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My Safe PC 2014 removal Guide


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4 replies to this topic

#1 Burnside

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Posted 17 October 2014 - 01:51 PM

I have used your very help full guide on how to remove this mal ware and I find it has worked. My concern is Malware bytes is still finding file remains on every scan about 67. Rkill is saying that I am not infected but I would care to remove these nagging Files or should I be concerned? Help would be  appreciated. Thanks



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#2 noknojon

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Posted 17 October 2014 - 03:51 PM

Hello ,

My concern is Malware bytes is still finding file remains on every scan about 67

Note - If not installed, please follow these directions -
Please download Malwarebytes Anti-Malware and save it to your desktop.

  • Double-click on the setup file (mbam-setup.exe) to install, then follow These instructions for doing a THREAT SCAN in normal mode.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A.4. Issues.
  • Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you.
  • Temporarily Disable such programs or permit them to allow the changes.
  • After the scan, make sure that everything is checked and then click the "Remove Selected" button to remove all the listed malware.
  • After rebooting the computer, copy and post the mbam.log in your next reply.

If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

 

To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 2)

  • Open Malwarebytes Anti-Malware.
  • Click the Scan Tab at the top.
  • Click the View detailed log link on the right.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.

-- Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Logs are named by the date of scan in the following format: mbam-log-yyyy-mm-dd and automatically saved to the following locations:
-- XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes Anti-Malware\Logs\mbam-log-yyyy-mm-dd
-- Vista, Windows 7/8: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs\mbam-log-yyyy-mm-dd

 

 

Please Copy and Paste new logs from Malwarebytes Anti-Malware, as well as RKill logs.

 

Also please run this program - :

  • Download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
     * Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button (only once)
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button only once for accuracy.
  • A report (AdwCleaner[R0].txt) will open in Notepad for your review.
  • Check the listed removals and see if you are OK with them.
  • If you have questions, post the Report log back here.

 Next

  • Click on the Clean button only once for accuracy
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK finally to allow AdwCleaner to Restart the computer and complete the removal process.
  • After rebooting, a log report (AdwCleaner[S0].txt) will open automatically.
    Copy and Paste the contents of that log in your next reply.

Note: With most Adware / Junkware / PUPs it is strongly recommended to deal with it like a legitimate program and uninstall from Programs and Features or Add/Remove Programs in the Control Panel. In many cases, using the uninstaller of the adware not only removes the adware more effectively, but it also restores any changed configuration. After uninstallation, then you can run specialized tools like AdwCleaner and JRT to fix any remaining entries they may find.

After you post the AdwCleaner logs, please re open the program and hit UNINSTALL to remove all items left in Quarantine.

 

 

Finally, Please download Temp File Cleaner by Old Timer
Usage Instructions:
1 .Download TFC from the download link above and save the file on your desktop.
2 .Close ALL running applications as TFC will terminate them before attempting to clean up the temporary files.
3 .Double-click on the TFC icon.
4 .When the program opens, click on the Start button.  TFC will terminate the Explorer process and all running applications and then begin the process of cleaning out all of your temp folders.
5 .When done, press OK > Exit, and reboot your computer and finish the cleanup
NOTE : No log is produced or expected.

 

Thank You -



#3 muzramp

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Posted 18 October 2014 - 11:10 AM

Is it finding the files in the same location everytime? Try manually deleting the files from the location.



#4 dc3

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Posted 18 October 2014 - 01:01 PM

After running Malwarebytes restart the computer to ensure the completion of the removal.  Do this whether you receive the message to restart or not.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 noknojon

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Posted 18 October 2014 - 11:14 PM

If you are still with us, and find that you still have a similar problem, visit this Malwartbytes page first.

https://forums.malwarebytes.org/index.php?/topic/146017-mbam-clean-removal-process-2x/#entry815211

 

Uninstall your current copy of the program and reinstall a fresh version with the directions provided above -






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