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dllhost.exe causing callbacks and running several processes


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11 replies to this topic

#1 mritlecguy

mritlecguy

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Posted 20 October 2014 - 11:59 AM

I am running TrendMicro on an enterprise environment. Trend keeps popping up a Callback to a malicious URL by dllhost.exe. I see several threads have similar issues and the fix is different for each user.  Malware Bytes has found nothing. I have FRST ready to go if I need it.



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#2 Machiavelli

Machiavelli

    Agent 007


  • Malware Response Instructor
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  • Location:Germany
  • Local time:10:11 AM

Posted 20 October 2014 - 01:57 PM

Hello and Welcome on board ,

my Name is Machiavelli and I will assist you with your problem.
If you booted into safe mode on your computer then print my instructions!
I'm in the 'Malware Staff Team' and will provide you with advice:

To remove Malware on a computer can be very complicated. Malware (malicious software) is able to hide and so I may not be able to find it so easily. In order to remove Malware from you Computer, you need to follow my instructions carefully. Don't be worried if you don't know what to do. just ask me! Please stay in contact with me until the problem is fixed.

Below are a few tips:
  • Removing Malware is usually very difficult.
    We need to search and analyse a lot of files. As this is done in our free time, please be patient especially if I don't answer every day!
  • Please follow these instructions
    If you don't follow the instructions your computer may crash. If you fix your PC by yourself, this can be very risky!
  • Please stay in contact with me until your problem is resolved
    As Malware may not be totally removed in one session or in one day, please stay in contact with me until the problem is resolved.
  • Please don't run any other tools without consulting with me as this can complicate finding and removing all Malware
    Don't run any tools while I'm fixing your PC. That is counter productive and again, will only complicate finding and removing all Malware!
  • Read my post completely
    If you don't do so, you may make mistakes that could result in your System crashing by your own actions!
 

Please download FRST (by Farbar) from the link below and save it to your Desktop.

Download Mirror #1

If you are unsure whether you have 32-Bit or 64-Bit Windows, see here
  • Disable all anti-virus and anti-malware software to prevent them inhibiting FRST in any way. If you are unsure how to do this, see THIS.
  • Double-click FRST.exe/FRST64.exe (depending on which version you downloaded) to run it. (if you have Windows Vista / Windows 7 / Windows 8: Please do a Right click on the FRST icon and select Run as Administrator)
  • When the disclaimer appears, click Yes.
  • Click Scan to start FRST.
  • When FRST finishes scanning, two logs, FRST.txt and Addition.txt will open.
  • Copy (Ctrl+C) and Paste (Ctrl+V) the contents of both of these logs into your next post please.

~Machiavelli

If I don't reply within 24 hours please PM me!

  • Every topic with no replies within 5 days will be closed.
  • If you like my help here please give me feedback.

unite_blue.png
 
 


#3 mritlecguy

mritlecguy
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Posted 20 October 2014 - 02:05 PM

FRST.txt

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 20-10-2014
Ran by Administrator (administrator) on CHATT-1310 on 20-10-2014 13:25:30
Running from C:\Users\Administrator\Desktop
Loaded Profile: Administrator (Available profiles: Network Admin & ajacobs & lectrus & Administrator & jbessom)
Platform: Windows 7 Professional Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 10
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Intel® Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe
(Lenovo) C:\Program Files\Lenovo\LBAI\LBAEvent.exe
(Trend Micro Inc.) C:\Program Files (x86)\Trend Micro\OfficeScan Client\NTRTScan.exe
(SysAid Technology Ltd.) C:\Program Files\SysAid\SysAidSM.exe
(SysAid Technology ltd.) C:\Program Files\SysAid\SysAidRCC.exe
(SysAid Technology Ltd.) C:\Program Files\SysAid\SysAidWorker.exe
(UltraVNC) C:\Program Files\UltraVNC\winvnc.exe
(Trend Micro Inc.) C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmListen.exe
(SysAid Technology ltd.) C:\Program Files\SysAid\SysAidRCC.exe
(UltraVNC) C:\Program Files\UltraVNC\winvnc.exe
(Trend Micro Inc.) C:\Program Files (x86)\Trend Micro\OfficeScan Client\CNTAoSMgr.exe
(Trend Micro Inc.) C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmProxy.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Trend Micro Inc.) C:\Program Files (x86)\Trend Micro\OfficeScan Client\PccNTMon.exe
(Oracle Corporation) C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
(Farbar) C:\Users\Administrator\Desktop\FRST64(1).exe


