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proBook 4421s slow and no sound


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5 replies to this topic

#1 OmoAbode

OmoAbode

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Posted 23 October 2014 - 01:15 PM

Need help to improve performance of proBook 4421s and sound running on windows 7


Edited by hamluis, 29 October 2014 - 12:29 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 noknojon

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Posted 23 October 2014 - 07:32 PM

Hello -

First to see how it is installed, Please download MiniToolBox  to desktop to run it.
 Checkmark the following boxes:

  • List content of Hosts
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
 Click Go and Copy and Paste the result back here. (result.txt)

 

 

Now for a quick clean up ...........

 

:step1: Please download and run RKill by Grinler.
 A black DOS box will appear for a short time and then disappear.
 This is normal and indicates the tool ran successfully.
 At most the tool will usually run for about 2 minutes
 Please Copy / Paste the small log back here.


Do not reboot your computer until you complete the next step.


:step2:  NOW :

  • Download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
     * Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button (only once)
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button only once for accuracy.
  • A report (AdwCleaner[R0].txt) will open in Notepad for your review.
  • Check the listed removals and see if you are OK with them.
  • If you have questions, post the Report log back here.

 Next

  • Click on the Clean button only once for accuracy
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK finally to allow AdwCleaner to Restart the computer and complete the removal process.
  • After rebooting, a log report (AdwCleaner[S0].txt) will open automatically.
    Copy and Paste the contents of that log in your next reply.

 

 

Next can you open Control Panel and look System / Device Manager to see if there are any items with a ( ? ) or ( ! ) beside them.
 

Thank You -



#3 OmoAbode

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Posted 23 October 2014 - 09:29 PM

MiniToolBox by Farbar  Version: 21-07-2014
Ran by ZTE (administrator) on 23-10-2014 at 19:21:28
Running from "C:\Users\ZTE\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

 

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/22/2014 09:32:30 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "1, 2, 0, 17" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (10/22/2014 09:27:11 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/21/2014 00:26:13 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "1, 2, 0, 17" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (10/21/2014 00:20:55 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/20/2014 02:07:16 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary MpKsl9e627945.

System Error:
The system cannot find the file specified.
.

Error: (10/19/2014 11:42:15 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "1, 2, 0, 17" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (10/19/2014 11:37:15 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/19/2014 09:37:10 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "1, 2, 0, 17" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (10/19/2014 09:31:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/17/2014 07:01:34 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.

Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {47b82584-745f-4803-8ff9-73e184009987}

System errors:
=============
Error: (10/22/2014 10:36:13 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Enterprise Service service failed to start due to the following error:
%%2

Error: (10/22/2014 10:36:09 PM) (Source: Service Control Manager) (User: )
Description: The Airtel Broadband. OUC service failed to start due to the following error:
%%1053

Error: (10/22/2014 10:36:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Airtel Broadband. OUC service to connect.

Error: (10/22/2014 08:32:31 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Enterprise Service service failed to start due to the following error:
%%2

Error: (10/22/2014 08:32:27 PM) (Source: Service Control Manager) (User: )
Description: The Airtel Broadband. OUC service failed to start due to the following error:
%%1053

Error: (10/22/2014 08:32:27 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Airtel Broadband. OUC service to connect.

Error: (10/20/2014 01:46:18 PM) (Source: Service Control Manager) (User: )
Description: The RealPlayer Cloud Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/20/2014 01:37:11 PM) (Source: Service Control Manager) (User: )
Description: The Rapport Management Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/20/2014 01:27:14 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Enterprise Service service failed to start due to the following error:
%%2

Error: (10/20/2014 01:27:05 PM) (Source: Service Control Manager) (User: )
Description: The Airtel Broadband. OUC service failed to start due to the following error:
%%1053

Microsoft Office Sessions:
=========================
Error: (08/28/2014 03:15:44 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 7164 seconds with 5400 seconds of active time.  This session ended with a crash.

Error: (06/04/2014 08:12:18 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (06/04/2014 08:11:36 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (06/04/2014 06:01:11 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (06/04/2014 05:50:37 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (06/04/2014 05:49:44 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (06/04/2014 05:48:27 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 11 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (07/19/2013 03:18:08 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 20 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (02/15/2013 03:35:35 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 8309 seconds with 60 seconds of active time.  This session ended with a crash.

