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Infected with "Radio Canyon" malware


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#1 hijackthis

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Posted 21 October 2014 - 10:04 PM

Hi, my PC seems to be infected by some malware called "Radio Canyon". It is going extremely slow, and ads are being inserted into my webpages in firefox and opera, as well as a "Radio Canyon" toolbar in firefox. I am using windows 8 with Avira antivirus installed. I've had the problem for about a week, and avira detected a couple viruses on the 16th and also one on the 17th. The quarantined malware are: ADWARE/MultiPlug.aoa (about a month ago), and the three from the 16th and 17th: ADWARE/Adware.Gen4, ADWARE/Kazy.132996.26, ADWARE/CrossRider.Gen7 

 

How should I proceed?

 

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#2 quietman7

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Posted 22 October 2014 - 11:04 AM

Many Potentially Unwanted Programs (PUPs) (to include toolbars, add-ons/plug-ins, and browser extensions) can be removed from within its program group Uninstall shortcut in Start Menu > All Programs or by using Add/Remove Programs or Programs and Features in Control Panel, so always check there first. With most adware/junkware it is strongly recommended to deal with it like a legitimate program and uninstall from Programs and Features or Add/Remove Programs in the Control Panel. In most cases, using the uninstaller of the adware not only removes it more effectively, but it also restores many changed configuration settings. After uninstallation, then you can run specialized tools like Malwarebytes Anti-Malware, AdwCleaner and JRT (Junkware Removal Tool) to fix any remaining entries they may find. These tools typically find and remove related files and folders to include those within the AppData folder and elsewhere.

Alternatively, you can use a third-party utility like Revo Uninstaller Free or Portable and follow these instructions for using it. Revo will do a more thorough job of searching for and removing related registry entries, files and folders.

Note: Some programs can be difficult to remove due to the presence of related services and processes running in the background. Sometimes the uninstall works more effectively if you first stop and disable the program's service or perform the removal in safe mode so there are less processes which can interfere with the uninstallation.

Remove anything else (newly installed programs) you do not recognize.

The next place to check is your browser extensions and add-ons/plug-ins.To reset the browser home page if it was changed, please refer to How to reset your browser settings to default in Internet Explorer, Firefox, Google Chrome, Opera, Safari
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#3 quietman7

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Posted 22 October 2014 - 11:05 AM

After doing the above...continue as follows:

Please download and use the following tools (in the order listed) which will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons and other junkware as well as related registry entries (values, keys) and remnants.

RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
AdwCleaner created by Xplode.
Junkware Removal Tool created by thisisu.

1. Double-click on RKill to launch the tool. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. A log file will be created and saved to the root directory, C:\RKill.log. Copy and paste the contents of RKill.log in your next reply.

Important: Do not reboot your computer until you complete the next step.

2. Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will start to update its database...please wait until complete.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[RX].txt) will open in Notepad (where the largest value of # represents the most recent report).
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


Close all open programs and shut down any protection/security software to avoid potential conflicts.

3. Double-click on JRT.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.
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4. As a final step, download, install and perform a THREAT SCAN with Malwarebytes Anti-Malware 2.0. Be sure to print out and follow these instructions.

When done, please post the complete results of your Malwarebytes scan for review.

To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 1)
  • Open Malwarebytes Anti-Malware.
  • Click the History Tab at the top and select Application Logs.
  • Select (check) the box next to Scan Log. Choose the most current scan.
  • Click the View button.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 2)
  • Open Malwarebytes Anti-Malware.
  • Click the Scan Tab at the top.
  • Click the View detailed log link on the right.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
-- Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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#4 hijackthis

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Posted 01 November 2014 - 08:38 AM

I tried the programs mentioned in your first post (malwarebytes,adwcleaner,JRT), but unfortunately they didn't help. Anyway, I decided to just reset Windows to factory settings instead. 

 

Cheers



#5 quietman7

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Posted 01 November 2014 - 09:10 AM

Sometimes a factory reset or reinstall of the OS is the best solution.
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