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windows 7 video hardware error


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10 replies to this topic

#1 giraffasus

giraffasus

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Posted 23 October 2014 - 08:24 AM

While I was at work my wife noticed the flag icon on the taskbar. She clicked it to find two messages, one asking us to update our computer, and the other asking us to scan for problems and fix. After the scan we received a window with the following information:

 
 
Microsoft needs more information to try to solve 2 problems
Additional details about what went wrong can help Microsoft create solutions.
 
Hide problem details                                               Send Information  Cancel
 
[icon of a monitor with a yellow triangle with a exclamation mark in it, and a green check mark]Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20140130-2300.dmp
sysdata.xml
WERInternalMetadata.xml
 View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
 

 

[icon of a monitor with a yellow triangle with a exclamation mark in it, and a green check mark]Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20140217-1521.dmp
sysdata.xml
WERInternalMetadata.xml
 View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.


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#2 giraffasus

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Posted 23 October 2014 - 10:01 AM

not sure what i can do to solve this issue, as the send information failed. any ideas?



#3 dc3

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Posted 23 October 2014 - 10:06 AM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 giraffasus

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Posted 23 October 2014 - 07:42 PM

http://speccy.piriform.com/results/eYVfVeX7X2Ye6HGqmBvvaKi

 

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Chihiro and Jeffrey (administrator) on 24-10-2014 at 09:38:52
Running from "C:\Users\Chihiro and Jeffrey\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/21/2014 01:43:20 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (10/18/2014 07:11:10 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (10/17/2014 04:17:52 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (10/08/2014 02:38:31 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (10/07/2014 00:32:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (09/24/2014 11:19:55 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (09/22/2014 05:42:50 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (09/18/2014 00:40:49 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (09/18/2014 00:18:57 AM) (Source: MsiInstaller) (User: Giraffasus)
Description: Product: Adobe Acrobat 9 Pro - English, Français, Deutsch -- Error 1719.Windows Installer service could not be accessed. Contact your support personnel to verify that it is properly registered and enabled.
 
Error: (09/16/2014 01:57:09 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
 
System errors:
=============
Error: (10/16/2014 07:31:38 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80242016: Update for Windows 7 for x64-based Systems (KB2952664).
 
Error: (09/30/2014 00:38:09 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (09/29/2014 02:28:58 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (09/17/2014 08:16:41 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
cdrom
 
Error: (09/09/2014 02:31:18 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (08/22/2014 08:24:04 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (08/22/2014 00:32:31 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (08/21/2014 02:34:45 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (08/20/2014 05:48:59 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (08/18/2014 08:18:37 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
 
Microsoft Office Sessions:
=========================
Error: (10/21/2014 01:43:20 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (10/18/2014 07:11:10 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (10/17/2014 04:17:52 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (10/08/2014 02:38:31 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (10/07/2014 00:32:25 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (09/24/2014 11:19:55 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (09/22/2014 05:42:50 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (09/18/2014 00:40:49 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (09/18/2014 00:18:57 AM) (Source: MsiInstaller)(User: Giraffasus)
Description: Product: Adobe Acrobat 9 Pro - English, Français, Deutsch -- Error 1719.Windows Installer service could not be accessed. Contact your support personnel to verify that it is properly registered and enabled.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (09/16/2014 01:57:09 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
 