==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [RTHDVCPL] => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [12343400 2011-12-27] (Realtek Semiconductor)
HKLM-x32\...\Run: [IMSS] => C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe [133400 2011-12-15] (Intel Corporation)
HKLM-x32\...\Run: [] => [X]
HKLM-x32\...\Run: [OfficeScanNT Monitor] => C:\Program Files (x86)\Trend Micro\OfficeScan Client\pccntmon.exe [2327440 2014-07-07] (Trend Micro Inc.)
HKLM-x32\...\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [256896 2014-07-25] (Oracle Corporation)
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot% <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir% <====== ATTENTION
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
HKU\S-1-5-21-2840397590-4250614438-2606422594-500\...\Policies\Explorer: [NoDesktopCleanupWizard] 1
HKU\S-1-5-21-2840397590-4250614438-2606422594-500\...\Policies\Explorer: [NoSMConfigurePrograms] 1
HKU\S-1-5-21-2840397590-4250614438-2606422594-500\...\Policies\Explorer: [Intellimenus] 1
HKU\S-1-5-21-2840397590-4250614438-2606422594-500\...\Policies\Explorer: [NoSMBalloonTip] 1
HKU\S-1-5-21-2840397590-4250614438-2606422594-500\...\Policies\Explorer: [NoRecentDocsNetHood] 1
HKU\S-1-5-21-2840397590-4250614438-2606422594-500\...\Policies\Explorer: [NoAutoUpdate] 0

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://www.msn.com/?ocid=iehp
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 0xB578D2D5C4F5CD01
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-US
SearchScopes: HKCU - DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
BHO: TmIEPlugInBHO Class -> {1CA1377B-DC1D-4A52-9585-6E06050FAC53} -> C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmIEPlg.dll (Trend Micro Inc.)
BHO: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
BHO-x32: Adobe PDF Link Helper -> {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll (Adobe Systems Incorporated)
BHO-x32: TmIEPlugInBHO Class -> {1CA1377B-DC1D-4A52-9585-6E06050FAC53} -> C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmIEPlg32.dll (Trend Micro Inc.)
BHO-x32: Java™ Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
BHO-x32: Adobe PDF Conversion Toolbar Helper -> {AE7CD045-E861-484f-8273-0445EE161910} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
BHO-x32: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
BHO-x32: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
BHO-x32: SmartSelect Class -> {F4971EE7-DAA0-4053-9964-665D8EE6A077} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
Toolbar: HKLM-x32 - Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
Toolbar: HKCU - No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -  No File
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmIEPlg.dll (Trend Micro Inc.)
Handler-x32: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmIEPlg32.dll (Trend Micro Inc.)
Tcpip\Parameters: [DhcpNameServer] 192.168.1.30 192.168.3.32

FireFox:
========
FF Plugin: @adobe.com/FlashPlayer -> C:\Windows\system32\Macromed\Flash\NPSWF64_11_5_502_146.dll ()
FF Plugin: @java.com/DTPlugin,version=10.11.2 -> C:\Windows\system32\npDeployJava1.dll (Oracle Corporation)
FF Plugin: @microsoft.com/OfficeAuthz,version=14.0 -> C:\PROGRA~1\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF Plugin-x32: @adobe.com/FlashPlayer -> C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_146.dll ()
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=2.0.52 -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll (Intel Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll (Intel Corporation)
FF Plugin-x32: @java.com/DTPlugin,version=10.67.2 -> C:\Program Files (x86)\Java\jre7\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=10.67.2 -> C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin-x32: @microsoft.com/OfficeAuthz,version=14.0 -> C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF Plugin-x32: Adobe Acrobat -> C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Air\nppdf32.dll (Adobe Systems Inc.)
FF HKLM-x32\...\Firefox\Extensions: [{22C7F6C6-8D67-4534-92B5-529A0EC09405}] - C:\Program Files (x86)\Trend Micro\OfficeScan Client\FirefoxExtension
FF Extension: Trend Micro NSC Firefox Extension - C:\Program Files (x86)\Trend Micro\OfficeScan Client\FirefoxExtension [2014-06-24]

