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Laptop keeps freezing and not responding


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#1 757Pirate

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Posted 21 October 2014 - 02:44 PM

Laptop running XP has recently started freezing and not responding and running slow.  I have been referred to this site from the infections forum.  We did a full scan and it was determined the cause is not from malware.

 



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#2 Willy22

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Posted 21 October 2014 - 04:35 PM

- Use Speccy to make a snapshot of your system (File, Publish snapshot) and post the link to the snapshot in the next reply.

http://www.bleepingcomputer.com/download/speccy/



#3 757Pirate

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Posted 21 October 2014 - 04:53 PM

I can't install the speccy application.  I keep getting error message about halfway into the installation.  Downloaded both the bleeping computer version and the author's version.  Suggestions?



#4 757Pirate

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Posted 21 October 2014 - 06:27 PM

?? Help?



#5 Willy22

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Posted 21 October 2014 - 06:57 PM

Perhaps someone else can download that program for you and then transfer it to your system on a USB stick ?



#6 757Pirate

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Posted 21 October 2014 - 07:08 PM

can do... working on it now.. :)



#7 757Pirate

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Posted 21 October 2014 - 07:59 PM

ok... got it all, followed your directions... don't know how to get it to you??  can't copy??



#8 757Pirate

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Posted 21 October 2014 - 08:03 PM

http://speccy.piriform.com/results/DVDy6SjweZfAK0pyIbNaaOW

 

does that work?



#9 757Pirate

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Posted 21 October 2014 - 08:11 PM

?



#10 757Pirate

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Posted 21 October 2014 - 10:02 PM

Hello?


Edited by 757Pirate, 22 October 2014 - 02:41 PM.


#11 Willy22

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Posted 22 October 2014 - 05:49 PM

- What happened to the Anti virus program ? (MS Security Essentials) Is there an antivirus program installed ?

- Does the system run better in Safe Mode ?

- Do you still have the Windows XP installation disk ?

http://windows.microsoft.com/en-us/windows/start-computer-safe-mode

- Use Piriform's Ccleaner (tools, Start up) to disable (not remove)) PCBoostSpeed.

- Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.



#12 757Pirate

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Posted 22 October 2014 - 07:03 PM

I have Microsoft Essential program.. but the protection part doesn't install due to the XP expiration

 

I haven't tried running in safe mode

 

I don't have the Windows XP program... laptop came installed with Windows

 

not sure what your instructions are on the PCBOOSTSpeed problem means

 

Will run MINITOOLBOX know with results...

 

ps... Thank you for your reply, and I am sorry for my earlier comments on your lack of responsivness...

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Bill (administrator) on 22-10-2014 at 20:00:08
Running from "C:\Documents and Settings\Bill\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/22/2014 06:19:15 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=38.0.2125.104;lang=;guid=AD9FFACE0F8D4DFF8DC61BB029AD1A8C;is_machine=1;oop=1;upload=1;minidump=C:\Program Files\Google\CrashReports\4a7e3eab-9784-420a-9a63-688bb847c6c4.dmp
 
Error: (10/22/2014 00:03:58 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=38.0.2125.104;lang=;guid=AD9FFACE0F8D4DFF8DC61BB029AD1A8C;is_machine=1;oop=1;upload=1;minidump=C:\Program Files\Google\CrashReports\15e10db5-46d3-4e9b-8b9f-5cf33cb221cb.dmp
 
Error: (10/21/2014 04:15:06 PM) (Source: Application Hang) (User: )
Description: Fault bucket 177600294.
 
Error: (10/21/2014 04:13:59 PM) (Source: Application Hang) (User: )
Description: Hanging application OUTLOOK.EXE, version 12.0.6691.5000, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (10/20/2014 06:54:24 PM) (Source: Application Hang) (User: )
Description: Hanging application OUTLOOK.EXE, version 12.0.6691.5000, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (10/20/2014 06:53:23 PM) (Source: Application Hang) (User: )
Description: Hanging application chrome.exe, version 38.0.2125.104, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (10/20/2014 06:53:23 PM) (Source: Application Hang) (User: )
Description: Hanging application chrome.exe, version 38.0.2125.104, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (10/19/2014 10:21:40 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=38.0.2125.101;lang=;guid=AD9FFACE0F8D4DFF8DC61BB029AD1A8C;is_machine=1;oop=1;upload=1;minidump=C:\Program Files\Google\CrashReports\e795a2ee-5f06-4380-a3c7-76985928ca8b.dmp
 
Error: (10/19/2014 09:00:34 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=38.0.2125.101;lang=;guid=AD9FFACE0F8D4DFF8DC61BB029AD1A8C;is_machine=1;oop=1;upload=1;minidump=C:\Program Files\Google\CrashReports\09c542ca-9839-4518-a517-7d9bbe728bf9.dmp
 