Error: (02/10/2013 05:51:23 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 3835 seconds with 660 seconds of active time.  This session ended with a crash.

 

=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 8.1.1 - Hewlett-Packard) Hidden
4500_G510gm_Help (Version: 000.0.439.000 - Hewlett-Packard) Hidden
4500G510gm (Version: 000.0.423.000 - Hewlett-Packard) Hidden
4500G510gm_Software_Min (Version: 000.0.423.000 - Hewlett-Packard) Hidden
Adobe Acrobat 7.0 Professional (Version: 7.1.0 - Adobe Systems) Hidden
Adobe Acrobat 7.1.0 Professional (HKLM\...\Adobe Acrobat 7.0 Professional - V) (Version: 7.1.0 - Adobe Systems)
Adobe Flash Player 15 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
Airtel Broadband (HKLM\...\Airtel Broadband) (Version: 21.005.22.03.408 - Huawei Technologies Co.,Ltd)
ArcSoft TotalMedia (HKLM\...\ArcSoft TotalMedia) (Version: 1.0.23.26 - ArcSoft)
ArcSoft TotalMedia (Version: 1.0.43.25 - ArcSoft) Hidden
ArcSoft Webcam Sharing Manager (HKLM\...\{190A7D93-3823-439C-91B9-ADCE3EC2A6A2}) (Version: 1.0.0.26 - ArcSoft)
ATI Catalyst Install Manager (HKLM\...\{0AFBCD38-7E68-B685-7A1A-DC3F11C0DF7F}) (Version: 3.0.778.0 - ATI Technologies, Inc.)
Bing Bar (HKLM\...\{3365E735-48A6-4194-9988-CE59AC5AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
Bing Rewards Client Installer (Version: 16.0.345.0 - Microsoft Corporation) Hidden
BufferChm (Version: 130.0.331.000 - Hewlett-Packard) Hidden
Catalyst Control Center - Branding (Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (Version: 2010.0805.358.5180 - ATI) Hidden
Catalyst Control Center InstallProxy (Version: 2010.0805.358.5180 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (Version: 2010.0805.358.5180 - ATI) Hidden
CCC Help Chinese Standard (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Chinese Traditional (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Czech (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Danish (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Dutch (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help English (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Finnish (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help French (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help German (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Greek (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Hungarian (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Italian (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Japanese (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Korean (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Norwegian (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Polish (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Portuguese (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Russian (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Spanish (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Swedish (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Thai (Version: 2010.0805.0357.5180 - ATI) Hidden
CCC Help Turkish (Version: 2010.0805.0357.5180 - ATI) Hidden
ccc-core-static (Version: 2010.0805.358.5180 - ATI) Hidden
ccc-utility (Version: 2010.0805.358.5180 - ATI) Hidden
Corel Home Office - CS Templates (Version: 5.6 - ????) Hidden
Corel Home Office - CT Templates (Version: 5.6 - ??????) Hidden
Corel Home Office - IPM (Version: 5.6 - Corel Corporation) Hidden
Corel Home Office - JP Templates (Version: 5.6 - ???) Hidden
Corel Home Office - KR Templates (Version: 5.6 - ???) Hidden
Corel Home Office - Launcher (Version: 5.6 - Corel Corporation) Hidden