Chrome:
=======

==================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

S3 FLEXnet Licensing Service; C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe [651720 2013-01-18] (Macrovision Europe Ltd.) [File not signed]
R2 jhi_service; C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [161560 2011-12-15] (Intel Corporation)
R2 LBAEvent; C:\Program Files\Lenovo\LBAI\LBAEvent.exe [15520 2012-03-23] (Lenovo)
R2 Net Driver HPZ12; C:\Windows\system32\HPZinw12.dll [50688 2012-07-31] (Hewlett-Packard) [File not signed]
R2 ntrtscan; C:\Program Files (x86)\Trend Micro\OfficeScan Client\ntrtscan.exe [4638784 2014-07-07] (Trend Micro Inc.)
R2 Pml Driver HPZ12; C:\Windows\system32\HPZipm12.dll [66048 2012-07-31] (Hewlett-Packard) [File not signed]
S3 SUService; C:\Program Files (x86)\Lenovo\System Update\SUService.exe [22376 2013-02-04] ()
R2 SysAidAgent; C:\Program Files\SysAid\SysAidSM.exe [22448 2014-03-30] (SysAid Technology Ltd.)
R2 SysAidRCC Remote; C:\Program Files\SysAid\SysaidRcc.exe [1690544 2014-03-30] (SysAid Technology ltd.)
S3 TMBMServer; C:\Program Files (x86)\Trend Micro\BM\TMBMSRV.exe [575024 2014-03-19] (Trend Micro Inc.)
S3 TmCCSF; C:\Program Files (x86)\Trend Micro\OfficeScan Client\CCSF\TmCCSF.exe [701064 2014-04-07] (Trend Micro Inc.)
R2 tmlisten; C:\Program Files (x86)\Trend Micro\OfficeScan Client\tmlisten.exe [4628200 2014-07-07] (Trend Micro Inc.)
R3 TmProxy; C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmProxy.exe [929328 2014-01-28] (Trend Micro Inc.)
R2 uvnc_service; C:\Program Files\UltraVNC\WinVNC.exe [1940248 2013-12-05] (UltraVNC)

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R3 LBAI; C:\Windows\System32\Drivers\LBAI.sys [9600 2011-12-08] (Lenovo)
R3 mv2; C:\Windows\System32\DRIVERS\mv2.sys [12904 2013-01-18] (UVNC BVBA)
R1 Serial; C:\Windows\System32\DRIVERS\serial.sys [94208 2009-07-13] (Brother Industries Ltd.)
S3 tmactmon; C:\Windows\System32\DRIVERS\tmactmon.sys [106000 2014-03-19] (Trend Micro Inc.)
R1 tmcomm; C:\Windows\System32\DRIVERS\tmcomm.sys [297592 2013-12-09] (Trend Micro Inc.)
R0 TMEBC; C:\Windows\System32\DRIVERS\TMEBC64.sys [50976 2013-07-01] (Trend Micro Inc.)
S3 tmeevw; C:\Windows\System32\DRIVERS\tmeevw.sys [102712 2014-02-14] (Trend Micro Inc.)
S3 tmevtmgr; C:\Windows\System32\DRIVERS\tmevtmgr.sys [69480 2014-03-19] (Trend Micro Inc.)
R2 TmFilter; C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmXPFlt.sys [343352 2014-03-03] (Trend Micro Inc.)
S3 tmnciesc; C:\Windows\System32\DRIVERS\tmnciesc.sys [407864 2014-03-17] (Trend Micro Inc.)
R2 TmPreFilter; C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmPreFlt.sys [44856 2014-03-03] (Trend Micro Inc.)
R1 tmtdi; C:\Windows\System32\DRIVERS\tmtdi.sys [109080 2013-06-18] (Trend Micro Inc.)
R2 VSApiNt; C:\Program Files (x86)\Trend Micro\OfficeScan Client\VSApiNt.sys [2258232 2014-03-03] (Trend Micro Inc.)

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)


==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-10-20 13:25 - 2014-10-20 13:25 - 00012065 _____ () C:\Users\Administrator\Desktop\FRST.txt
2014-10-20 13:25 - 2014-10-20 13:25 - 00000000 ____D () C:\FRST
2014-10-20 13:25 - 2014-10-20 12:49 - 02111488 _____ (Farbar) C:\Users\Administrator\Desktop\FRST64(1).exe
2014-10-20 13:18 - 2014-10-20 13:18 - 00003408 ____N () C:\bootsqm.dat
2014-10-20 13:05 - 2014-10-20 13:05 - 00000000 __SHD () C:\found.000
2014-10-20 12:36 - 2014-10-20 12:36 - 00000000 ____D () C:\ProgramData\Oracle
2014-10-20 12:35 - 2014-10-20 12:35 - 00272808 _____ (Oracle Corporation) C:\Windows\SysWOW64\javaws.exe
2014-10-20 12:35 - 2014-10-20 12:35 - 00175528 _____ (Oracle Corporation) C:\Windows\SysWOW64\javaw.exe
2014-10-20 12:35 - 2014-10-20 12:35 - 00175528 _____ (Oracle Corporation) C:\Windows\SysWOW64\java.exe
2014-10-20 12:35 - 2014-10-20 12:35 - 00098216 _____ (Oracle Corporation) C:\Windows\SysWOW64\WindowsAccessBridge-32.dll
2014-10-20 12:35 - 2014-10-20 12:35 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Java
2014-10-20 12:25 - 2014-05-12 07:25 - 00025816 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbam.sys
2014-10-18 10:10 - 2014-10-20 12:25 - 00001102 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2014-10-17 12:11 - 2014-10-17 12:11 - 00000997 _____ () C:\Users\Public\Desktop\SysAid.lnk
2014-10-17 12:10 - 2014-10-20 13:19 - 00000000 ____D () C:\Program Files\SysAid
2014-10-17 12:10 - 2014-10-20 12:25 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-10-17 12:10 - 2014-10-20 11:54 - 00122584 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys
2014-10-17 12:10 - 2014-10-17 12:10 - 00000000 ____D () C:\ProgramData\Malwarebytes
2014-10-17 12:10 - 2014-05-12 07:26 - 00063704 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mwac.sys