Error: (10/19/2014 06:24:32 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=38.0.2125.101;lang=;guid=AD9FFACE0F8D4DFF8DC61BB029AD1A8C;is_machine=1;oop=1;upload=1;minidump=C:\Program Files\Google\CrashReports\b5747cec-17c1-443f-8fe6-827e93242bc9.dmp
 
 
System errors:
=============
Error: (10/22/2014 10:43:59 AM) (Source: RemoteAccess) (User: )
Description: Unable to add the interface {609E43BA-6EFF-43A2-A199-13B38EAAF52A} with the Router Manager for the IP protocol. The
following error occurred: Cannot complete this function.
 
Error: (10/22/2014 10:43:52 AM) (Source: Service Control Manager) (User: )
Description: The Pml Driver HPZ12 service terminated with the following error: 
%%126
 
Error: (10/22/2014 10:43:52 AM) (Source: Service Control Manager) (User: )
Description: The Net Driver HPZ12 service terminated with the following error: 
%%126
 
Error: (10/22/2014 10:11:31 AM) (Source: RemoteAccess) (User: )
Description: Unable to add the interface {609E43BA-6EFF-43A2-A199-13B38EAAF52A} with the Router Manager for the IP protocol. The
following error occurred: Cannot complete this function.
 
Error: (10/22/2014 10:11:24 AM) (Source: Service Control Manager) (User: )
Description: The Pml Driver HPZ12 service terminated with the following error: 
%%126
 
Error: (10/22/2014 10:11:24 AM) (Source: Service Control Manager) (User: )
Description: The Net Driver HPZ12 service terminated with the following error: 
%%126
 
Error: (10/21/2014 11:26:26 PM) (Source: RemoteAccess) (User: )
Description: Unable to add the interface {609E43BA-6EFF-43A2-A199-13B38EAAF52A} with the Router Manager for the IP protocol. The
following error occurred: Cannot complete this function.
 
Error: (10/21/2014 11:26:16 PM) (Source: Service Control Manager) (User: )
Description: The Pml Driver HPZ12 service terminated with the following error: 
%%126
 
Error: (10/21/2014 11:26:16 PM) (Source: Service Control Manager) (User: )
Description: The Net Driver HPZ12 service terminated with the following error: 
%%126
 
Error: (10/21/2014 08:49:19 PM) (Source: RemoteAccess) (User: )
Description: Unable to add the interface {609E43BA-6EFF-43A2-A199-13B38EAAF52A} with the Router Manager for the IP protocol. The
following error occurred: Cannot complete this function.
 
