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Computer won't stay on, not sure if windows issue or computer


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#1 Rachel1786

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Posted 19 October 2014 - 01:57 PM

A few months ago my husband started having issues with his computer, it started with the screen not coming on, he would turn the computer on but it wouldn't give a signal to the screen, mouse or keyboard and he would have to force restart numerous times in order to get it to come on.  Then he got a blue screen of death at one point, which escalated to the computer randomly shutting off(if I remember correctly he was usually playing minecraft when it shut off). After a while windows would no longer load, and he would get a screen with options for system restore, check for memory issues etc(can't remember the other options, but there were a few). He had tried to do a system restore but he wouldn't work, at that point he gave up. The other day(Wednesday) we lost power for a few hours and when the power came back on his computer started and I was able to successfully do a system restore back to 8/10(which was probably right before the computer stopped working. It was working fine until last night, it started shutting itself off again and when I try to do a system restore I get an error, which I will attach a pic of. I was able to get the computer started in safemode, but it still gave me the system restore error after it loaded. I have no idea if this is an issues with windows being corrupted, or if it's an issue with something else with his computer, or maybe a virus issue, so please move the topic if you feel it's not a windows issue. I just figured with the restore issue, this was the most logical place to post. Thank you!
20141019_142145_zps8vcevtwt.jpg

 

ETA: computer is an HP Pavilion (this one to be exact http://www.amazon.com/gp/product/B001FW5DIG/ref=oh_aui_search_detailpage?ie=UTF8&psc=1 )

Hard drive crashed and was replaced about a year ago(can't remember exactly when) and we had to buy a new windows disc for it, we installed windows 7 home, 64 bit I believe.

 

ETA again: Just looked at this computer and there was a few graphics card errors it seems but computer is not connected to the internet(safemode?) so I can't view message details, and I'm scared if I try to start the computer in regular mode I won't be able to get on again. 20141019_150844_zpsp3ir2tqc.jpg


Edited by Rachel1786, 19 October 2014 - 02:12 PM.


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#2 bludshot

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Posted 20 October 2014 - 03:42 AM

You can always do things to fix it, and some people might reply and tell you what things you can do, but I would just back up my files and reinstall windows fresh, formatting the drive in the process (which will destroy all your old files).



#3 dc3

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Posted 20 October 2014 - 09:09 AM

I have to disagree with bludshot, there is no real indication at this point that you need to reinstall the operating system.

 

If you can, please do the following.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Rachel1786

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Posted 20 October 2014 - 12:16 PM

I got an error message with the first program, "CPU dll init failed (error 2)! Some informtion will not be displayed!"  Not sure if that is because I'm in safemode or not, I tried to start the computer in normal mode but after about a minute it shut off, seems to stay on fine in safemode tho.

 

here is the first info requested http://speccy.piriform.com/results/RjpZHQYomvMqFBMFMVfOdMo

 

Here is the text from the second program

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Anthony (administrator) on 20-10-2014 at 13:15:28
Running from "C:\Users\Anthony\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/20/2014 01:12:47 PM) (Source: PerfNet) (User: )
Description:

Error: (10/20/2014 01:10:44 PM) (Source: PerfNet) (User: )
Description:

Error: (10/20/2014 01:07:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/19/2014 02:33:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/19/2014 02:31:33 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Windows Update). Additional information: 0x80004005.

Error: (10/19/2014 10:25:09 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/19/2014 10:23:48 AM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Windows Update). Additional information: 0x80070570.

