Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

How to remove Extended Update in Programs


  • Please log in to reply
12 replies to this topic

#1 jackiemarie

jackiemarie

  • Members
  • 406 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:45 AM

Posted 18 October 2014 - 10:16 AM

I put 'update flash player' in google and clicked on the 'adobe-flash.download-update.org link.  It seemed normal until it kept asking to install things I'd never heard of; I clicked 'deny' several times but then just 'x' to get out.  I went to Programs and see that Adobe Flash Player did not update as of today Oct 18, but there was a program Extended Update that did install.  At that point I remembered that avast had prompted me to update the Flash Player Plugin, not Flash Player, so I updated the plugin from avast Software Updater.  An MBAM notice had come up that they had blocked a malicious website; so I ran a scan.  MBAM finds 4 PUPs, and I quarantined them.  MBAM runs daily scans automatically; I manually run avast weekly or more, manually run SAS daily, and all security programs update automatically.

 

I'm not sure what happened here, but could I get guidance on removing Extended Update and checking for other infections?  Thanks.

 

 

HP laptop g7 / Windows 7 Home Premium 64 bit

C has 597 GB free of available 674 GB

MBAM Pro and MB Anti-Exploit

avast!  free antivirus

SAS Pro


EAM, MBAM Pro, MB Anti-Exploit 

HP g7-1310 - Windows 7 Home Premium 64-bit - Intel i3 - 6 GB Ram

What you value is your reward.


BC AdBot (Login to Remove)

 


#2 buddy215

buddy215

  • Moderator
  • 13,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:11:45 AM

Posted 18 October 2014 - 11:24 AM

Check in your Add/ Remove program listing for it and uninstall if you haven't done that.

 

Use the programs below to find and remove other malware/ adware that often accompanies Extended Update.

 

download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
You will be prompted to restart your computer. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • Run the ESET Online Scanner.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

Use CCleaner to cleanup the caches, temporary files, cookies, etc. Pay attention while installing and UNcheck offers of toolbars...especially Yahoo.

No need to use the Registry Cleaning Tool and it has the potential to cause a problem if used.

CCleaner - PC Optimization and Cleaning - Free Download

 

After cleaning up using CCleaner, open CCleaner again and click on Tools. Click on Startup. At the top you will see buttons for

browsers and Tasks. Check in all for add-ons not installed intentionally by you and disable or remove. Check Tasks especially

for Extended Update and remove.


Edited by buddy215, 18 October 2014 - 03:44 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 jackiemarie

jackiemarie
  • Topic Starter

  • Members
  • 406 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:45 AM

Posted 18 October 2014 - 02:28 PM

When I double clicked the adwcleaner exe, there was no 'delete' per your instructions.  So I clicked scan, and now I have pending items...I do not have enough knowledge to know which registry keys should be unchecked, and there's words under the 'chrome' tab but there is no format.  So I've had to start up my old XP to get an answer from you as to how to proceed from here.  I see better instructions for the adwcleaner in the 'astromenda' topic above http://www.bleepingcomputer.com/forums/t/552463/astromenda/, but there's still 'delete' anywhere.  

 

How can I be assured that adwcleaner won't mess up the registry if I tell it to 'clean' the checked items?


EAM, MBAM Pro, MB Anti-Exploit 

HP g7-1310 - Windows 7 Home Premium 64-bit - Intel i3 - 6 GB Ram

What you value is your reward.


#4 buddy215

buddy215

  • Moderator
  • 13,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:11:45 AM

Posted 18 October 2014 - 02:38 PM

Click the Clean button. You will likely be asked to reboot in order to complete the 'cleaning'/ removal of the adware.

Only in extremely rare cases have I seen AdwCleaner goof. It's a risk worth taking with very low chance of error.


Edited by buddy215, 18 October 2014 - 02:41 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 jackiemarie

jackiemarie
  • Topic Starter

  • Members
  • 406 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:45 AM

Posted 18 October 2014 - 02:59 PM

AdwCleaner is below.  Will run JRT now. 

I'm still not sure about something weird going on; I just pasted the log and typed in a message a few minutes ago when the whole screen when blank with just the url at the top.

 

# AdwCleaner v4.000 - Report created 18/10/2014 at 15:46:59
# DB v2014-10-17.9
# Updated 12/10/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : nowfaith - NOWFAITH-HP
# Running from : C:\Users\nowfaith\Desktop\AdwCleaner (1).exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\Users\nowfaith\AppData\Roaming\UpdaterEX
[x] Not Deleted : C:\Windows\Downloaded Program Files\popcaploader.inf
File Deleted : C:\Users\nowfaith\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage
File Deleted : C:\Users\nowfaith\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage-journal
File Deleted : C:\Users\nowfaith\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.lyricsmode.com_0.localstorage
File Deleted : C:\Users\nowfaith\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.lyricsmode.com_0.localstorage-journal
 
