Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Temporary black screen (un)plugging charger

  • Please log in to reply
3 replies to this topic

#1 aworrier


  • Members
  • 73 posts
  • Local time:07:29 AM

Posted 23 October 2014 - 10:52 PM

First of all, thank you very much for all your previous help. I'm back with more difficulties. 


My laptop (HP Envy dv7) recently forced a Windows 8.1 update. Ever since, whenever I plug or unplug the charger, the screen goes black for a second or two. Troubleshooting didn't fix it? Help is much appreciated.

BC AdBot (Login to Remove)


#2 kaylagarcia


  • Members
  • 26 posts
  • Local time:05:59 PM

Posted 24 October 2014 - 01:40 AM

That means your display driver is not usable for windows 8 and windows 8.1. I would advise you to download and install Windows 7 display driver in compatibility mode and review if it helps.

There are few steps to set up window 7 display driver

Install & download display driver
Right click on the driver & go the properties
Select compatibility’ tab and test the box "Run this program in compatibility mode for” and click Windows 7 operating system from the drop down.
Finally click on button ”apply” then “ok” and run the file to install it

#3 aworrier

  • Topic Starter

  • Members
  • 73 posts
  • Local time:07:29 AM

Posted 24 October 2014 - 01:56 PM

Thank you, although I should add that the computer came with windows 8.0. Does that change the compatibility problem? 

#4 dc3


    Bleeping Treehugger

  • Members
  • 30,804 posts
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:04:29 AM

Posted 24 October 2014 - 02:00 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
When Speccy opens you will see a screen similar to the one below.
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.
The following screen will appear, click on Copy to Clipboard.
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users