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Help! Multi-page printing problems with Windows 8


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#1 omchance

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Posted 23 October 2014 - 08:10 PM

I am about to lose my mind.  I run two computers in my office, one with Windows 7, one with Windows 8.  I have Epson Workforce 2540 printers (2 of them) and an HP Deskjet 3051 A printer
 
Long story short, I cannot print a full document from the Windows 8 computer.  This problem just started happening within the last two months or so.  I thought it was a fluke but it appears it isn't.
 
I cannot print multi-page documents.  It will typically print the first page only and then cancel the rest of the job.  The error message is no help, as it just says "Error-this document cannot be printed."
 
At first I thought I had a bogus printer (One of the Epsons).  So then I tried the HP and it did the same thing.  Then I tried the other Epson and there it was again.
 
It happens in Office, through browsers, etc.  Pretty much anything I try to print that isn't more than a few lines gets kicked out and cancelled.
 
I tried stopping the print spooler, reinstalling the software, changing the ports (the computer wouldn't let me do that), etc.  I have spent hours on the phone with Epson....  I even tried just general Windows updates.
 
I am at my wit's end.  I must be able to print from my computer because I cannot keep saving everything and then yelling to my assistant to open it up and print it from her computer (the Windows 7).
 
If anyone can help me, I will be most grateful.

Edited by Queen-Evie, 25 October 2014 - 09:44 PM.
moved from Windows 8 to External Hardware


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#2 dicke

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Posted 01 November 2014 - 06:14 PM

Welcome,

Have you upgraded / updated to Windows 8.1? There are many fixes in that version. After the update I would do a control panel uninstall. reboot and reinstall the latest printer drivers.

Keep us posted

 

Dick


Stay well and surf safe [stay protected]

Dick E





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