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Temporary black screen (un)plugging charger


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3 replies to this topic

#1 aworrier

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Posted 23 October 2014 - 10:52 PM

First of all, thank you very much for all your previous help. I'm back with more difficulties. 

 

My laptop (HP Envy dv7) recently forced a Windows 8.1 update. Ever since, whenever I plug or unplug the charger, the screen goes black for a second or two. Troubleshooting didn't fix it? Help is much appreciated.



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#2 kaylagarcia

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Posted 24 October 2014 - 01:40 AM

That means your display driver is not usable for windows 8 and windows 8.1. I would advise you to download and install Windows 7 display driver in compatibility mode and review if it helps.

There are few steps to set up window 7 display driver
 

Install & download display driver
Right click on the driver & go the properties
Select compatibility’ tab and test the box "Run this program in compatibility mode for” and click Windows 7 operating system from the drop down.
Finally click on button ”apply” then “ok” and run the file to install it
 



#3 aworrier

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Posted 24 October 2014 - 01:56 PM

Thank you, although I should add that the computer came with windows 8.0. Does that change the compatibility problem? 



#4 dc3

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Posted 24 October 2014 - 02:00 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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