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Motherboard mishap and PC restart during updates


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#1 flobiwan

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Posted 19 October 2014 - 08:08 AM

I have a new (2 days old) Dell Inspiron 3000 running Windows 7.  I had the cover of my PC off as i was installing some new things.  After hitting Shutdown on Windows one of these times, instead of shutting down right away, it went through the "installing updates, please don't shutdown your computer" thing as there were 10 new updates to install.  I saw it go to update 3 of 10, then i sat by the computer to wait.  After a few minutes, I got impatient and then did a very stupid thing.  I was going to install a video card after the computer shut off, so, in preparation, i took off that little metal gate that covers the slot where a card goes when the opening is not being used.  It slipped and the tip of it hit the motherboard.  At that moment, the computer shut down.  After restarting my heart, i restarted the PC and it started up fine I  shut down again and didn't get any indication that it was picking up with the installation of the updates.  I restarted again and checked the status of all Windows updates and they all said successful,  I also ran sfc/scannow and found no issues.  Everything seems to be working fine.  

 

So, here are my questions:

 

Is it possible that the timing of the tip of the metal part hitting the motherboard and shutdown could be a complete coincidence and nothing is wrong?  In other words, maybe the computer was shutting down at that moment anyway?

 

Could touching a piece of metal to part of the motherboard cause a problem where it causes the PC to shutdown but with no permanent issues?

 

(this is the question that scares me most) - Is it possible that i could have damaged the mobo in a way that won't show up now, but may show up a week or a month from now?

 

Could the Windows installation be corrupted from the possible cancellation of the updates?

 

Any info would be appreciated



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#2 OzJohn

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Posted 19 October 2014 - 08:18 AM

Mate if the computer is running fine I think you're pretty safe. If the backing plate broke any components on the board I don't think the computer would be running. If the updates are interupted they will start again at some point and continue on.

The time to worry is when the computer stops, hehe. For now it's running fine so use it.

I hope all goes well. :-)



#3 dc3

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Posted 19 October 2014 - 12:16 PM

Open the Control Panel and click on Windows Update to see if there are any updates to be downloaded.


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#4 flobiwan

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Posted 20 October 2014 - 04:16 PM

I did that and there were none. HOWEVER, after using the computer all day Sunday with no issues.  I woke up this morning to find everything was frozen!  I did a hard restart and it froze on the "Starting Windows" screen mid-animation.  I then tried to hard restart again and it wouldn't start at all.  Nothing comes up.  The fans will run then stop, run then stop for a few seconds at a time as if it's trying to start.  Some sort of power problem i guess.  I had installed a brand new power supply as soon as i got the PC, so i took that out and hooked up the stock PSU and the PC still won't start.  I am now back to using my old PC.  Could this be a result of what i did Sunday morning or did i just get a bad PC as a fluke.  I did test the new PSU with a cheap tester (one with just LEDs on it) and it seemed to test fine.  So frustrating!



#5 Torvald

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Posted 20 October 2014 - 04:26 PM

Before Windows starts loading, are you able to enter your BIOS setup screen, as follows?

  1. Restart your computer.
  2. At the first text on the screen or when the Dell logo appears, tap F2 until the message Entering Setup appears.

If  you can enter your BIOS setup screen, do your fans keep running or do they quit?


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#6 dc3

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Posted 20 October 2014 - 04:36 PM

What happens if you try to boot into Safe Mode?


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#7 flobiwan

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Posted 20 October 2014 - 04:59 PM

I can't get that far.  The splash screen doesn't come up.  Nothing comes up on the monitor so i can't get into the BIOS or safe mode. 



#8 dc3

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Posted 21 October 2014 - 08:17 AM

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

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#9 OzJohn

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Posted 22 October 2014 - 08:05 AM

Hi Flobiwan, mate you have a hardware issue.

Check that the 4 pin power connector is connected properly to the motherboard.

Also check that the 24 pin power connector is properly connected.

Clear the CMOS.

While you're there, if you have a video card give it a jiggle to make sure it is seated correctly, same with the RAM.

If all that fails, disconnect the power leads to your hard drives and DVD roms and see if you get a start screen.






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