Corel Home Office - Templates RU (Version: 5.6 - ???????? ???????????) Hidden
Corel Home Office - Templates1 (Version: 5.6 - Your Company Name) Hidden
Corel Home Office (HKLM\...\_{36C95AD3-D330-4BAA-884A-9F3EFD15A5EA}) (Version: 5.0.85.588 - Corel Corporation)
Corel Home Office (Version: 5.6 - Corel Corporation) Hidden
Coupon Printer for Windows (HKLM\...\Coupon Printer for Windows5.0.0.2) (Version: 5.0.0.2 - Coupons.com Incorporated)
D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
Destinations (Version: 130.0.0.0 - Hewlett-Packard) Hidden
Device Access Manager for HP ProtectTools (HKLM\...\{55B52830-024A-443E-AF61-61E1E71AFA1B}) (Version: 5.0.1.5 - Hewlett-Packard)
DeviceDiscovery (Version: 130.0.372.000 - Hewlett-Packard) Hidden
DocMgr (Version: 130.0.000.000 - Hewlett-Packard) Hidden
DocProc (Version: 13.0.0.0 - Hewlett-Packard) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 2.10.30 - Dropbox, Inc.)
Energy Star Digital Logo (HKLM\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)
Face Recognition for HP ProtectTools (HKLM\...\{E793990C-90BE-4B69-AC29-BF5E8FD4ED54}) (Version: 2.02.4007 - Hewlett-Packard)
Facebook Video Calling 3.1.0.521 (HKLM\...\{2091F234-EB58-4B80-8C96-8EB78C808CF7}) (Version: 3.1.521 - Skype Limited)
Fax (Version: 130.0.418.000 - Hewlett-Packard) Hidden
File Sanitizer For HP ProtectTools (HKLM\...\{6D6ADF03-B257-4EA5-BBC1-1D145AF8D514}) (Version: 5.0.1.2 - Hewlett-Packard)
GLO NETPRO (HKLM\...\GLO NETPRO) (Version: 15.001.05.20.251 - Huawei Technologies Co.,Ltd)
Google Chrome (HKCU\...\Google Chrome) (Version: 38.0.2125.104 - Google Inc.)
Google Drive (HKLM\...\{C6640705-7479-4EE5-BC86-879F05F65E74}) (Version: 1.17.7290.4094 - Google, Inc.)
Google Earth (HKLM\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Talk Plugin (HKLM\...\{C1E3DFE7-4EAD-3E9E-A826-E06055BA5921}) (Version: 5.4.2.18903 - Google)
Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
GPBaseService2 (Version: 130.0.371.000 - Hewlett-Packard) Hidden
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP 3D DriveGuard (HKLM\...\{67C090D6-109A-47D7-8DED-4160C4D96F32}) (Version: 4.0.4.1 - Hewlett-Packard)
HP Advisor (HKLM\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.3.9512.3162 - Hewlett-Packard)
HP Customer Experience Enhancements (Version: 6.0.1.7 - Hewlett-Packard) Hidden
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Document Manager 2.0 (HKLM\...\HP Document Manager) (Version: 2.0 - HP)
HP Documentation (HKLM\...\{8C3059B3-B804-42BB-909B-25864C7D33E3}) (Version: 1.6.0.0 - Hewlett-Packard)
HP ESU for Microsoft Windows 7 (HKLM\...\{D9989A13-B173-4048-B8A5-93C204DCB1B3}) (Version: 1.1.6.1 - Hewlett-Packard Company)
HP HotKey Support (HKLM\...\{4BBA5224-C5B1-4B8C-AAA4-68DA6654B9C1}) (Version: 3.5.15.1 - Hewlett-Packard Company)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP LaserJet 100 color MFP M175 (HKLM\...\{965D0289-10E1-45ec-B11F-A60AC9AE8D4D}) (Version:  - Hewlett-Packard)
HP LaserJet Professional M1130-M1210 MFP Series (HKLM\...\HP LaserJet Professional M1130-M1210 MFP Series) (Version:  - )
HP LJ100 M175 HP Scan (Version: 1.0.302.0 - Hewlett-Packard Co.) Hidden
HP Officejet 4500 G510g-m (HKLM\...\{E5083D57-D93F-404C-A91F-1C50D67C2BEB}) (Version: 13.0 - HP)
HP Power Assistant (HKLM\...\{EAFB99C8-9038-499B-94D0-54C653E87812}) (Version: 2.0.6.0 - Hewlett-Packard Company)
HP Power Data (HKLM\...\{1C292266-E054-4090-84D5-869649E4F9C7}) (Version: 1.0.35.187 - Hewlett-Packard Company)
HP ProtectTools Security Manager (HKLM\...\HPProtectTools) (Version: 5.12.754 - Hewlett-Packard Company)
HP ProtectTools Security Manager (Version: 5.12.754 - Hewlett-Packard Company) Hidden
