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"insert program"-bad image virus on my Acer laptop


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#1 wareagle1991

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Posted 22 October 2014 - 08:22 PM

File is located C:\Windows/system32/npmproxy/DLL

My computer is running very slow and sluggish and this error keeps popping up. My laptop use to have do do around 6 updates every time I shutdown and now it isn't doing it anymore. Since that has stopped my computer has been very slow. Do I have a virus? Or do I need to reinstall windows?


Edited by Orange Blossom, 23 October 2014 - 11:27 PM.
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#2 Torvald

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Posted 23 October 2014 - 09:20 AM

Hello,

 

I may be able to provide some simple advice on your situation.  If not, the more experienced members here will step in to help out.  In order for us to help diagnose your system and provide advice we will need you to provide some basic info, using the following instructions: 

 

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 

Please also download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size
  
List Minidump Files

Click Go and paste the content into your next post.

You might also want to try Method 1 (Safe Mode and Clean Boot) and Method 2 (sfc /scannow) as listed at this hyperlink (method 3 does not seem to be working any more):

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/system32-npmproxydll-file-bad-image-error/e4fec0a2-fda5-4695-b5cf-12a0f794607f


Edited by Torvald, 23 October 2014 - 09:21 AM.

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#3 dc3

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Posted 23 October 2014 - 09:55 AM

Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.

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#4 wareagle1991

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Posted 23 October 2014 - 10:54 AM

Thanks for the reply. I am at work on another computer and will do both suggestions when I get home.




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