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msconfig.exe not accepting changes and pressing apply freezes computer


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10 replies to this topic

#1 frab49

frab49

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Posted 19 October 2014 - 04:32 PM

Hi,

 

I have been redirected here by Nasdaq from the malware response team from this post:
http://www.bleepingcomputer.com/forums/t/550916/possible-virus-delayed-firewallvirus-protection-startup-keystroke-lag/

 

My current issue is I open msconfig.exe which shows as publisher unknown, and upon ticking and unticking any
item and clicking Apply the msconfig freezes and shows as (Not Responding).

I attempted to start Internet Explorer but it would not start, then tried to restart the computer, and it shows as:
Waiting for the following program - Explorer.exe. Playing logoff sound.
Force Restart or Cancel.
Pressing Cancel does nothing, so I clicked on Force Restart.
The computer then hangs on the Logging Off screen, so I have to force a shut down by holding the off button for 5 seconds.

 

As suggested, I ran sfc /verifyonly, and when it completed I received the message:

Verification 100% complete.
Windows resource protection did not find any integrity violations.

 

Any suggestions on what is causing this and how to fix it please?



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#2 Torvald

Torvald

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Posted 20 October 2014 - 03:11 PM

If you can, please do the following.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Google is my friend. Make Google your friend too.


#3 frab49

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Posted 20 October 2014 - 03:48 PM

Thank you for your assistance.

 

http://speccy.piriform.com/results/dIhCV2eTnltCoKF1qkqsOEw

 

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by FC (administrator) on 20-10-2014 at 21:45:23
Running from "C:\Users\FC\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/19/2014 07:43:53 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Error: (10/19/2014 07:43:53 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Error: (10/18/2014 10:28:52 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Error: (10/18/2014 10:13:26 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (10/18/2014 10:13:23 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Error: (10/17/2014 10:30:02 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (10/17/2014 10:29:38 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Error: (10/17/2014 08:41:28 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Error: (10/17/2014 08:41:28 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Error: (10/16/2014 07:56:37 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

System errors:
=============
Error: (10/20/2014 01:48:36 AM) (Source: DCOM) (User: )
Description: {078AEF33-C48A-49F7-AFF3-A0EE810BFE7C}

Error: (10/18/2014 10:39:13 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 22:31:13 on ‎18/‎10/‎2014 was unexpected.

Error: (10/18/2014 07:35:21 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 19:21:18 on ‎18/‎10/‎2014 was unexpected.

Error: (10/16/2014 10:49:32 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

 New Signature Version:

 Previous Signature Version: 1.185.3343.0

 Update Source: %NT AUTHORITY59

 Update Stage: 4.6.0305.00

 Source Path: 4.6.0305.01

 Signature Type: %NT AUTHORITY602

 Update Type: %NT AUTHORITY604

 User: NT AUTHORITY\SYSTEM

 Current Engine Version: %NT AUTHORITY605

 Previous Engine Version: %NT AUTHORITY606

 Error code: %NT AUTHORITY607

 Error description: %NT AUTHORITY608

Error: (10/16/2014 10:49:32 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

 New Signature Version:

 Previous Signature Version: 1.185.3343.0

 Update Source: %NT AUTHORITY59

 Update Stage: 4.6.0305.00

 Source Path: 4.6.0305.01

 Signature Type: %NT AUTHORITY602

 Update Type: %NT AUTHORITY604

 User: NT AUTHORITY\SYSTEM

 Current Engine Version: %NT AUTHORITY605

 Previous Engine Version: %NT AUTHORITY606

 Error code: %NT AUTHORITY607

 Error description: %NT AUTHORITY608

Error: (10/16/2014 10:44:09 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 22:37:55 on ‎16/‎10/‎2014 was unexpected.

