni Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/24/2014 02:26:13 PM) (Source: Service Control Manager) (User: )
Description: The MBAMScheduler service terminated unexpectedly.  It has done this 1 time(s).


Microsoft Office Sessions:
=========================
Error: (10/28/2014 07:28:36 PM) (Source: Application Error)(User: )
Description: chrome.exe38.0.2125.1045437298bEpocCam.ax0.0.0.0512cd60cc000000500005c8c3a9801cff306e3535b55C:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Kinoni\EpocCam_and_Barcode_drivers\EpocCam.ax23801a6e-5efa-11e4-971b-001aa0c21735

Error: (10/25/2014 08:10:43 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17344541b6f63EpocCam.ax0.0.0.0512cd60cc000000500005c8f1d6401cff0b14717be8fC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Program Files (x86)\Kinoni\EpocCam_and_Barcode_drivers\EpocCam.ax862af338-5ca4-11e4-971b-001aa0c21735

Error: (10/25/2014 08:10:38 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17344541b6f63EpocCam.ax0.0.0.0512cd60cc000000500005c8f78801cff0b13426d58fC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Program Files (x86)\Kinoni\EpocCam_and_Barcode_drivers\EpocCam.ax8353d3c3-5ca4-11e4-971b-001aa0c21735

Error: (10/24/2014 04:38:08 PM) (Source: Application Error)(User: )
Description: chrome.exe38.0.2125.1045437298bEpocCam.ax0.0.0.0512cd60cc000000500005c8c7f801cfefca69a2cef8C:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Kinoni\EpocCam_and_Barcode_drivers\EpocCam.axa97ba076-5bbd-11e4-971b-001aa0c21735

Error: (10/24/2014 02:27:23 PM) (Source: Application Error)(User: )
Description: chrome.exe38.0.2125.1045437298bEpocCam.ax0.0.0.0512cd60cc000000500005c8cea001cfefb81f8387c3C:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Kinoni\EpocCam_and_Barcode_drivers\EpocCam.ax65346a01-5bab-11e4-971b-001aa0c21735

Error: (10/24/2014 02:25:53 PM) (Source: Bonjour Service)(User: )
Description: Client application bug: DNSServiceResolve(mobile._epoccam._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (10/20/2014 00:59:51 AM) (Source: Software Protection Platform Service)(User: )
Description: hr=0xC004C53366c92734-d682-4d71-983e-d6ec3f16059f

Error: (10/20/2014 00:59:51 AM) (Source: Software Protection Platform Service)(User: )
Description: hr=0xC004C53300010001(0x00000000, 00:59:51:469 - http://go.microsoft.com/fwlink/?LinkId=151642)
00020001(0x00000000, 00:59:51:470)
00030001(0x00000000, 00:59:51:470 - http://go.microsoft.com)
00030002(0x00000000, 00:59:51:470 - 1)
00020005(0x00000000, 00:59:51:470 - 0)
0002000C(0x00000000, 00:59:51:561 - 302)
0002000E(0x00000000, 00:59:51:561 - https://validation.sls.microsoft.com/SLWGA/slwga.asmx)
00020001(0x00000000, 00:59:51:561)
00030001(0x00000000, 00:59:51:561 - https://validation.sls.microsoft.com)
00030002(0x00000000, 00:59:51:561 - 1)
00020005(0x00000000, 00:59:51:561 - 0)
0002000C(0x00000000, 00:59:51:777 - 500)
00010002(0x8004FC01, 00:59:51:777 - <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>SoapException</faultstring><detail><HRESULT>0xC004C533</HRESULT><Messages><Message>1006 (Validation) - [VGA: Invalid license state - notification reason unknown.  ---&gt; Invalid license state - notification reason unknown]</Message></Messages></detail></soap:Fault></soap:Body></soap:Envelope>)
00010003(0x8004FC01, 00:59:51:778)

Error: (10/19/2014 03:28:09 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17344541b6f63EpocCam.ax0.0.0.0512cd60cc000000500005c8c137c01cfeb6e3a36885bC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Program Files (x86)\Kinoni\EpocCam_and_Barcode_drivers\EpocCam.ax7937e271-5761-11e4-8a12-001aa0c21735

Error: (10/19/2014 03:28:05 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17344541b6f63EpocCam.ax0.0.0.0512cd60cc000000500005c8cecc01cfeb6e345a8204C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Program Files (x86)\Kinoni\EpocCam_and_Barcode_drivers\EpocCam.ax76da6193-5761-11e4-8a12-001aa0c21735