HP QuickLook (HKLM\...\{F9DB9D94-7ABF-4FF0-AE71-4FC9DAB7D4A1}) (Version: 3.3.1.2 - Hewlett-Packard Company)
HP QuickWeb (HKLM\...\{7861911B-4270-498A-8F7A-FCF0570F487D}) (Version: 1.0.1.63 - DeviceVM, Inc.)
HP Setup (HKLM\...\{1E6219D4-027E-47EE-AB83-DD2F26E31A32}) (Version: 1.2.3557.3169 - Hewlett-Packard)
HP Smart Web Printing 4.5 (HKLM\...\HP Smart Web Printing) (Version: 4.5 - HP)
HP SoftPaq Download Manager (HKLM\...\{2DA697D7-FED3-4DE2-A174-92A2A12F9688}) (Version: 3.0.5.0 - Hewlett-Packard Company)
HP Software Framework (HKLM\...\{E05DB9F9-C8E7-45F2-BE9E-76D4C447CE9B}) (Version: 4.0.39.1 - Hewlett-Packard Company)
HP Software Setup (HKLM\...\{04801E42-B1A6-4C52-9F3D-CADB5A050433}) (Version: 7.0.1.9 - Hewlett-Packard Company)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Support Assistant (HKLM\...\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}) (Version: 7.0.39.15 - Hewlett-Packard Company)
HP Update (HKLM\...\{B0069CFA-5BB9-4C03-B1C6-89CE290E5AFE}) (Version: 5.002.006.003 - Hewlett-Packard)
HP Webcam Driver (HKLM\...\{399C37FB-08AF-493B-BFED-20FBD85EDF7F}) (Version: 5.8.50012.0 - Sonix)
HP Wireless Assistant (HKLM\...\{EC720706-3F19-4B7F-BDDD-E31D9B3921D2}) (Version: 4.0.6.0 - Hewlett-Packard)
hpbDSService (Version: 001.001.05133 - Hewlett-Packard) Hidden
hpbM175DSService (Version: 001.001.05133 - Hewlett-Packard) Hidden
HPLaserJet100ColorMFPM175_HelpLearnCenter_SI (HKLM\...\{19542156-285B-458C-994D-2A21889001DF}) (Version: 1.00.0000 - Hewlett-Packard)
HPLJUT (Version: 1.00.0012 - HP) Hidden
hppLaserJetService (Version: 002.015.00602 - Hewlett-Packard) Hidden
hppM1130M1210SeriesLaserJetService (Version: 001.003.00073 - Hewlett-Packard) Hidden
hppM175LaserJetService (Version: 001.014.00480 - Hewlett-Packard) Hidden
HPProductAssistant (Version: 130.0.371.000 - Hewlett-Packard) Hidden
hppusgM1130M1210Series (Version: 1.0.0.2 - Hewlett-Packard) Hidden
HPSSupply (Version: 130.0.371.000 - Hewlett-Packard) Hidden
IBM SPSS Statistics 20 (HKLM\...\{2AF8017B-E503-408F-AACE-8A335452CAD2}) (Version: 20.0.0.0 - IBM Corp)
IDT Audio (HKLM\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6300.0 - IDT)
InstanceFinder (Version: 1.00.0001 - HP) Hidden
Intel® Management Engine Components (HKLM\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.0.1014 - Intel Corporation)
Intel® Turbo Boost Technology Driver (HKLM\...\{D6C630BF-8DBB-4042-8562-DC9A52CB6E7E}) (Version: 01.01.01.1007 - Intel Corporation)
LightScribe System Software (HKLM\...\{82EF29B1-9B60-4142-A155-0599216DD053}) (Version: 1.18.6.1 - LightScribe)
magicJack (HKCU\...\magicJack) (Version: 2.0.6073.4413 - magicJack L.P.)
MarketResearch (Version: 130.0.374.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office 2010 (HKLM\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Live Meeting 2007 (HKLM\...\{E30E7561-A466-4393-B8BF-FD93E733EF3C}) (Version: 8.0.6362.202 - Microsoft Corporation)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 16.4.6013.0910 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Movie Maker (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (Version: 16.4.1108.0727 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network (Version: 130.0.374.000 - Hewlett-Packard) Hidden
Norton Online Backup (HKLM\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 1.2.20.0 - Symantec)
Norton Security Scan (HKLM\...\NSS) (Version: 4.0.3.27 - Symantec Corporation)
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
PDF Complete Special Edition (HKLM\...\PDF Complete) (Version: 3.5.112 - PDF Complete, Inc)