Error: (10/15/2014 01:19:53 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (10/15/2014 01:19:52 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (10/15/2014 01:19:51 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (10/15/2014 01:19:51 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.189 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Alcor Micro USB Card Reader (HKLM-x32\...\AmUStor) (Version: 1.8.1217.36096 - Alcor Micro Corp.)
Alcor Micro USB Card Reader (x32 Version: 1.8.1217.36096 - Alcor Micro Corp.) Hidden
Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{B678797F-DF38-4556-8A31-8B818E261868}) (Version: 8.0.0.23 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.36 - Atheros Communications Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BurnRecovery (HKLM-x32\...\{2892E1B7-E24D-4CCB-B8A7-B63D4B66F89F}) (Version: 3.0.1007.2702 - Micro-Star International Co., Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 4.18 - Piriform)
Citrix Authentication Manager (x32 Version: 5.1.200.46891 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HDX Flash Redirection) (x32 Version: 14.1.200.13 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HKLM-x32\...\CitrixOnlinePluginPackWeb) (Version: 14.1.200.13 - Citrix Systems, Inc.)
Citrix Receiver Inside (x32 Version: 4.1.200.13 - Citrix Systems, Inc.) Hidden
Citrix Receiver Updater (x32 Version: 4.1.200.13 - Citrix Systems, Inc.) Hidden
Citrix Receiver(Aero) (x32 Version: 14.1.200.13 - Citrix Systems, Inc.) Hidden
Citrix Receiver(DV) (x32 Version: 14.1.200.13 - Citrix Systems, Inc.) Hidden
Citrix Receiver(USB) (x32 Version: 14.1.200.13 - Citrix Systems, Inc.) Hidden
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.54.0.0 - Conexant)
EasyFace2 (HKLM-x32\...\{94DE7548-E449-4F7D-804F-0C5CDC3A1E6A}) (Version: 2.0.0.14 - Micro-Star International CO.,Ltd.)
EasyViewer (HKLM-x32\...\InstallShield_{EECD7B96-1416-4D3A-B12D-0D2512120C36}) (Version: 1.3.0.8 - MSI)
EasyViewer (x32 Version: 1.3.0.8 - MSI) Hidden
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON SX235 Series Printer Uninstall (HKLM\...\EPSON SX235 Series) (Version:  - SEIKO EPSON Corporation)
Finger Sensing Pad Driver (HKLM\...\{E86906FF-C63D-4EAF-ACE7-5F8D55FBEA9A}) (Version: 8.8.0.9 - Sentelic)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1118 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3517 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - )
iTunes (HKLM\...\{F46AA0F1-E284-4878-A462-5F11B9166C0E}) (Version: 11.4.0.18 - Apple Inc.)
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.25.18 - Oracle Corporation) Hidden
Junk Mail filter update (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
LG PC Suite (HKLM-x32\...\LG PC Suite) (Version: 5.3.18.20140626 - LG Electronics)
LG United Mobile Drivers (HKLM-x32\...\{55031CEF-CE75-4A5C-8DEA-60577820529B}) (Version: 3.10.1.0 - LG Electronics)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Camera Codec Pack (HKLM\...\{D553E8CC-5C56-4B06-AC1A-A443DFF31092}) (Version: 6.3.9723.0 - Microsoft Corporation)
Microsoft Choice Guard (x32 Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.2.173.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (Version: 2.2.173.0 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Moneysoft Payroll Manager (HKLM-x32\...\{B50CDF59-6BD6-4CF3-80BB-BE3B5B5150B1}_is1) (Version:  - Moneysoft Ltd.)
Mozilla Firefox 32.0.3 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 32.0.3 (x86 en-GB)) (Version: 32.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 32.0.3 - Mozilla)
MSI Remind Manager (HKLM-x32\...\{89F17DC5-A776-4DF4-8CD1-FAEF29BCE51A}) (Version: 1.11.0104 - MSI)
MSVCRT (x32 Version: 14.0.1468.721 - Microsoft) Hidden
Nokia Connectivity Cable Driver (HKLM\...\{BC4AE628-81A4-4FC6-863A-7A9BA2E2531F}) (Version: 7.1.32.69 - )
Online Plug-in (x32 Version: 14.1.200.13 - Citrix Systems, Inc.) Hidden
PC Sound (HKLM\...\{F3C66EC8-2F33-452D-9CFF-E8C886B3ECC4}) (Version: 1.11.0200 - SRS Labs, Inc.)
PHotkey (HKLM-x32\...\{24047BE4-329D-46F7-9689-8684C7A1CFBB}) (Version: 1.00.0005 - )
Polaroid Instant Memories (HKLM-x32\...\Polaroid Instant Memories) (Version:  - Sakar)
Rapport (x32 Version: 3.5.1404.19 - Trusteer) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.20.0 - Renesas Electronics Corporation)
Renesas Electronics USB 3.0 Host Controller Driver (x32 Version: 2.0.20.0 - Renesas Electronics Corporation) Hidden
Self-service Plug-in (x32 Version: 4.1.200.588 - Citrix Systems, Inc.) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
System Requirements Lab for Intel (64-bit) (HKLM\...\{D461E239-6BF6-49D4-AE9F-09BC9374B698}) (Version: 4.5.24.0 - Husdawg, LLC)
System Requirements Lab for Intel (HKLM-x32\...\{1EBDF6D2-CEA0-484C-A23E-2DDAD7FD0DD0}) (Version: 4.5.22.0 - Husdawg, LLC)
Trusteer Endpoint Protection (HKLM-x32\...\Rapport_msi) (Version: 3.5.1404.19 - Trusteer)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2899475) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{23AE87D8-AB2F-4539-935C-442BC976F469}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Windows Live Call (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8117.0416 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
XW204E (HKLM-x32\...\{5BFF7DE6-C3F0-40F8-AC32-75D628E46C6B}) (Version: 1.00.0000 - XAVi)