***** [ Scheduled Tasks ] *****
 
Task Deleted : UpdaterEX
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\Software\Classes\popcaploader.popcaploaderctrl2
Key Deleted : HKLM\Software\Classes\popcaploader.popcaploaderctrl2.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E4E3E0F8-CD30-4380-8CE9-B96904BDEFCA}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FE8A736F-4124-4D9C-B4B1-3B12381EFABE}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C9C5DEAF-0A1F-4660-8279-9EDFAD6FEFE1}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E4E3E0F8-CD30-4380-8CE9-B96904BDEFCA}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FE8A736F-4124-4D9C-B4B1-3B12381EFABE}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}
Key Deleted : HKCU\Software\UpdaterEX
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17344
 
 
-\\ Google Chrome v
 
 
*************************
 
AdwCleaner[R0].txt - [3887 octets] - [18/10/2014 14:53:51]
AdwCleaner[S0].txt - [3497 octets] - [18/10/2014 15:46:59]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3557 octets] ##########

EAM, MBAM Pro, MB Anti-Exploit 

HP g7-1310 - Windows 7 Home Premium 64-bit - Intel i3 - 6 GB Ram

What you value is your reward.


#6 jackiemarie

jackiemarie
  • Topic Starter

  • Members
  • 406 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:45 AM

Posted 18 October 2014 - 03:09 PM

JRT log follows.  Can I re-enable my security programs before running ESET?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.3 (10.14.2014:1)
OS: Windows 7 Home Premium x64
Ran by nowfaith on Sat 10/18/2014 at 16:01:21.63
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Empty Folder] C:\Users\nowfaith\appdata\local\{1D554401-D7B8-4C09-8CE0-37A87B11F7A2}
Successfully deleted: [Empty Folder] C:\Users\nowfaith\appdata\local\{8FE28351-5FD8-45D3-9CBA-A1F9520D0D3C}
Successfully deleted: [Empty Folder] C:\Users\nowfaith\appdata\local\{EC5D20DB-6DE3-42C5-B052-5F98E67F7EF6}
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 10/18/2014 at 16:05:33.57
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

EAM, MBAM Pro, MB Anti-Exploit 

HP g7-1310 - Windows 7 Home Premium 64-bit - Intel i3 - 6 GB Ram

What you value is your reward.


#7 buddy215

buddy215

  • Moderator
  • 13,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:11:45 AM

Posted 18 October 2014 - 03:47 PM

If JRT was running while you posted then that would explain what you saw.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#8 jackiemarie

jackiemarie
  • Topic Starter

  • Members
  • 406 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:45 AM

Posted 18 October 2014 - 05:06 PM

There were no websites open and no scans running when I made the remark about the screen going blank.

 

ESET has been running more than 105 minutes and is only 22% complete....is this normal?


EAM, MBAM Pro, MB Anti-Exploit 

HP g7-1310 - Windows 7 Home Premium 64-bit - Intel i3 - 6 GB Ram

What you value is your reward.


#9 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:02:45 AM

Posted 18 October 2014 - 05:40 PM

It is not unusual for a first scan with ESET Online scanner to excede 2 or 3 hours, depending on how well your system can process it, and any infections found.

 

During ESET Online scan, please Temporarily Disable All your Antivirus Programs or it will take longer to run.

ESET will protect your system much better than what you normally use.

 

After the scan you can enable it again, check for updates, and follow any other directions left for you



#10 jackiemarie

jackiemarie
  • Topic Starter

  • Members
  • 406 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:45 AM

Posted 18 October 2014 - 05:46 PM

Thank you for responding.  

I disabled all security programs for JRT, and they are still disabled while ESET is running. 


EAM, MBAM Pro, MB Anti-Exploit 

HP g7-1310 - Windows 7 Home Premium 64-bit - Intel i3 - 6 GB Ram

What you value is your reward.


#11 jackiemarie

jackiemarie
  • Topic Starter

  • Members
  • 406 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:45 AM

Posted 18 October 2014 - 06:14 PM

ESET has finished; no threats found.

MBAM, avast, and SAS are enabled and running.

Are we finished?


EAM, MBAM Pro, MB Anti-Exploit 

HP g7-1310 - Windows 7 Home Premium 64-bit - Intel i3 - 6 GB Ram

What you value is your reward.


#12 buddy215

buddy215

  • Moderator
  • 13,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:11:45 AM

Posted 18 October 2014 - 07:06 PM

If no other problem....yep...that's it...


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#13 jackiemarie

jackiemarie
  • Topic Starter

  • Members
  • 406 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:45 AM

Posted 18 October 2014 - 07:11 PM

OK,  thank you.

Even though I'm stuck in Florida, I was born in Cookeville so blessings to you....


EAM, MBAM Pro, MB Anti-Exploit 

HP g7-1310 - Windows 7 Home Premium 64-bit - Intel i3 - 6 GB Ram

What you value is your reward.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users