Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 7 not starting after checkdisck /r


  • Please log in to reply
26 replies to this topic

#1 causio08

causio08

  • Members
  • 83 posts
  • OFFLINE
  •  
  • Local time:10:38 AM

Posted 23 October 2014 - 06:55 AM

Hello fellow bleepers,

 

Our Toshiba laptop loaded with Windows 7 Home Premium has been misbehaving for a couple of days. Lots of freezings and lots of Spin the Wheel , Vanna.

 

I did a check disk /r after getting into safe mode so when it restarted the process started...took a while to complete...after the process finished, it asked I believe if I wanted to reboot...I typed Y and ....

 

The next time the laptop was powered on, I got the starting windows, then the flying Microsoft colors, a couple of blank screens, a spinning circle, please wait, the next screen was a blank screen with 2 icons : ease of access on the left and a the red shut down options box in a smaller version on the right. Now I have done this process before without any incidents....Not sure what happened this time.

I must tell you that when I went back to the safe mode again, there was a line for repairing the pc...I tried to do that but it asked for a password. Not clear what or which password it's looking for. Is there a way to this without the password to make the laptop functional again. I'm stumped as to why it did not work like the last time. My wife said that the laptop started acting weird after the last Chrome update...Any suggestions or ideas would be greatly appreciated.

 

thanks a bunch 



BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:38 AM

Posted 23 October 2014 - 10:10 AM

Try booting into Safe Mode again, if it asks for a password and you do not have one press Enter to continue.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 causio08

causio08
  • Topic Starter

  • Members
  • 83 posts
  • OFFLINE
  •  
  • Local time:10:38 AM

Posted 23 October 2014 - 11:18 AM

Once the laptop would not start as usual, I tried to use the safe mode which after loading the essentials put me thru the same routine ending up with the " please wait " and then the 2 icons that I mentioned in my post....thinking of doing the Windows system restore from Command prompt " using safe mode with command prompt...any thoughts?

 

thanks for your help



#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:38 AM

Posted 23 October 2014 - 11:40 AM

That's one of the options.

 

At the command prompt, type rstrui.exe, and then press Enter.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 causio08

causio08
  • Topic Starter

  • Members
  • 83 posts
  • OFFLINE
  •  
  • Local time:10:38 AM

Posted 23 October 2014 - 11:46 AM

Thanks...I'll try it as soon as I get home and report back.



#6 causio08

causio08
  • Topic Starter

  • Members
  • 83 posts
  • OFFLINE
  •  
  • Local time:10:38 AM

Posted 23 October 2014 - 12:24 PM

Going forward should I just do the check disk /f instead?



#7 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:38 AM

Posted 23 October 2014 - 12:31 PM

Try doing the System Restore first.

 

If you do a chkdsk use the /r switch, it has the same functionality of the /f switch, but it also checks for bad sectors on the hdd and recovers any readable information.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 causio08

causio08
  • Topic Starter

  • Members
  • 83 posts
  • OFFLINE
  •  
  • Local time:10:38 AM

Posted 23 October 2014 - 04:35 PM

Hello dc3

Just tried the windows system restore from command prompt and there were no restore points.
Tried doing the chkdsk /r again and it said that " windows cannot run disk checking on this volume because it is write protected.
Then I tried the repair your pc and did start up repair and no problems were found in start up repair.

What do I do now? I've tried what I know and nothing worked. The end result is a screen with those 2 icons.

Do you have any suggestions from your magic hat?

I appreciate your help and effort.

Thanks

#9 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:38 AM

Posted 24 October 2014 - 11:53 AM

Please download and run ListChkdskResult.
 
This will open Notepad with the results of the chkdsk scan.  Please copy and then paste this log in your topic.
 
You will need to boot into Safe Mode with Networking to do the download.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 causio08

causio08
  • Topic Starter

  • Members
  • 83 posts
  • OFFLINE
  •  
  • Local time:10:38 AM

Posted 24 October 2014 - 08:03 PM

Hello dc3,
Sorry but I cannot do what you asked as I cannot get into windows even with safe mode. It goes to that black screen with the windows 7 logo and the 2 icons. The last line on safe mode drivers loading is system32/classpnp.sys if that means anything. I also have a win 7 toshiba system repair disc.

Thanks for your help

#11 causio08

causio08
  • Topic Starter

  • Members
  • 83 posts
  • OFFLINE
  •  
  • Local time:10:38 AM

Posted 24 October 2014 - 08:50 PM

Did use the toshiba system repair disc and it did not find any errors. I still cannot understand what went wrong. I did the chkdsk /r before and it was fine. I also have a drivers and apps disc if needed. Just in case that safe mode does not cycle thru due to missing drivers.

Lost in cyber space

#12 causio08

causio08
  • Topic Starter

  • Members
  • 83 posts
  • OFFLINE
  •  
  • Local time:10:38 AM

Posted 25 October 2014 - 07:54 AM

Can I download the program on a flashdrive and run it if booting from a USB or DVD starting point?

 

thanks



#13 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:38 AM

Posted 25 October 2014 - 09:02 AM

Please do the following.

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 causio08

causio08
  • Topic Starter

  • Members
  • 83 posts
  • OFFLINE
  •  
  • Local time:10:38 AM

Posted 25 October 2014 - 12:07 PM

Hello dc3,

 

new twist...downloaded and burned that ISO image mentioned on the post. Got as far as 7b which then gave me this error: This version of System recovery is not compatible with the version of windows you are trying to repair. Try using a recovery that is compatible....So I put in the first recovery disc that I created once we got the laptop and there was a red screen that if I went ahead, all data would be lost....the Window screen for the repair did not launch...feeling afraid of moving on, I am attempting to do another chkdsk /r with a volume of C: and at this moment seems to be running...No volume write protected error....I hope this works....thanks again for your suggestion...I appreciate your time



#15 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:38 AM

Posted 25 October 2014 - 12:41 PM

That ISO has two versions, the 32-bit (x86), and the 64-bit (x-64).  You need the version which reflects your own.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users