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-10-20 13:23 - 2013-01-16 01:19 - 01889931 _____ () C:\Windows\WindowsUpdate.log
2014-10-20 13:20 - 2014-03-26 11:00 - 09334948 _____ () C:\Windows\SysWOW64\TmInstall.log
2014-10-20 13:20 - 2013-01-21 11:41 - 05004490 _____ () C:\Windows\system32\TmInstall.log
2014-10-20 13:20 - 2013-01-21 11:41 - 00009941 _____ () C:\Windows\cfgall.ini
2014-10-20 13:19 - 2014-08-20 09:19 - 00000262 _____ () C:\Windows\Tasks\Restart.job
2014-10-20 13:19 - 2013-01-18 03:59 - 00000168 _____ () C:\Windows\system32\config\netlogon.ftl
2014-10-20 13:19 - 2009-07-14 01:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-10-20 13:19 - 2009-07-14 00:51 - 00047645 _____ () C:\Windows\setupact.log
2014-10-20 12:44 - 2014-08-20 09:19 - 00002756 _____ () C:\Windows\System32\Tasks\Restart
2014-10-20 12:43 - 2013-03-09 13:48 - 00000000 ____D () C:\Users\ajacobs\AppData\Roaming\Barracuda Spam Firewall Outlook Add-In
2014-10-20 12:35 - 2013-01-18 17:47 - 00000000 ____D () C:\Program Files (x86)\Java
2014-10-19 21:00 - 2014-05-02 17:15 - 00647728 _____ (Trend Micro Inc.) C:\Windows\TSCCensus64.exe
2014-10-18 11:02 - 2009-07-14 00:45 - 00031088 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2014-10-18 11:02 - 2009-07-14 00:45 - 00031088 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2014-10-18 10:02 - 2013-01-18 17:39 - 00005082 __RSH () C:\Users\Administrator\ntuser.pol
2014-10-18 10:02 - 2013-01-18 17:39 - 00001413 _____ () C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer.lnk
2014-10-18 10:02 - 2013-01-18 17:39 - 00000000 ____D () C:\Users\Administrator
2014-10-18 09:59 - 2010-11-20 23:47 - 00067130 _____ () C:\Windows\PFRO.log
2014-10-18 01:46 - 2014-08-26 01:06 - 00000000 ____D () C:\Windows\system32\MRT
2014-10-18 01:00 - 2013-01-16 05:59 - 103265616 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe
2014-10-17 11:50 - 2013-01-18 15:59 - 00012637 __RSH () C:\ProgramData\ntuser.pol
2014-09-25 08:10 - 2013-03-09 13:45 - 00009752 __RSH () C:\Users\ajacobs\ntuser.pol
2014-09-25 08:10 - 2013-03-09 13:45 - 00000000 ____D () C:\Users\ajacobs

Some content of TEMP:
====================
C:\Users\Administrator\AppData\Local\Temp\ose00000.exe
C:\Users\Administrator\AppData\Local\Temp\{A0A0974B-30D8-4EA3-998F-6A79A27F6C5C}.exe
C:\Users\ajacobs\AppData\Local\Temp\Acrobat.exe
C:\Users\ajacobs\AppData\Local\Temp\G2MInstallerExtractor.exe
C:\Users\ajacobs\AppData\Local\Temp\{2DD7564D-90DD-41A0-80A6-1CDDCD049456}.exe


==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed


LastRegBack: 2014-10-16 00:23

==================== End Of Log ============================

 

 

 

 

 

 

 

Addition.txt

 

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 20-10-2014
Ran by Administrator at 2014-10-20 13:26:35
Running from C:\Users\Administrator\Desktop
Boot Mode: Normal
==========================================================


==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Trend Micro OfficeScan Antivirus (Enabled - Up to date) {F2F88E6A-3C7A-545F-268A-5D0BDD38EE06}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Trend Micro OfficeScan Anti-spyware (Enabled - Up to date) {49996F8E-1A40-5BD1-1C3A-6679A6BFA4BB}