=========================== Installed Programs ============================
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.189 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{B678797F-DF38-4556-8A31-8B818E261868}) (Version: 8.0.0.23 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{9D00A8DA-650F-21C6-E787-78756733F15F}) (Version: 3.0.715.0 - ATI Technologies, Inc.)
BlueStacks App Player (HKLM-x32\...\BlueStacks App Player) (Version: 0.7.15.909 - BlueStack Systems, Inc.)
BlueStacks Notification Center (HKLM-x32\...\{74C85607-9668-4F88-B1D5-244889192DFC}) (Version: 0.7.15.909 - BlueStack Systems, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Core Implementation (x32 Version: 2010.0210.2339.42455 - ATI) Hidden
Catalyst Control Center Graphics Full Existing (x32 Version: 2010.0210.2339.42455 - ATI) Hidden
Catalyst Control Center Graphics Full New (x32 Version: 2010.0210.2339.42455 - ATI) Hidden
Catalyst Control Center Graphics Light (x32 Version: 2010.0210.2339.42455 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2010.0210.2339.42455 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (x32 Version: 2010.0210.2339.42455 - ATI) Hidden
Catalyst Control Center HydraVision Full (x32 Version: 2010.0210.2339.42455 - ATI) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2010.0210.2339.42455 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2010.0210.2339.42455 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Czech (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Danish (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Dutch (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help English (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Finnish (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help French (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help German (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Greek (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Italian (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Japanese (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Korean (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Polish (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Russian (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Spanish (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Swedish (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Thai (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
CCC Help Turkish (x32 Version: 2010.0210.2338.42455 - ATI) Hidden
ccc-core-static (x32 Version: 2010.0210.2339.42455 - ATI) Hidden
ccc-utility64 (Version: 2010.0210.2339.42455 - ATI) Hidden
Connect (HKLM-x32\...\Connect) (Version: 1.4.13206.0 - Cisco Consumer Products LLC)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 2.10.30 - Dropbox, Inc.)
Evaer Video Recorder for Skype 1.5.2.39 (HKLM-x32\...\Evaer Video Recorder for Skype) (Version: 1.5.2.39 - Evaer Technology)
Foxit Cloud (HKLM-x32\...\{41914D8B-9D6E-4764-A1F9-BC43FB6782C1}_is1) (Version: 1.7.140.701 - Foxit Corporation)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 6.1.1.1031 - Foxit Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
Google Earth Plug-in (HKLM-x32\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.25.5 - Google Inc.) Hidden
iExplorer 3.2.5.2 (HKLM-x32\...\{7FD8B0C1-CDDA-4B4D-A577-B2E3570EA3A3}_is1) (Version:  - Macroplant LLC)
iTunes (HKLM\...\{F46AA0F1-E284-4878-A462-5F11B9166C0E}) (Version: 11.4.0.18 - Apple Inc.)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217040FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (x32 Version: 2.1.67.1 - Oracle, Inc.) Hidden
KinoniDrivers 2.8.1 (HKLM-x32\...\KinoniDrivers) (Version: 2.8.1 - Kinoni)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
ManyCam 3.1.62 (HKLM-x32\...\ManyCam) (Version: 3.1.62 - ManyCam LLC)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Windows Debugging Symbols (HKLM-x32\...\{8DD62FB6-083D-40B9-9D7D-48449FDDDED5}) (Version: 7601 - Microsoft)
Movie Maker (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 30.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
PhoneClean 3.3.0 (HKLM-x32\...\{2FAFFE02-4D6B-4C0A-906B-1B33DAF0DD14}}_is1) (Version: 3.3.0 - iMobie Inc.)
Photo Gallery (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
QuickTime (HKLM-x32\...\{0E64B098-8018-4256-BA23-C316A43AD9B0}) (Version: 7.72.80.56 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6602 - Realtek Semiconductor Corp.)
Recovery Toolbox for RAR 1.2 (HKLM-x32\...\Recovery Toolbox for RAR_is1) (Version:  - Recovery Toolbox, Inc.)
Skins (x32 Version: 2010.0210.2339.42455 - ATI) Hidden
Skype™ 6.21 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.21.104 - Skype Technologies S.A.)
Streamripper (Remove only) (HKLM-x32\...\Streamripper) (Version:  - )
System Requirements Lab for Intel (HKLM-x32\...\{C7CA731B-BF9A-46D9-92CF-8A8737AE9240}) (Version: 4.5.13.0 - Husdawg, LLC)
Turn Off the Lights IE Extension version 1.0.1 (HKLM-x32\...\{ECE53F21-5528-4DC5-AA9D-A0D1BFB5EB31}_is1) (Version: 1.0.1 - Stefan vd)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2836939v3) (Version: 3 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2836939v3) (Version: 3 - Microsoft Corporation)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
Windows Live Communications Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
WinRAR 4.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)