========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 6056.29 MB
Available physical RAM: 3474.68 MB
Total Pagefile: 7054.47 MB
Available Pagefile: 4485.11 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.77 MB

========================= Partitions: =====================================

1 Drive c: (OS_Install) (Fixed) (Total:279.46 GB) (Free:216.63 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:172.53 GB) (Free:52.09 GB) NTFS

========================= Users: ========================================

User accounts for \\FC-FC-MSI

Administrator            FC                       Guest                   

========================= Minidump Files ==================================

No minidump file found

**** End of log ****



#4 Torvald

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Posted 20 October 2014 - 09:35 PM

Well something is certainly messed up with your Windows install, but I can't quite figure it out.

 

I realize that you already done the SFC /verifyonly without any problems, but let's try running SFC /scannow

 

It will probably give the same good results, but it's worth trying.

 

If that doesn't work, we can next try a repair install of windows.


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#5 frab49

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Posted 21 October 2014 - 03:00 PM

Tried SFC /scannow but no integrity violations were found.

 

As a matter of interest, is there something you can see that looks messed up from the above logs?



#6 Torvald

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Posted 21 October 2014 - 04:48 PM

I'm still fairly new at helping provide advice here, so am temporarily stumped.

 

Have tried Googling several of the errors listed without much success, but I'm concerned about the "

The driver detected a controller error on \Device\Harddisk1\DR1." error message, since if your hard drive has a problem, then trying to repair or reinstall windows will not be successful.

 

Am familiar with the software needed to test Seagate or Western Digital drives, but your drive is Hitachi and am not sure if they will work properly with that brand. 

 

Does anyone else at Bleeping Computer have a recommendation on which drive testing tools he should run here?


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#7 Torvald

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Posted 22 October 2014 - 09:31 AM

Okay, while we're waiting for someone to recommend a Hitachi hard drive testing software tool, let's try running the simple chkdsk command on your drive.

 

Click on the round Windows orb, click on "Computer", then right-click on your hard drive.

Click on the "Tools" tab, and click on the "Check Now" button.

When the pop-up menu appears, check the option boxes for "Automatically fix file system errors" and "Scan for and attempt recovery of bad sectors".  Then restart your computer and let the chkdsk process run its course.


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#8 frab49

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Posted 22 October 2014 - 04:33 PM

I ran the chkdsk and this is the report

 

Checking file system on C:

The type of the file system is NTFS.

Volume label is OS_Install.

A disk check has been scheduled.

Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...

265984 file records processed. File verification completed.

761 large file records processed. 0 bad file records processed. 0 EA records processed. 47 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...

326498 index entries processed. Index verification completed.

0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...

265984 file SDs/SIDs processed. Cleaning up 244 unused index entries from index $SII of file 0x9.

Cleaning up 244 unused index entries from index $SDH of file 0x9.

Cleaning up 244 unused security descriptors.

Security descriptor verification completed.

30258 data files processed. CHKDSK is verifying Usn Journal...

34237520 USN bytes processed. Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...

265968 files processed. File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...

57144065 free clusters processed. Free space verification is complete.

Windows has checked the file system and found no problems.

293030911 KB total disk space.

63958292 KB in 136645 files.

119568 KB in 30259 indexes.

0 KB in bad sectors.

376791 KB in use by the system.

65536 KB occupied by the log file.

228576260 KB available on disk.

4096 bytes in each allocation unit.

73257727 total allocation units on disk.

57144065 allocation units available on disk.



#9 frab49

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Posted 26 October 2014 - 05:24 PM

Hi, I have also attempted to make changes to the startup items using CCleaner - in the tools, startup option.

I disabled all of the plugins in firefox in one go, and ccleaner then froze and I had to shut it down.

Then in reopening Ccleaner, the all of the items I disabled from startup became disabled apart from Windows Live Photo Gallery.

Would anyone know why making changes to my startup items is causing these freezes?



#10 frab49

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Posted 31 October 2014 - 03:59 PM

I managed to fix this myself thankfully.

 

I booted up in safe mode and opened msconfig.

There were two services showing as ticked - gupdate and gupdatem, which did not show in normal mode.

 

I unticked them and it allowed me to apply and save the changed.

 

I then booted up in normal mode and msconfig allowed me to make any changes without completely freezing my computer.

There was something about gupdate and gupdatem that corrupted my computer, but that part of it seems to be working fine now.



#11 Torvald

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Posted 31 October 2014 - 09:36 PM

Glad to hear that you were able to resolve this.

 

Best wishes.


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