Photo Gallery (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Pre-Boot Security for HP ProtectTools (Version: 5.0.7.1 - Hewlett-Packard) Hidden
Privacy Manager for HP ProtectTools (HKLM\...\{350F790E-5C32-4B3A-8AAB-B0478BB76D11}) (Version: 5.10.796 - Hewlett-Packard)
Ralink Motorola BC4 Bluetooth 3.0+HS Adapter (HKLM\...\Ralink Motorola BC4 Bluetooth 3.0+HS Adapter_is1) (Version: 3.0.41.258 - Motorola, Inc.)
Ralink RT2860 Wireless LAN Card (HKLM\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309B0}) (Version: 3.1.13.0 - Ralink)
RapidTyping (HKLM\...\RapidTyping) (Version: 4.6.6 - RapidTyping Software)
Rapport (Version: 3.5.1404.17 - Trusteer) Hidden
RealDownloader (Version: 17.0.13 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM\...\RealPlayer 17.0) (Version: 17.0.13 - RealNetworks)
Realtek Ethernet Controller All-In-One Windows Driver (HKLM\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 1.12.0016 - Realtek)
Realtek USB 2.0 Card Reader (HKLM\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30109 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Scan (Version: 13.0.0.0 - Hewlett-Packard) Hidden
Scan To (HKLM\...\{E8A34AC8-0137-4515-A94B-0A0946DDC251}) (Version: 2.0.1 - HP)
SDK (Version: 2.26.012 - Portrait Displays, Inc.) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 13.0 - HP)
Skype Click to Call (HKLM\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 6.11 (HKLM\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
SmartWebPrinting (Version: 130.0.373.000 - Hewlett-Packard) Hidden
SolutionCenter (Version: 130.0.373.000 - Hewlett-Packard) Hidden
Status (Version: 130.0.373.000 - Hewlett-Packard) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.24.0 - Synaptics Incorporated)
TaxACT 2008 (HKLM\...\TaxACT 2008) (Version:  - 2nd Story Software, Inc.)
TaxACT 2008 California (HKLM\...\TaxACT 2008 California) (Version:  - 2nd Story Software, Inc.)
TaxACT 2012 - 1040 Edition (HKLM\...\TaxACT 2012 - 1040 Edition) (Version:  - 2nd Story Software, Inc.)
TaxACT 2012 California (HKLM\...\TaxACT 2012 California) (Version:  - 2nd Story Software, Inc.)
TaxACT 2013 - 1040 Edition (HKLM\...\TaxACT 2013 - 1040 Edition) (Version:  - TaxACT, Inc.)
TaxACT 2013 California (HKLM\...\TaxACT 2013 California) (Version:  - TaxACT, Inc.)
The Weather Channel App (HKLM\...\The Weather Channel App) (Version:  - )
Theft Recovery (HKLM\...\InstallShield_{33C9F24B-1D92-4632-A915-81E3BB1D5D6B}) (Version: 5.1.0.18 - Hewlett-Packard)
Theft Recovery (Version: 5.1.0.18 - Hewlett-Packard) Hidden
Toolbox (Version: 130.0.648.000 - Hewlett-Packard) Hidden
ToolboxProxy (Version: 1.00.0001 - HP) Hidden
TrayApp (Version: 130.0.376.000 - Hewlett-Packard) Hidden
Trusteer Endpoint Protection (HKLM\...\Rapport_msi) (Version: 3.5.1404.17 - Trusteer)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2899475) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{23AE87D8-AB2F-4539-935C-442BC976F469}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
UpdateService (Version: 1.0.0 - RealNetworks, Inc.) Hidden
Validity Fingerprint Driver (HKLM\...\{78365FC6-09CA-4AC3-BC01-70FB46596047}) (Version: 4.0.15.0 - Validity Sensors, Inc.)
WebReg (Version: 130.0.132.017 - Hewlett-Packard) Hidden
Windows 7 Default Setting (HKLM\...\{5BF8E079-D6E2-4323-B794-75152371122A}) (Version: 1.0.1.6 - Hewlett-Packard Company)
Windows Live Communications Platform (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Windows Live Essentials (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Yahoo! Toolbar (HKLM\...\Yahoo! Companion) (Version:  - )
Ziftr Alerts - formerly FreePriceAlerts.com 3.2.0 (HKLM\...\{DC3381CB-10D4-431D-B9B3-7DB84B00645F}) (Version: 3.2.0 - myVBO LLC)