========================= Memory info: ===================================

Percentage of memory in use: 51%
Total physical RAM: 3965.61 MB
Available physical RAM: 1935.28 MB
Total Pagefile: 5963.79 MB
Available Pagefile: 3175.67 MB
Total Virtual: 4095.88 MB
Available Virtual: 3990.59 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:232.73 GB) (Free:4.42 GB) NTFS
3 Drive d: () (Fixed) (Total:149.01 GB) (Free:3.13 GB) NTFS

========================= Users: ========================================

User accounts for \\TRISTAN-PC

Administrator            Guest                    Tristan                  


**** End of log ****
 

 

 

 

 

 

Speccy link: http://speccy.piriform.com/results/yeWxI5ON1SoNVsDue4e21KJ



#5 hamluis

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Posted 30 October 2014 - 11:28 AM

Whatever Epoc Cam is...your system hates it.  I suggest uninstalling/removing.  Appears to be related to audiocard function, maybe microphone.

 

OTOH...if you don't have a program called EpocCam installed...it could be anything, including malware.  Your AV  reflects a status of DISABLED, which is never good or wise, IMO.

 

Louis



#6 Torvald

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Posted 30 October 2014 - 12:25 PM

ladybug99,

 

According to Speccy, your Java is outdated, so you should update it to the latest version (Java version 8, update 25).  Outdated Java can sometimes cause problems with internet browsers, plus is a security risk.

 

Also, it appears that you have not installed any Windows updates since 10/18/14, and your auto updates are turned off.  Please change your Windows update settings to auto update, then manually search for updates and install any critical ones you find.

 

Finally, as hamluis noted above, your anti-virus status is being reported as disabled; in fact, I did not see any anti-virus program installed on your computer.  Are you using one?

 

If not, recommend you go to the following website to download and install the free version of Microsoft Security Essentials: 

http://windows.microsoft.com/en-us/windows/security-essentials-download  You should then run its update feature, plus run a full anti-virus scan of your computer, just to be safe.


Google is my friend. Make Google your friend too.


#7 dc3

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Posted 30 October 2014 - 01:18 PM

I see that you have Windows Defender activated.  I hope you are aware that in Windows 7 this is not an antivirus, it is an antimalware program.  As previously start, you need to install an antivirus.

 

You only have 4.4GB of free space on your hdd, you should have 15% free space.  The second hdd only has 3.13GB of free space, so you can't move any of your data to that drive to create more free space on the C: drive.

 

In the S.M.A.R.T. attributes the Reported Uncorrectable Errors is 2220, I would suggest running the manufacturer's diagnostic tool to determine if the hdd is in trouble.

 

Please download and run SeatTool for Windows.
 
When the website opens scroll down till you find the I Accept button and click on it.
 
If you scroll down below this button you will find instruction for installing this.
 
Once you install this program you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for hdds on your computer.  Please remove any external storage devices connected via USB port.
 
2.  Detected Drives will list the hdd/s found.  Place a check mark in the drive you want to run the scan on.
 
3.  You will see Basic Tests above Detected Drives, move the mouse pointer over this.
 
4.  A menu will open with options for different scans, please click on Short Generic Test
 
5.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Willy22

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Posted 30 October 2014 - 01:37 PM

- Both harddrives have very little free space left. (2% & 3%). And then both Chrome & Firefox won't run well. Use the build-in Disk Cleaner (tick all boxes) tool to remove a lot of files from your system. (including system files)

http://malwaretips.com/threads/tutorial-what-is-how-to-use-disk-cleanup-tool-cleanmgr-exe.30907/

Use Ccleaner to remove Chrome & Firefox temporary files.

http://www.howtogeek.com/125923/7-ways-to-free-up-hard-disk-space-on-windows/

 

- How old is your harddrive ? It seems it's in the first stages of failing.


Edited by Willy22, 30 October 2014 - 01:49 PM.





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