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

64 Bit HP CIO Components Installer (Version: 13.2.1 - Hewlett-Packard) Hidden
Adobe Acrobat  9 Standard - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-BA7E-000000000004}{AC76BA86-1033-F400-BA7E-000000000004}) (Version: 9.5.3 - Adobe Systems)
Adobe Acrobat  9 Standard - English, Français, Deutsch (x32 Version: 9.5.3 - Adobe Systems) Hidden
Adobe Acrobat 9.5.3 - CPSID_83708 (HKLM-x32\...\{AC76BA86-1033-F400-BA7E-000000000004}_953) (Version:  - Adobe Systems Incorporated)
Adobe Flash Player 11 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 11.5.502.146 - Adobe Systems Incorporated)
Adobe Flash Player 11 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 11.5.502.146 - Adobe Systems Incorporated)
Barracuda Spam & Virus Firewall Outlook Add-In 2.4.3 (HKLM-x32\...\{70972EF7-E8B8-4259-B912-520904908C5B}) (Version: 2.4.3 - Barracuda Networks)
CDBurnerXP (HKLM\...\{7E265513-8CDA-4631-B696-F40D983F3B07}_is1) (Version: 4.5.0.3717 - CDBurnerXP)
Crystal Report 2008 Runtime SP3 (HKLM-x32\...\{C484CC8D-03CF-4022-89C4-DB4F02E8A15B}) (Version: 12.3.0.601 - SAP AG)
Crystal Reports XI R2 .Net 3.0 Runtime SP5 (HKLM-x32\...\{B6ACBFDC-3BF7-4231-B85D-2395B3BD3606}) (Version: 1.1.100 - Epicor Software)
Epicor 9 Client (HKLM-x32\...\{DC4C5AF3-B194-4285-8A05-E461C43049F5}) (Version: 9.04.505 - Epicor Software Corporation)
Epicor 9.05 Client (HKLM-x32\...\Epicor 9.05 Client) (Version: 9.05.700 - Epicor Software)
Epicor 9.05 Client (Version: 9.05.700 - Epicor Software) Hidden
Epicor9Client (x32 Version: 1.0 - InstallAware Software Corporation) Hidden
GoToMeeting 5.1.0.880 (HKCU\...\GoToMeeting) (Version: 5.1.0.880 - CitrixOnline)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.0.1351 - Intel Corporation)
Intel® Network Connections Drivers (HKLM\...\PROSet) (Version: 16.8 - Intel)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.2867 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{6199B534-A1B6-46ED-873B-97B0ECF8F81E}) (Version: 1.23.216.0 - Intel Corporation)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (x32 Version: 2.1.67.1 - Oracle, Inc.) Hidden
LBAI (HKLM-x32\...\{C5C91B7B-38A6-40B7-84D6-E44885E44B13}) (Version: 1.0.0.6 - Lenovo)
Lenovo System Update (HKLM-x32\...\{25C64847-B900-48AD-A164-1B4F9B774650}) (Version: 5.02.0007 - Lenovo)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Marvell Miniport Driver (HKLM-x32\...\Marvell Miniport Driver) (Version: 11.44.1.3 - Marvell)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Lync Web App Plug-in (HKLM\...\{5D1ED7AA-DF83-40E4-B6D1-2455A4A97E9E}) (Version: 15.8.8308.420 - Microsoft Corporation)
Microsoft Office Standard 2010 (HKLM-x32\...\Office14.STANDARD) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6543 - Realtek Semiconductor Corp.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
SHARP MX-1800/2000/3000/4100/5100 Series PCL/PS Printer Driver (HKLM-x32\...\SHARP MX-2310U PCL PS Printer Driver) (Version: 1.00.000 - SHARP)
SysAid Agent (HKLM\...\{FC5E1D1D-6D3F-4844-A937-567D589F655E}) (Version: 14.1.07.100 - SysAid Ltd)
Trend Micro OfficeScan Agent (HKLM-x32\...\OfficeScanNT) (Version: 11.0.1028 - Trend Micro)
UltraVnc (HKLM\...\Ultravnc2_is1) (Version: 1.1.9.6 - uvnc bvba)
WinZip 12.1 (HKLM-x32\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240B8}) (Version: 12.1.8497 - WinZip Computing, S.L. )

==================== Custom CLSID (selected items): ==========================

(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)

CustomCLSID: HKU\S-1-5-21-2840397590-4250614438-2606422594-500_Classes\CLSID\{84B5A313-CD5D-4904-8BA2-AFDC81C1B309}\InprocServer32 -> C:\Program Files (x86)\Citrix\GoToMeeting\880\G2MOutlookAddin64.dll (Citrix Online, a division of Citrix Systems, Inc.)