========================= Memory info: ===================================

Percentage of memory in use: 60%
Total physical RAM: 1967.43 MB
Available physical RAM: 781.41 MB
Total Pagefile: 3934.86 MB
Available Pagefile: 1205.6 MB
Total Virtual: 2047.88 MB
Available Virtual: 1948.4 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:280.8 GB) (Free:164.86 GB) NTFS
3 Drive f: (HP_TOOLS) (Fixed) (Total:1.99 GB) (Free:1.48 GB) FAT32

========================= Users: ========================================

User accounts for \\ZTE-HP

Administrator            Guest                    ZTE                     

**** End of log ****



#4 OmoAbode

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Posted 23 October 2014 - 09:37 PM

Rkill 2.6.8 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 10/23/2014 07:30:38 PM in x86 mode.
Windows Version: Windows 7 Professional Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\Program Files\Adobe\Acrobat 7.0\Distillr\acrotray.exe (PID: 3284) [FI]

1 proccess terminated!

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 10/23/2014 07:33:21 PM
Execution time: 0 hours(s), 2 minute(s), and 42 seconds(s)



#5 OmoAbode

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Posted 23 October 2014 - 10:36 PM

# AdwCleaner v4.001 - Report created 23/10/2014 at 19:50:13
# DB v2014-10-23.2
# Updated 20/10/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (32 bits)
# Username : ZTE - ZTE-HP
# Running from : C:\Users\ZTE\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Users\Guest\AppData\LocalLow\AVG Secure Search
Folder Deleted : C:\ProgramData\FreePriceAlerts
Folder Deleted : C:\Users\ZTE\AppData\Roaming\FreePriceAlerts
Folder Deleted : C:\Users\Guest\AppData\LocalLow\HPAppData
Folder Deleted : C:\Users\ZTE\AppData\Local\iLivid
Folder Deleted : C:\Users\ZTE\AppData\Roaming\OpenCandy
Folder Deleted : C:\Users\ZTE\AppData\Local\Google\Chrome\User Data\Default\Extensions\ngoiabglmnijabkfknliolcbjfcmbmdl
Folder Deleted : C:\Users\ZTE\AppData\Local\Google\Chrome\User Data\Default\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl
File Deleted : C:\Users\Public\Desktop\iLivid.lnk
File Deleted : C:\Users\ZTE\AppData\Local\Temp\Uninstall.exe

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ngoiabglmnijabkfknliolcbjfcmbmdl
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6E993643-8FBC-44FE-BC85-D318495C4D96}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A85A5E6A-DE2C-4F4E-99DC-F469DF5A0EEC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\SOFTWARE\DeviceVM
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Coupon Printer for Windows5.0.0.2
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\305B09CE8C53A214DB58887F62F25536

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17344

-\\ Google Chrome v

*************************

AdwCleaner[R0].txt - [4298 octets] - [23/10/2014 19:41:24]
AdwCleaner[S0].txt - [4292 octets] - [23/10/2014 19:50:13]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4352 octets] ##########

 

Thank you, but still no sound coming except through head phones.



#6 noknojon

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Posted 24 October 2014 - 02:24 AM

Thank you, but still no sound coming except through head phones.

No problems -

 

Can you tell us the last time you had sound ?? Recently, or long time, or ever ??

 

Please uninstall Either >> Microsoft Security Essentials or  Norton Security Scan (which is a free tool that scans your computer for virus, malware, spyware, and other threats).

Trusteer Endpoint Protection is also Antivirus related, and may be installed by a company or a bank where you have an account

More than 1 Antivirus programs will cause more problems, rather than help your problems.

 

 

I think we need this information ....... Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Full Directions Here (only Copy / Paste the link)

 

 

Thanks -






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