Error: (10/17/2014 03:18:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/16/2014 03:54:58 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/01/2008 00:13:25 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (10/20/2014 01:15:15 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/20/2014 01:15:15 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/20/2014 01:15:15 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/20/2014 01:13:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/20/2014 01:13:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/20/2014 01:13:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/20/2014 01:11:04 PM) (Source: DCOM) (User: )
Description: 1068stisvc{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (10/20/2014 01:10:43 PM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (10/20/2014 01:10:18 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/20/2014 01:10:18 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (10/20/2014 01:12:47 PM) (Source: PerfNet)(User: )
Description:

Error: (10/20/2014 01:10:44 PM) (Source: PerfNet)(User: )
Description:

Error: (10/20/2014 01:07:26 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/19/2014 02:33:02 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/19/2014 02:31:33 PM) (Source: System Restore)(User: )
Description: Windows Update0x80004005

Error: (10/19/2014 10:25:09 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/19/2014 10:23:48 AM) (Source: System Restore)(User: )
Description: Windows Update0x80070570

Error: (10/17/2014 03:18:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/16/2014 03:54:58 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/01/2008 00:13:25 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003



=========================== Installed Programs ============================
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Adobe Flash Player ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 9.0.124.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.03) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.03 - Adobe Systems Incorporated)
Diablo II (HKLM-x32\...\Diablo II) (Version:  - Blizzard Entertainment)
EA Download Manager (x32 Version: 4.0.0.462 - Electronic Arts) Hidden
Hero Editor V0.96 (HKLM-x32\...\ST6UNST #1) (Version:  - )
Java 7 Update 21 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417021FF}) (Version: 7.0.210 - Oracle)
Java 7 Update 71 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217071FF}) (Version: 7.0.710 - Oracle)
Java Auto Updater (x32 Version: 2.1.71.14 - Oracle, Inc.) Hidden
Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Minutor (HKLM-x32\...\{C23318A7-DFCC-4838-9434-6150A53A5ABF}) (Version: 2.0.1 - Sean Kasun)
Mozilla Firefox 31.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
Origin (HKLM-x32\...\Origin) (Version: 9.2.1.4399 - Electronic Arts, Inc.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
SPORE™ (HKLM-x32\...\{9DF0196F-B6B8-4C3A-8790-DE42AA530101}) (Version: 1.05.0001 - Electronic Arts)
SPORE™ Creepy & Cute Parts Pack (HKLM-x32\...\{C07F8D75-7A8D-400E-A8F9-A3F396B49BB1}) (Version: 1.00.0000 - Electronic Arts)
SPORE™ Galactic Adventures (HKLM-x32\...\{63CEA2E4-4FE7-4F2C-B388-C1313D24157C}) (Version: 1.01.0001 - Electronic Arts)
TeamSpeak 3 Client (HKLM-x32\...\TeamSpeak 3 Client) (Version: 3.0.14 - TeamSpeak Systems GmbH)

========================= Memory info: ===================================

Percentage of memory in use: 12%
Total physical RAM: 8190.49 MB
Available physical RAM: 7205.14 MB
Total Pagefile: 16379.16 MB
Available Pagefile: 15450.36 MB
Total Virtual: 4095.88 MB
Available Virtual: 3984.41 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.41 GB) (Free:874.05 GB) NTFS
2 Drive d: (SPORE) (CDROM) (Total:2.17 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\ANTHONY-PC

Administrator            Anthony                  Guest                    

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#5 Torvald

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Posted 20 October 2014 - 12:16 PM

Please also open your Windows 7 Control Panel, click on "System", then click on "Device Manager", and let us know if any devices (such as sound, video and game controllers) are showing a yellow exclamation mark or red checkmark next to them.


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#6 Rachel1786

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Posted 20 October 2014 - 12:20 PM

Please also open your Windows 7 Control Panel, click on "System", then click on "Device Manager", and let us know if any devices (such as sound, video and game controllers) are showing a yellow exclamation mark or red checkmark next to them.

Just checked and no yellow or red on any of them, I even expanded everything just to be sure



#7 Torvald

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Posted 20 October 2014 - 01:25 PM

 

Please also open your Windows 7 Control Panel, click on "System", then click on "Device Manager", and let us know if any devices (such as sound, video and game controllers) are showing a yellow exclamation mark or red checkmark next to them.

Just checked and no yellow or red on any of them, I even expanded everything just to be sure

 

That's good news, as it rules out several possible problems.  While we interpret your MiniToolBox results, you might want to uninstall the outdated Java 7 Update 21 (keep Java 7 Update 71).