==================== Restore Points  =========================


==================== Hosts content: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2009-07-13 22:34 - 2009-06-10 17:00 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

Task: {643533E2-D67C-4DCB-8033-806738AF6E5B} - System32\Tasks\Restart => C:\Users\administrator.MSI\Documents\shutdown.exe
Task: {B47D2440-C9E2-41D6-BD3D-C9FD9332DFC0} - System32\Tasks\TVT\TVSUUpdateTask => C:\Program Files (x86)\Lenovo\System Update\tvsuShim.exe [2013-02-04] ()
Task: C:\Windows\Tasks\Restart.job => C:\Users\administrator.MSI\Documents\shutdown.exe

==================== Loaded Modules (whitelisted) =============

2014-03-26 10:47 - 2011-08-31 13:55 - 00801792 _____ () C:\Program Files (x86)\Trend Micro\OfficeScan Client\sqlite3.dll
2007-05-16 12:42 - 2007-05-16 11:42 - 00089088 _____ () C:\Program Files (x86)\Trend Micro\OfficeScan Client\zlibwapi.dll
2014-03-26 10:47 - 2012-12-19 04:06 - 01300480 _____ () C:\Program Files (x86)\Trend Micro\OfficeScan Client\libprotobuf.dll
2013-01-16 02:01 - 2012-05-10 08:16 - 00094208 _____ () C:\Windows\System32\IccLibDll_x64.dll
2013-01-16 02:00 - 2011-12-15 20:39 - 01198872 _____ () C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\ACE.dll

==================== Alternate Data Streams (whitelisted) =========

(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)


==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)


==================== EXE Association (whitelisted) =============

(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)


==================== MSCONFIG/TASK MANAGER disabled items =========

(Currently there is no automatic fix for this section.)

MSCONFIG\startupreg: Acrobat Assistant 8.0 => "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
MSCONFIG\startupreg: Adobe Acrobat Speed Launcher => "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
MSCONFIG\startupreg: Adobe ARM => "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

========================= Accounts: ==========================

Administrator (S-1-5-21-1093920002-3469271632-3973032536-500 - Administrator - Disabled)
Guest (S-1-5-21-1093920002-3469271632-3973032536-501 - Limited - Disabled)
Network Admin (S-1-5-21-1093920002-3469271632-3973032536-1000 - Administrator - Enabled) => C:\Users\Network Admin

==================== Faulty Device Manager Devices =============

Name: Universal Serial Bus (USB) Controller
Description: Universal Serial Bus (USB) Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


==================== Event log errors: =========================

Application errors:
==================
Error: (10/20/2014 01:20:13 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/20/2014 07:33:18 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: rundll32.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0069cfcb
Faulting process id: 0x1794
Faulting application start time: 0xrundll32.exe0
Faulting application path: rundll32.exe1
Faulting module path: rundll32.exe2
Report Id: rundll32.exe3

Error: (10/18/2014 10:56:32 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/18/2014 10:01:20 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/18/2014 08:28:09 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: rundll32.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x74e9cb49
Faulting process id: 0x241c
Faulting application start time: 0xrundll32.exe0
Faulting application path: rundll32.exe1
Faulting module path: rundll32.exe2
Report Id: rundll32.exe3

Error: (10/17/2014 11:31:01 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: rundll32.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xffb7a7e8
Faulting process id: 0x1034
Faulting application start time: 0xrundll32.exe0
Faulting application path: rundll32.exe1
Faulting module path: rundll32.exe2
Report Id: rundll32.exe3

Error: (10/17/2014 10:31:18 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: rundll32.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x330037dd
Faulting process id: 0x248c
Faulting application start time: 0xrundll32.exe0
Faulting application path: rundll32.exe1
Faulting module path: rundll32.exe2
Report Id: rundll32.exe3

Error: (10/17/2014 09:34:44 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: rundll32.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x8908458b
Faulting process id: 0x2730
Faulting application start time: 0xrundll32.exe0
Faulting application path: rundll32.exe1
Faulting module path: rundll32.exe2
Report Id: rundll32.exe3

Error: (10/17/2014 00:08:46 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: UnInstallAgentUtilities.exe, version: 14.1.7.100, time stamp: 0x53386148
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x5315a05a
Exception code: 0xe0434352
Fault offset: 0x000000000000940d
Faulting process id: 0x29f0
Faulting application start time: 0xUnInstallAgentUtilities.exe0
Faulting application path: UnInstallAgentUtilities.exe1
Faulting module path: UnInstallAgentUtilities.exe2
Report Id: UnInstallAgentUtilities.exe3

Error: (10/17/2014 00:08:45 PM) (Source: .NET Runtime) (EventID: 1026) (User: )
Description: Application: UnInstallAgentUtilities.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code e0434352, exception address 000007FEFD79940D
Stack:


System errors:
=============
Error: (10/20/2014 01:19:02 PM) (Source: Microsoft-Windows-GroupPolicy) (EventID: 1055) (User: NT AUTHORITY)
Description: The processing of Group Policy failed. Windows could not resolve the computer name. This could be caused by one of more of the following:
a) Name Resolution failure on the current domain controller.
B) Active Directory Replication Latency (an account created on another domain controller has not replicated to the current domain controller).

