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It freezes, won't update stuff, and closes programs randomly

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#1 epicusername


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Posted 19 October 2014 - 01:02 PM

My computers been a bit odd lately, closing programs randomly and just generally being slow and useless – it was running fine up until a week ago. It started playing videos in the background for a few seconds at a time – which freaked me out because I didn't have anything open when I first heard it.

So I ran a scan with Malwarebytes, and the noises stopped. It found something and dealt with it (I guess – it restarted itself). When the computer woke back up it was ridiculously slow, and Norton was panicking in the right hand corner repeatedly telling me about “suspicious clouds” and "svc-something" (Sorry - it closes before I can read more than two words). Then it asked me to restart again so that it could install updates, but when it turned on again it told me that the updates didn't install properly. Nothing about the cloud though, but it still takes like, ten minutes from waking up to even be remotely useful.

Anyways it was too much weird in a short space of time - but nothing’s shown up in the scans since then. My computers still lethargic though, and has a bad habit of closing random programs if I leave them open when the computer hibernates.
Thanks for the help!

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#2 Alex&Vanko


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Posted 19 October 2014 - 04:09 PM

Hi epicusername and :welcome:

So Norton has History as you see.Also Malwarebytes.




How to open the log:
Open MalwareBytes Anti-Malware and then click on History
On the left column, select Application Logs. Select the most recent log among the list, it is usually the one on the top (or sort by date) and open it.
Go to the bottom left corner to Export and select Text File (*.txt)
Save it to the desktop and post it here.Where detection was.

It found something and dealt with it


Download Screen317 Security Check HERE and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Please post the contents of that document.
Note:: If any security program requests permission to access the Internet, allow it to do so

Please download MiniToolBox HERE to your desktop to run it.
Checkmark the following boxes:
* List content of Hosts
* Flush DNS
* Report IE Proxy Settings
* Reset IE Proxy Settings
* Report FF Proxy Settings
* Reset FF Proxy Settings
* List last 10 Event Viewer log
* List Installed Programs
* List Devices (do NOT change any settings here)
* List Users, Partitions and Memory size
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
Click Go and Copy / Paste the result. (result.txt)


Thank you!

Edited by Alex&Vanko, 19 October 2014 - 04:23 PM.

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