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#8 Torvald

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Posted 20 October 2014 - 01:31 PM

Just found a Microsoft Fix-It that claims it can repair your "Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003" error.

 

Here is the link to the MS Fix-It:  http://support2.microsoft.com/default.aspx?scid=kb;en-US;2545227


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#9 dc3

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Posted 20 October 2014 - 02:19 PM

Click on the Start orb, the type Services in the Search programs and files.

 

Services will appear above the search box under Programs, Right click on Services and choose Run as administrator

 

When Services opens Right click on Remote Procedure Call service, then click on Properties.  Look in Service status, if the service is not running click on Start

 
Right click on Security Accounts Manager service, then click on Properties.  Look in Service status, if the service is not running click on Start

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Rachel1786

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Posted 20 October 2014 - 08:32 PM

Just found a Microsoft Fix-It that claims it can repair your "Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003" error.

 

Here is the link to the MS Fix-It:  http://support2.microsoft.com/default.aspx?scid=kb;en-US;2545227

So I dowloaded that and it said I couldn't run it in safemode, tried to start the computer in normal mode and after about 10 seconds it shut off and now it won't even give me an option to start in safemode, this is all I'm getting 20141020_211725_zps5bz0pmll.jpg

 

I try to do the start up repair and it either turns off in the middle of doing it, or it fixes nothing and I'm back to square one, I'm ready to throw the thing out the window at this point!

 

 

Click on the Start orb, the type Services in the Search programs and files.

 

Services will appear above the search box under Programs, Right click on Services and choose Run as administrator

 

When Services opens Right click on Remote Procedure Call service, then click on Properties.  Look in Service status, if the service is not running click on Start

 
Right click on Security Accounts Manager service, then click on Properties.  Look in Service status, if the service is not running click on Start

 

 

There were 2 "remote procedure call services" one had something after it(can't remember what since I didn't pay attention) the first one was started but the second one was stopped, but again it was something that couldn't be done in safemode. I never made it as far as checking the security accounts manager service since the darn computer stopped working after I tried to restart it in normal mode...

 

Is there anything else I can try or is it doomed?



#11 dc3

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Posted 21 October 2014 - 08:14 AM

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Rachel1786

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Posted 21 October 2014 - 12:14 PM

I found the windows disc but the power had went off when I was at work and now the computer turns on but its not sending a signal to the monitor, this is what it was doing a few months ago when he gave up on it. Not sure what to do other then just wait for it to decide I wants to turn on. Have no idea how long that would take, if ever. I don't know why he always has so many computer issues, I never have these issues with my computers.

Eta: just got it started, decided since a power outage fixed it the other day I would try unplugging it while on, then plug it back in and turn it on and while I wasnt expecting it to work, it actually did...

Edited by Rachel1786, 21 October 2014 - 12:18 PM.


#13 Rachel1786

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Posted 21 October 2014 - 12:35 PM

So start up repair could not detect a problem. I'm guessing that isn't a good thing.

#14 dc3

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Posted 22 October 2014 - 10:36 AM

I apologize for my absence the last two days.  My wife  had doctor appointments which required me to drive her to these.

 

If you can still boot into Safe Mode, boot into Safe mode with Command Prompt.

 

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
A page similar to the one below will open.
 
elevatedcommandpromptw7_zpseba8c499.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, type cmd in the Search programs and files box. 
 
cmd will appear above the search box under Apps., right click on it and choose Run as administrator, this will open the Elevated Command Prompt.  This will look simlar to the image above.
 
Copy and paste the following in the Search programs and files box, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic.  

Edited by dc3, 22 October 2014 - 10:37 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 Rachel1786

Rachel1786
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Posted 22 October 2014 - 12:12 PM

No need to apologize.

As of right now i only get the options to run windows start up repair or start windows normally, but at the current moment the computer wont stay on long enough for either of those to load. Im going to let it sit off for a bit and since sometimes it stays on longer if I let it sit. If I cant get into safemode with commanp prompt, can i run the scan from the command prompt option on the start up repair menu? Im finding this computer very frustrating, I've fixed computers (with help) before but never has one been so temperamental!




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