 
Microsoft Office Sessions:
=========================
 
 
=========================== Installed Programs ============================
Adobe AIR (HKLM\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe AIR (Version: 3.1.0.4880 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM\...\Adobe Shockwave Player) (Version: 11.6.4.634 - Adobe Systems, Inc.)
Apple Application Support (HKLM\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C0CC75CD-F5B7-46AD-B016-17C0F5171718}) (Version: 8.0.0.23 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bing Bar (HKLM\...\{3365E735-48A6-4194-9988-CE59AC5AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (Version: 100.0.170.000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.04 - Piriform)
C-Major Audio (HKLM\...\{A462213D-EED4-42C2-9A60-7BDD4D4B0B17}) (Version: 42xx - SigmaTel)
Conexant D110 MDC V.92 Modem (HKLM\...\CNXT_MODEM_PCI_VEN_8086&DEV_24x6&SUBSYS_542214F1) (Version:  - )
Corel AVCHD Xpack (HKLM\...\{38562CF7-A0E4-4237-AE76-9DC7DA0C3DAD}) (Version: 1.0.0.45 - Corel Inc.)
Corel DVD Xpack (HKLM\...\{2460A058-272D-498D-9A5E-E6F7492DAABC}) (Version: 1.0.0.64 - Corel Inc.)
Dell Wireless WLAN Card (HKLM\...\Broadcom 802.11b Network Adapter) (Version: 4.100.15.8 - Dell Inc.)
DocProc (Version: 12.0.0.0 - Hewlett-Packard) Hidden
DocProcQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
eSupportQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
Extended Update (HKCU\...\Digital Sites) (Version:  - Extended Update)
File Opener Packages (HKCU\...\File Opener Packages) (Version:  - )
FileOpener (HKLM\...\Tweaks FileOpener) (Version: 1.1.1 - Tweaks)
Google Chrome (HKLM\...\Google Chrome) (Version: 38.0.2125.104 - Google Inc.)
Google Update Helper (Version: 1.3.25.5 - Google Inc.) Hidden
GPBaseService (Version: 100.0.187.000 - Hewlett-Packard) Hidden
HP FWUpdateEDO2 (HKLM\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Officejet 6600 Basic Device Software (HKLM\...\{C4C4BECF-764C-406D-A1AD-F73611B0F668}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet 6600 Help (HKLM\...\{2FA81482-5570-4CF0-9A10-D61D2F164916}) (Version: 140.0.2.2 - Hewlett Packard)
HP Officejet 6600 Product Improvement Study (HKLM\...\{329D7F73-3786-452C-88FA-A333DBFE160B}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Photo Creations (HKLM\...\HP Photo Creations) (Version: 1.0.0.9572 - HP)
HP Update (HKLM\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPProductAssistant (Version: 100.0.170.000 - Hewlett-Packard) Hidden
I.R.I.S. OCR (HKLM\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
iTunes (HKLM\...\{F32DC846-4457-40A8-BECA-BCC0E960BC53}) (Version: 11.4.0.18 - Apple Inc.)
Logitech Harmony Remote Software 7 (HKLM\...\{5C6F884D-680C-448B-B4C9-22296EE1B206}) (Version: 7.7.0.0 - Logitech)
Logitech Harmony Remote Software 7 (Version: 7.6.0.8 - Logitech) Hidden
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Base Smart Card Cryptographic Service Provider Package (HKLM\...\KB909520) (Version:  - Microsoft Corporation)
Microsoft Choice Guard (Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9 (Version:  - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Live Add-in 1.5 (HKLM\...\{F40BBEC7-C2A4-4A00-9B24-7A055A2C5262}) (Version: 2.0.4024.1 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM\...\{95120000-0122-0409-0000-0000000FF1CE}) (Version: 12.0.6423.1000 - Microsoft Corporation)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Small Business 2007 (HKLM\...\SMALLBUSINESSR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Small Business 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
OCR Software by I.R.I.S. 10.0 (HKLM\...\HPOCR) (Version: 10.0 - HP)
QuickTime 7 (HKLM\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM\...\RealPlayer 15.0) (Version:  - RealNetworks)
RealUpgrade 1.1 (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Remote Control USB Driver (HKLM\...\{8471021C-F529-43DE-84DF-3612E10F58C4}) (Version: 2.3.2.317 - )
SmartWebPrintingOC (Version: 100.0.189.000 - Hewlett-Packard) Hidden
SolutionCenter (Version: 100.0.175.000 - Hewlett-Packard) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.22 - Piriform)
swMSM (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2899475) 32-Bit Edition (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{23AE87D8-AB2F-4539-935C-442BC976F469}) (Version:  - Microsoft)
Update for Windows Internet Explorer 8 (KB2598845) (HKLM\...\KB2598845-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2632503) (HKLM\...\KB2632503-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2492386) (HKLM\...\KB2492386) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB898461) (HKLM\...\KB898461) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
VLC media player (HKLM\...\VLC media player) (Version: 2.1.5 - VideoLAN)
WebFldrs XP (Version: 9.50.6513 - Microsoft Corporation) Hidden
Windows Easy Transfer (HKLM\...\WETCable) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Management Framework Core (HKLM\...\KB968930) (Version:  - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Format 11 runtime (Version:  - Microsoft Corporation) Hidden
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows Media Player 11 (Version:  - Microsoft Corporation) Hidden
Windows Search 4.0 (HKLM\...\KB940157) (Version: 04.00.6001.503 - Microsoft Corporation)
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 51%
Total physical RAM: 1023.37 MB
Available physical RAM: 501.02 MB
Total Pagefile: 2959.62 MB
Available Pagefile: 2322.26 MB
Total Virtual: 2047.88 MB
Available Virtual: 1983 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:71.11 GB) (Free:51.61 GB) NTFS
3 Drive e: () (Removable) (Total:1.86 GB) (Free:1.01 GB) FAT
 
========================= Users: ========================================
 
User accounts for \\TERI
 
Administrator            Bill                     Guest                    
HelpAssistant            SUPPORT_388945a0         
 
 
**** End of log ****
 
ps... again... thank you for your help..  :)


#13 757Pirate

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Posted 22 October 2014 - 08:09 PM

next move?



#14 757Pirate

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Posted 22 October 2014 - 09:00 PM

I assume you got the SPECCY report from yesterday?

 

http://speccy.piriform.com/results/DVDy6SjweZfAK0pyIbNaaOW



#15 757Pirate

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Posted 22 October 2014 - 09:52 PM

pps.. Disabled PCBoost options  on CCleaner.






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