Bit_Byte_Bit, sorry for the long delay in responding, normally am covering the Linux section, maybe I can assist, will do the best I can. That's all that any of us can do.
Having two 8.1 installs that were upgrades & one Windows 8 install yet to be upgraded gives me a bit of experience. More than I thought it would, hopefully we can get something working for you.
First off, we need some details about your computer. Please provide the following information, a Speccy snapshot of your OS & hardware. Not to worry, some of the things you'll see, like your license key (COA) & IP address, won't be seen by us, will be replaced with random information.
- Go to Piriform's website, and click the big button.
Next, click Download from Piriform (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.
You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
- After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
- Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
Now, in the menu bar at the top left, click File > Publish Snapshot
You will see the following prompt:
Click Yes > then Copy to Clipboard
Now, once you are back in the forum topic you are posting in, click the button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.
Congrats! You have just posted your specs!
Now, we need a bit of history. Was this computer purchased with Windows 8 & upgraded to 8.1, or did you purchase it with 8.1 pre-installed? Alternatively, was this computer purchased with Windows 7 or lower, upgraded to 8 & then 8.1?
The reason why I'm asking these questions, is to get a bit of history on your computer, we need more to work on than what's in your post above. If by chance you've upgraded from 7 or lower, then to 8 & to 8.1, that's a lot of upgrading, if that's the case. Upgrade installs in general, not the best way to go, but with 8.1 there was little choice. With Windows 8, there was the option for clean install at the end of the Upgrade. All one had to do was click Install later, and the options to create a USB Flash drive installer, DVD, or create an ISO to create media with later were there.
This wasn't the case with Windows 8.1, it was Upgrade only, and many Windows 8.1 users are having a hard time with drivers & software not functioning. Especially wireless cards. The error shown indicates a device not working or incorrectly configured.
If I have unknowingly committed some breach of forum protocol please let me know or if I missed this being covered in another post despite my searches please direct me to it, thank you in advance for any assistance rendered.
No, not at all, as to any breaches. However, it's always best to post as much information about your computer as possible. Such as make/model, CPU, RAM, HDD/SDD, any information that will assist us to identify your computer, this will allow us to research the issue. Perhaps others with the same computer are having the same issue & a fix has been long published. By us having that information, it's possible that we can assist a lot faster.
So the next post, please be sure to provide these details, as much as possible. The more, the better.
Time for me to hit the hay (about 5AM here), but will be back on here tomorrow evening, and look forward to reviewing your Speccy specs and answers to the other things I've asked about (any OS upgrades, it doesn't matter how many, please list all, if any). Make & model of computer, this often isn't in the Speccy specs.
Can't promise anything, but will do my best to assist you. Once input starts coming in, hopefully responses will be offered by others.
Edited by cat1092, 19 January 2015 - 12:27 AM.