I had a problem today trying to download an ereader book on to a KIndle. When I called Amazon customer service the rep checked my order and said that the payment for the ebook went to a hacker. So, the rep had me go to Gotoassist.com and he then proceeded to check my computer. His finding was that I had the ZEUS TROJAN on my computer.
He told me that the only way to resolve this problem was to contact a company called Cisco or find a Level 11 technician. Also, he told me that I could not contact this company directly, that it had to go through him. He assisted me in connecting to a so called Level 11 tech, He told me that a computer technician could not fix this problem, because my IP address was affected and not the computer.
I was quite suspicious of this whole thing and ended the phone call.
What would you recommend?
UPDATE: I just found out that this whole conversation with with what I thought was Amazon customer service, was a total SCAM!! So, I won't need anyones help. Thank you.
Edited by rlight, 20 October 2014 - 10:19 PM.