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Unable to Shut Down


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#1 Anjun

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Posted 24 October 2014 - 09:16 AM

Hey all!

 

I can't shut down my computer without flipping off the power supply. When I initiate the shut down sequence, it runs perfectly fine and does turn off. But moments later, my PC restarts itself and boots up. Would it be possible it might be my new motherboard?



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#2 masterthemachines

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Posted 24 October 2014 - 09:27 AM

Hello there,

 

Have you tried updating your drives? If not, follow these steps: http://windows.microsoft.com/en-GB/windows7/automatically-get-recommended-drivers-and-updates-for-your-hardware

 

Hope this helps!



#3 Anjun

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Posted 24 October 2014 - 09:55 AM

I've updated to the latest windows drivers. The problem is still there.



#4 Will5200

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Posted 24 October 2014 - 10:02 AM

Interesting, I wonder if this is a wake on LAN issue? Have you tried disconnecting the network cable before shutting down as a troubleshooting step? That is in the BIOS, bye the way.



#5 Anjun

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Posted 24 October 2014 - 10:07 AM

I haven't tried that. I'll try that after work! I've got a new motherboard, so I'm not too familiar where everything is in the BIOS. I hope it can be fixed through tampering with BIOS. 



#6 Anjun

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Posted 26 October 2014 - 03:12 PM

Interesting, I wonder if this is a wake on LAN issue? Have you tried disconnecting the network cable before shutting down as a troubleshooting step? That is in the BIOS, bye the way.

I disconnected my ethernet cable and initiated the shut down process. It rebooted itself again. I haven't touched the BIOS yet. Any idea where I might find the option in BIOS? I'm kind of new to BIOS in general.



#7 Will5200

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Posted 27 October 2014 - 08:11 AM

Depends on the motherboard. On some, the [DEL] key, others, f1, f2, etc. The splash screen that displays before Windows appears may give you some kind of idea.



#8 Iceviking

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Posted 27 October 2014 - 09:43 AM

I've had the same problem for months so I'm really interested in your troubleshooting steps and solution.

 

Mine started after replacing graphics card.    I've gone back to the originals and tried it again with no change.    I have to wait until the computer shuts down and I see a "No Signal" from the graphics card then hold down the start button until it shuts down.



#9 Anjun

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Posted 27 October 2014 - 10:46 AM

Mmhm, I know how to get to BIOS, I'm just not familiar with all the options in it yet! 

 

For me, I swapped out my motherboard, CPU, and power supply. Everything seems to be hooked into the right places. 



#10 hamluis

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Posted 29 October 2014 - 04:53 PM

Shutdown issues...should be reflected in Event Viewer and that's where I would look for the cause of such first.

 

Louis



#11 Iceviking

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Posted 29 October 2014 - 06:49 PM

The only error message I get is the one where i forced the shutdown with the on/off button.    No matter how long I wait it will never shut down.   and never have an error



#12 TsVk!

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Posted 29 October 2014 - 07:40 PM

Try this article.

 

http://support.microsoft.com/kb/2621246



#13 Iceviking

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Posted 29 October 2014 - 09:15 PM

I'm not having a restart problem.   I'm having a won't shut down problem



#14 TsVk!

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Posted 29 October 2014 - 09:19 PM

same difference...

 

always restarts on shutdown = won't shut down.



#15 Iceviking

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Posted 29 October 2014 - 09:23 PM

Not the same.   It would show up in the event viewer like "moderator" indicated.    After the last process/system shuts down the event viewer logs show nothing else happening.  It just doesn't shut down unless I force it too.    And when I force it to...... It doesn't try to restart.






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