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.34537 - BitTorrent Inc.)
Adobe Acrobat 9 Pro - English, Français, Deutsch (x32 Version: 9.0.0 - Adobe Systems) Hidden
Adobe After Effects CS4 (x32 Version: 9 - Adobe Systems Incorporated) Hidden
Adobe After Effects CS4 Presets (x32 Version: 9 - Adobe Systems Incorporated) Hidden
Adobe After Effects CS4 Third Party Content (x32 Version: 9 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.1.0.5790 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 1.1.0.5790 - Adobe Systems Inc.) Hidden
Adobe Anchor Service CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Anchor Service x64 CS4 (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Bridge CS4 (x32 Version: 3 - Adobe Systems Incorporated) Hidden
Adobe CMaps CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe CMaps x64 CS4 (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Color - Photoshop Specific CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Color EU Extra Settings CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Color JA Extra Settings CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Color NA Recommended Settings CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Color Video Profiles AE CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Color Video Profiles CS CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Creative Suite 4 Master Collection (HKLM-x32\...\Adobe_b2d6abde968e6f277ddbfd501383e02) (Version: 4.0 - Adobe Systems Incorporated)
Adobe Creative Suite 4 Master Collection (x32 Version: 4.0 - Adobe Systems Incorporated) Hidden
Adobe CSI CS4 (x32 Version: 1 - Adobe Systems Incorporated) Hidden
Adobe CSI CS4 x64 (Version: 1 - Adobe Systems Incorporated) Hidden
Adobe Default Language CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Device Central CS4 (x32 Version: 2 - Adobe Systems Incorporated) Hidden
Adobe Drive CS4 (x32 Version: 1 - Adobe Systems Incorporated) Hidden
Adobe Drive CS4 x64 (Version: 1 - Adobe Systems Incorporated) Hidden
Adobe Dynamiclink Support (x32 Version: 1 - Adobe Systems Incorporated) Hidden
Adobe Encore CS4 Codecs (x32 Version: 4 - Adobe Systems Incorporated) Hidden
Adobe ExtendScript Toolkit CS4 (x32 Version: 3.0.0 - Adobe Systems Incorporated) Hidden
Adobe Extension Manager CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Fireworks CS4 (x32 Version: 10.0 - Adobe Systems Incorporated) Hidden
Adobe Fonts All (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Fonts All x64 (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Illustrator CS4 (x32 Version: 14.0 - Adobe Systems Incorporated) Hidden
Adobe InDesign CS4 (x32 Version: 6.0 - Adobe Systems Incorporated) Hidden
Adobe InDesign CS4 Application Feature Set Files (Roman) (x32 Version: 6.0 - Adobe Systems Incorporated) Hidden
Adobe InDesign CS4 Common Base Files (x32 Version: 6.0 - Adobe Systems Incorporated) Hidden
Adobe InDesign CS4 Icon Handler (x32 Version: 6.0 - Adobe Systems Incorporated) Hidden
Adobe InDesign CS4 Icon Handler x64 (Version: 6.0 - Adobe Systems Incorporated) Hidden
Adobe Linguistics CS4 (x32 Version: 4.0.0 - Adobe Systems Incorporated) Hidden
Adobe Linguistics CS4 x64 (Version: 4.0.0 - Adobe Systems Incorporated) Hidden
Adobe Media Encoder CS4 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Media Encoder CS4 Additional Exporter (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Media Encoder CS4 Dolby (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Media Encoder CS4 Exporter (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Media Encoder CS4 Importer (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Media Player (HKLM-x32\...\com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.1 - Adobe Systems Incorporated)
Adobe Media Player (x32 Version: 0.0.0 - Adobe Systems Incorporated) Hidden
Adobe MotionPicture Color Files CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Output Module (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe PDF Library Files CS4 (x32 Version: 9.0 - Adobe Systems Incorporated) Hidden
Adobe PDF Library Files x64 CS4 (Version: 9.0 - Adobe Systems Incorporated) Hidden
Adobe Photoshop CS4 (64 Bit) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Adobe Photoshop CS4 (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
Adobe Photoshop CS4 Support (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
Adobe Premiere Pro CS4 (x32 Version: 4 - Adobe Systems Incorporated) Hidden
Adobe Premiere Pro CS4 Functional Content (x32 Version: 4 - Adobe Systems Incorporated) Hidden
Adobe Premiere Pro CS4 Third Party Content (x32 Version: 4 - Adobe Systems Incorporated) Hidden
Adobe Search for Help (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Service Manager Extension (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Setup (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe SGM CS4 (x32 Version: 3.0 - Adobe Systems Incorporated) Hidden
Adobe SING CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Soundbooth CS4 (x32 Version: 2 - Adobe Systems Incorporated) Hidden
Adobe Soundbooth CS4 Codecs (x32 Version: 2 - Adobe Systems Incorporated) Hidden
Adobe Type Support CS4 (x32 Version: 9.0 - Adobe Systems Incorporated) Hidden
Adobe Type Support x64 CS4 (Version: 9.0 - Adobe Systems Incorporated) Hidden
Adobe Update Manager CS4 (x32 Version: 6.0.0 - Adobe Systems Incorporated) Hidden
Adobe WinSoft Linguistics Plugin (x32 Version: 1.1 - Adobe Systems Incorporated) Hidden
Adobe WinSoft Linguistics Plugin x64 (Version: 1.1 - Adobe Systems Incorporated) Hidden
Adobe XMP Panels CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
AdobeColorCommonSetCMYK (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
AdobeColorCommonSetRGB (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Artha 1.0.3.0 (HKLM-x32\...\{DA9B11CD-46C8-40AD-BC88-8507C64FA8B7}_is1) (Version: 1.0.3.0 - Sundaram Ramaswamy)
Audacity 2.0.5 (HKLM-x32\...\Audacity_is1) (Version: 2.0.5 - Audacity Team)
Connect (x32 Version: 1.0.0.1 - Adobe Systems Incorporated) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 2.10.30 - Dropbox, Inc.)
Emsisoft Anti-Malware (HKLM-x32\...\{5502032C-88C1-4303-99FE-B5CBD7684CEA}_is1) (Version: 9.0 - Emsisoft GmbH)
eReg (x32 Version: 1.20.138.34 - Logitech, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.104 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.5 - Google Inc.) Hidden
kuler (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Logitech SetPoint 6.61 (HKLM\...\sp6) (Version: 6.61.15 - Logitech)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Mozilla Firefox 31.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.0 - Mozilla)
NVIDIA 3D Vision Controller Driver 340.50 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 340.50 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 340.52 - NVIDIA Corporation)
NVIDIA Control Panel 340.52 (Version: 340.52 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 2.1.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1.1 - NVIDIA Corporation)
NVIDIA Graphics Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 340.52 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.157.1165 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Optimus Update 10.11.15 (Version: 10.11.15 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.13.1220 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
NVIDIA ShadowPlay 15.3.33 (Version: 15.3.33 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 15.3.33 (Version: 15.3.33 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 15.3.33 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.23 (Version: 1.2.23 - NVIDIA Corporation) Hidden
PDF Settings CS4 (x32 Version: 9.0 - Adobe Systems Incorporated) Hidden
Photoshop Camera Raw (x32 Version: 5.0 - Adobe Systems Incorporated) Hidden
Photoshop Camera Raw_x64 (Version: 5.0 - Adobe Systems Incorporated) Hidden
Pixel Bender Toolkit (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
SHIELD Streaming (Version: 3.1.100 - NVIDIA Corporation) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Suite Shared Configuration CS4 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
WinRAR 5.10 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.10.0 - win.rar GmbH)
WinSCP 5.5.5 (HKLM-x32\...\winscp3_is1) (Version: 5.5.5 - Martin Prikryl)
WPS Office (9.1.0.4746) (HKCU\...\WPS Office) (Version: 9.1.0.4746 - Kingsoft Corp.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 57%
Total physical RAM: 2999.12 MB
Available physical RAM: 1277.61 MB
Total Pagefile: 5996.41 MB
Available Pagefile: 3074.78 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.36 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:232.79 GB) (Free:118.13 GB) NTFS
3 Drive e: (HD-LSU2) (Fixed) (Total:931.51 GB) (Free:435.23 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\GIRAFFASUS
 