Error: (10/20/2014 01:19:01 PM) (Source: NETLOGON) (EventID: 5719) (User: )
Description: This computer was not able to set up a secure session with a domain
controller in domain MSI due to the following:
%%1311

This may lead to authentication problems. Make sure that this
computer is connected to the network. If the problem persists,
please contact your domain administrator.



ADDITIONAL INFO

If this computer is a domain controller for the specified domain, it
sets up the secure session to the primary domain controller emulator in the specified
domain. Otherwise, this computer sets up the secure session to any domain controller
in the specified domain.

Error: (10/20/2014 01:19:00 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 12:45:49 PM on ‎10/‎20/‎2014 was unexpected.

Error: (10/20/2014 00:25:39 PM) (Source: Service Control Manager) (EventID: 7006) (User: )
Description: The ScRegSetValueExW call failed for DeleteFlag with the following error:
%%5

Error: (10/20/2014 07:30:38 AM) (Source: DCOM) (EventID: 10010) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (10/18/2014 10:55:22 AM) (Source: bowser) (EventID: 8003) (User: )
Description: The master browser has received a server announcement from the computer CHATT-DC2
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{CFCE5B1A-60F2-4F0B-8F6A-0D9CB8C170E0}.
The master browser is stopping or an election is being forced.

Error: (10/18/2014 10:54:56 AM) (Source: Microsoft-Windows-GroupPolicy) (EventID: 1129) (User: NT AUTHORITY)
Description: The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has succesfully processed. If you do not see a success message for several hours, then contact your administrator.

Error: (10/18/2014 10:54:54 AM) (Source: NETLOGON) (EventID: 5719) (User: )
Description: This computer was not able to set up a secure session with a domain
controller in domain MSI due to the following:
%%1311

This may lead to authentication problems. Make sure that this
computer is connected to the network. If the problem persists,
please contact your domain administrator.



ADDITIONAL INFO

If this computer is a domain controller for the specified domain, it
sets up the secure session to the primary domain controller emulator in the specified
domain. Otherwise, this computer sets up the secure session to any domain controller
in the specified domain.

Error: (10/18/2014 09:59:53 AM) (Source: Microsoft-Windows-GroupPolicy) (EventID: 1129) (User: NT AUTHORITY)
Description: The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has succesfully processed. If you do not see a success message for several hours, then contact your administrator.

Error: (10/18/2014 09:59:50 AM) (Source: NETLOGON) (EventID: 5719) (User: )
Description: This computer was not able to set up a secure session with a domain
controller in domain MSI due to the following:
%%1311

This may lead to authentication problems. Make sure that this
computer is connected to the network. If the problem persists,
please contact your domain administrator.



ADDITIONAL INFO

If this computer is a domain controller for the specified domain, it
sets up the secure session to the primary domain controller emulator in the specified
domain. Otherwise, this computer sets up the secure session to any domain controller
in the specified domain.


Microsoft Office Sessions:
=========================
Error: (10/20/2014 01:20:13 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/20/2014 07:33:18 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: rundll32.exe6.1.7600.163854a5bc637unknown0.0.0.000000000c00000050069cfcb179401cfec594d321e35C:\Windows\SysWOW64\rundll32.exeunknowne2f33e95-584c-11e4-b0b1-0016413ce85d

Error: (10/18/2014 10:56:32 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/18/2014 10:01:20 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/18/2014 08:28:09 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: rundll32.exe6.1.7600.163854a5bc637unknown0.0.0.000000000c000000574e9cb49241c01cfeacea253acadC:\Windows\SysWOW64\rundll32.exeunknown376482a9-56c2-11e4-b5c2-0016413ce85d

Error: (10/17/2014 11:31:01 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: rundll32.exe6.1.7600.163854a5bc637unknown0.0.0.000000000c0000005ffb7a7e8103401cfea837862d716C:\Windows\SysWOW64\rundll32.exeunknown2af12a86-5677-11e4-b5c2-0016413ce85d

Error: (10/17/2014 10:31:18 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: rundll32.exe6.1.7600.163854a5bc637unknown0.0.0.000000000c0000005330037dd248c01cfea7b0dc459e6C:\Windows\SysWOW64\rundll32.exeunknownd6cd6076-566e-11e4-b5c2-0016413ce85d

Error: (10/17/2014 09:34:44 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: rundll32.exe6.1.7600.163854a5bc637unknown0.0.0.000000000c00000058908458b273001cfea729eab5116C:\Windows\SysWOW64\rundll32.exeunknownef58c4c6-5666-11e4-b5c2-0016413ce85d

Error: (10/17/2014 00:08:46 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: UnInstallAgentUtilities.exe14.1.7.10053386148KERNELBASE.dll6.1.7601.184095315a05ae0434352000000000000940d29f001cfea24a0995359C:\Windows\system32\config\systemprofile\AppData\Roaming\SysAid\UnInstallAgentUtilities.exeC:\Windows\system32\KERNELBASE.dlldf50a719-5617-11e4-b5c2-0016413ce85d

