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multiple problems after trying to uninstall 'snap.do'


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#1 victor7

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Posted 18 October 2014 - 02:39 PM

Snap.do showed up.  Couldn't change it in Internet Options.  I ran my antivirus programs, plus ccleaner, combofix, hijack this, mbam, etc.  Looked in the registry and removed every spot found.  Nothing worked.  Then I tried to open in safe mode, and couldn't get either F2 or F8 to open.  Ran AV's again, incl. Microsoft Essentials.  No help.  Went back to Control Panel, but couldn't open it; nor the System Restore program. 

 

I checked the user function and was able to open both the IE and Google browsers without snap.do in the Internet Options.  Reran all AV programs.

 

So, I lost several programs including MOffice, WinRAR, caliber, etc.  Ideas?  I'll wait to hear if I should send the ComboFix or other files.


Edited by hamluis, 18 October 2014 - 03:27 PM.
No logs, moved from MRL to AII - Hamluis.


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#2 hamluis

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Posted 18 October 2014 - 03:26 PM

Moving topic to Am I Infected.  Original post in MRL forum does not qualify for this forum, moving to appropriate forum.

 

Do not post ComboFix log or any other unless specifically requested.

 

Thanks :).

 

Louis



#3 boopme

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Posted 18 October 2014 - 08:48 PM

Having run ComboFix and HiJackThis on your own we need to see those logs as you probably removed things you should not have.

Please post both logs in a new topic here.
Virus, Trojan, Spyware, and Malware Removal Logs

 

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