Administrator            Chihiro and Jeffrey      Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****
 
 
Sorry for the late reply. I live in Japan and I posted last night at 11 at night, not in the morning. 


#5 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,757 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:10:02 PM

Posted 24 October 2014 - 10:34 AM

Your computer is running a bit warmer than it should, especially being a desktop.  I would suggest opening the case and blow out the dust inside, especially the heat sink and fan assembly on the CPU.  There are a variety of canned dusters out there which should be used to blow out the inside of the case.  This is also incorrectly called "canned air".

 

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
A page similar to the one below will open.
 
elevatedcommandpromptw7_zpseba8c499.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, type cmd in the Search programs and files box. 
 
cmd will appear above the search box under Apps., right click on it and choose Run as administrator, this will open the Elevated Command Prompt.  This will look simlar to the image above.
 
Copy and paste the following in the Search programs and files box, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 giraffasus

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Posted 26 October 2014 - 09:33 AM

Sorry for the late reply. I got busy. I ran the scan and received the message of no integrity problems found. I attempted to get the text file, but nothing shows up when I type this into the search bar, and within cmd it tells me that

FINDSTRE: cannot open and 

FINDSTR: cannot open ~/desktop/sfcdetails.txt

So I'm not sure how to show you the log, even though it told me there were no problems found.



#7 dc3

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Posted 26 October 2014 - 10:46 AM

If no integrity problems are found there will be no log created.

 

What is the make and model of this computer.

 

Are you using FC Pro?

 

Do the two images you saw look like these below?

 

fcpro2_zps216b9db0.png

 

fcpro1_zpse6f6c6dd.png


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#8 giraffasus

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Posted 28 October 2014 - 05:14 AM

our computer is a self put together computer. It is running an Intel® Core™ i3 CPU 3.04GHz 

We have

ACPI x64-based PC.

Samsung SSD 840 EVO 250GB ATA

BUFFALO External HDD USB Device

NVIDIA GeForce GT 520

 

When you say FC Pro, do you mean Adove Final Cut Pro. No, I don't use it that frequently. It has been months since I last edited video. 

I hope this helps. Again, sorry about the late reply. This week has been busier than usual. 



#9 dc3

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Posted 28 October 2014 - 08:33 AM

Click on the Start orb, then click on Computer.

 

Look to see what drive is listed as disk 1 and post that information here.

 

You have not answered my question regarding the exclamation mark and the green dot with the black check mark.


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#10 giraffasus

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Posted 28 October 2014 - 07:59 PM

Drive one is the samsung

sorry about the image question. forgot.

Those do look like what I saw, but the check was not in a circle. It was green and it went across the monitor similar to the lower icon. Of course this icon looks like it is on a mac screen, so image it 

 Error_Report.png\

on this oneSystemrestore_icon.png


Edited by giraffasus, 28 October 2014 - 08:01 PM.


#11 dc3

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Posted 29 October 2014 - 11:10 AM

Click on the Start orb, they type devmgmt.msc, then press Enter.

 

When the Device Manager opens double click on Disk drives and see if there are any yellow warning or red error icons.


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