Error: (10/17/2014 00:08:45 PM) (Source: .NET Runtime) (EventID: 1026) (User: )
Description: Application: UnInstallAgentUtilities.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code e0434352, exception address 000007FEFD79940D
Stack:


==================== Memory info ===========================

Processor: Intel® Core™ i5-3470 CPU @ 3.20GHz
Percentage of memory in use: 38%
Total physical RAM: 3901.97 MB
Available physical RAM: 2417.3 MB
Total Pagefile: 12092.15 MB
Available Pagefile: 10468.2 MB
Total Virtual: 8192 MB
Available Virtual: 8191.82 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:465.66 GB) (Free:420.31 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 465.8 GB) (Disk ID: D0390E59)
Partition 1: (Active) - (Size=102 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=465.7 GB) - (Type=07 NTFS)

==================== End Of Log ============================



#4 Machiavelli

Machiavelli

    Agent 007


  • Malware Response Instructor
  • 3,897 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Germany
  • Local time:10:11 AM

Posted 20 October 2014 - 02:15 PM

Step 1: Adwarecleaner

Please download AdwCleaner (by Xplode) from the link below and save it to your Desktop:

Download Mirror #1
  • Right-click on AdwCleaner.exe and select Run as administrator. (If you have Windows XP the just run it)
  • Click Scan and let the scan run.
  • When it finishes, click Clean, following the on screen prompts
  • After your computer reboots, a log will open. Please Copy (Ctrl+C) and Paste (Ctrl+V) this into your next post.
Note: The log can also be found in here: C:\AdwCleaner\

Step 2: Malwarebytes

Please download Malwarebytes Anti-Malware to your desktop Install the progamme and select update
Once it has updated select Settings > Detection and Protection
Tick Scan for rootkits

MBAMsettings.JPG

Go back to the Dashboard and select Scan Now

MBAMScan.JPG

If threats are detected, click the Apply Actions button, MBAM will ask for a reboot.

MBAMReboot.JPG

MBAMLog.JPG

On completion of the scan (or after the reboot) select View Detailed Log
Select Export > Select text file and save to the desktop
Attach/Post that log

Step 3: Junkware Removal Tool

thisisujrt.gif  Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Step 4: FRST Scan
  • Run FRST. (if you have Windows Vista / Windows 7 / Windows 8: Please do a Right click on the FRST icon and select Run as Administrator)
  • Click Scan to start FRST.
  • When FRST finishes scanning, a log, FRST.txt, will open.
  • Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this log into your next post please.

~Machiavelli

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#5 mritlecguy

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Posted 20 October 2014 - 04:40 PM

AdwCleaner Log

 

# AdwCleaner v4.000 - Report created 20/10/2014 at 17:22:51
# Updated 12/10/2014 by Xplode
# Database : 2014-10-19.11
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Administrator - CHATT-1310
# Running from : C:\Users\Administrator\Desktop\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.17054


*************************

AdwCleaner[R2].txt - [581 octets] - [20/10/2014 17:22:51]

########## EOF - C:\AdwCleaner\AdwCleaner[R2].txt - [640 octets] ##########

 

 

 

 

 

JRT log

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.3 (10.14.2014:1)
OS: Windows 7 Professional x64
Ran by Administrator on Mon 10/20/2014 at 17:26:04.65
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\IliTask_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\IliTask_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\IliTask_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\IliTask_RASMANCS



~~~ Files



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 10/20/2014 at 17:27:29.88
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

 

 

 

 

 

At this point, and after a restart, I was unable to run FRST.  I opened the program and it would tell me it has updated, then immediately close.  After it closes the file deletes itself...



#6 mritlecguy

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Posted 20 October 2014 - 04:47 PM

My appologies, I am running Malware Bytes now.  I have the option to "Threat" scan or "custom scan". I selected custom scan and am doing the entire C: drive plus rootkits.



#7 mritlecguy

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Posted 21 October 2014 - 07:48 AM

MalwareBytes found nothing.  I will post log of FRST again shortly.



#8 Machiavelli

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Posted 21 October 2014 - 01:27 PM

OK

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#9 mritlecguy

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Posted 22 October 2014 - 03:27 PM

Sorry for my delayed response.  I had to end up re-imaging the HD to get the user back up and running without the issue present.  Thank you for your time.



#10 Machiavelli

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Posted 22 October 2014 - 03:41 PM

So everything solved now?

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#11 mritlecguy

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Posted 22 October 2014 - 03:48 PM

Yes, I just wiped and re-imaged the drive.



#12 Machiavelli

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Posted 23 October 2014 - 07:05 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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