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Computer running slow


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#1 mommyamyboys

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Posted 16 October 2014 - 12:01 PM

For the past 2 days my computer has been running slow. I have ran Mal Ware, AVG and unhide. They keep saying its removed and they keep coming right back. Is there something else I can run to remove. I use google chrome.

Edited by Queen-Evie, 18 October 2014 - 08:44 AM.
moved from Windows 8 to Am I Infected


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#2 Comptech72

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Posted 16 October 2014 - 12:50 PM

Have you tried going through msconfig and uncheck what is not needed. make sure you only have 1 AV program on the computer. How much memory do you have, and what is running in the background?



#3 Queen-Evie

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Posted 16 October 2014 - 01:16 PM

I have ran Mal Ware, AVG and unhide. They keep saying its removed and they keep coming right back.


What do they say was removed that keeps coming back?

#4 dc3

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Posted 16 October 2014 - 01:20 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkbox:
 
• List Installed Programs
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 
 
In your post you stated that you ran Mal Ware, did you men Malwarebytes Antimalware?
 
If this is what you ran, and it wasn't the 2.0 version please use the instructions below.
 
Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

 

 

 
Please run TDSSKiller.
 
Please download TDSSKiller from here and save it to your Desktop.
 
1.  Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
 
tdss1_zps90132559.png
 
2.  Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
 
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
 
tdsskillermultiple_zps472c18eb.png
 
3.  Click Start Scan and allow the scan process to run.
 
tdss4_zps6792a13c.png
 
4.  If threats are detected select Skip or Cure (if available) for all of them unless otherwise instructed.
 
***Do NOT select Delete!
 
Click on Continue.
 
tdss5_zps98fc5887.png
 
5.  Click on Reboot computer.
 
Please copy the TDSSKiller.[Version]_[Date]_[Time]_log.txt file found in your root directory (typically c:\) and paste it into your next reply.

 

Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to have the time to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

  • Click on this link to open ESET OnlineScan in a new window.
  • The ESET Online Scanner page will open, click on Yes, I agree to the trems of use, then click on Start, the scan will now begine.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 mommyamyboys

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Posted 16 October 2014 - 02:43 PM

http://speccy.piriform.com/results/omHCKoNO8EAdcDCrhA8LlhK

 

 

here is the minitoolbox findings

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Amy (administrator) on 16-10-2014 at 15:41:50
Running from "C:\Users\Amy\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
 
=========================== Installed Programs ============================
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.7 - Atheros Communications Inc.)
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4765 - AVG Technologies)
AVG 2014 (Version: 14.0.4040 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4765 - AVG Technologies) Hidden
AVG SafeGuard toolbar (HKLM-x32\...\AVG SafeGuard toolbar) (Version: 18.0.5.292 - AVG Technologies)
Baldur's Gate (HKLM-x32\...\Baldur's Gate) (Version:  - )
Baldur's Gate II: Enhanced Edition (HKLM-x32\...\QmFsZHVyc0dhdGVJSUVuaGFuY2VkRWRpdGlvbg==_is1) (Version: 1 - )
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.2.34312 - BitTorrent Inc.)
CDisplayEx 1.10.18 (HKLM\...\CDisplayEx_is1) (Version:  - cdisplayex.com)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.0) (Version: 5.0.0.0 - Coupons.com Incorporated)
Dolby Advanced Audio v2 (HKLM-x32\...\{B9E70C7A-9F85-4A39-A4A3-BFA3C3BF7613}) (Version: 7.2.8000.16 - Dolby Laboratories Inc)
Energy Management (HKLM-x32\...\InstallShield_{D0956C11-0F60-43FE-99AD-524E833471BB}) (Version: 8.0.2.4 - Lenovo)
Energy Management (x32 Version: 8.0.2.4 - Lenovo) Hidden
Freedom Force (HKLM-x32\...\{75AD7D33-EF26-4609-9D8D-CBF7F9AC5E08}) (Version:  - )
Freedom Force® vs The 3rd Reich (HKLM-x32\...\InstallShield_{97573806-3C00-4CE0-9D31-3925DD845DCE}) (Version: 1.00.0000 - Irrational Games)
Freedom Force® vs The 3rd Reich (x32 Version: 1.00.0000 - Irrational Games) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.104 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
HP Deskjet 1000 J110 series Basic Device Software (HKLM\...\{A3E89C5B-BB3A-433A-A878-D1310BB13EAD}) (Version: 28.0.1313.0 - Hewlett-Packard Co.)
HP Deskjet 1000 J110 series Help (HKLM-x32\...\{DDDFCC77-7F9C-45E9-B38E-721BA599BA0C}) (Version: 140.0.65.65 - Hewlett Packard)
HP Deskjet 1000 J110 series Product Improvement Study (HKLM\...\{EEC82191-E879-4906-9D6B-D9665CF030CD}) (Version: 28.0.1313.0 - Hewlett-Packard Co.)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
Image Converter (HKLM-x32\...\Image Converter Image Converter) (Version: 1.0.0 - Image Converter)
Image Editor Packages (HKCU\...\Image Editor Packages) (Version:  - )
Intel AppUp(SM) center (HKLM-x32\...\Intel AppUp(SM) center 33057) (Version: 3.6.1.33057.10 - Intel)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3347 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.5.4.1001 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.24.388.1 - Intel Corporation) Hidden
Java 7 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.510 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Lenovo EasyCamera (HKLM-x32\...\{ADE16A9D-FBDC-4ecc-B6BD-9C31E51D0333}) (Version: 1.12.824.1 - Vimicro)
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 8.0.0.0828 - CyberLink Corp.)
Lenovo OneKey Recovery (Version: 8.0.0.0828 - CyberLink Corp.) Hidden
Lenovo Photos (HKLM-x32\...\Lenovo Photos) (Version: 4.8.5 - CEWE COLOR AG u Co. OHG)
Lenovo PowerDVD10 (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.4331.52 - CyberLink Corp.)
Lenovo PowerDVD10 (x32 Version: 10.0.4331.52 - CyberLink Corp.) Hidden
Lenovo YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.1.3127 - CyberLink Corp.)
Lenovo YouCam (x32 Version: 4.1.3127 - CyberLink Corp.) Hidden
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Microsoft Office (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.6120.5004 - Microsoft Corporation)
Microsoft Office 2010 Service Pack 1 (SP1) (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{047B0968-E622-4FAA-9B4B-121FA109EDDE}) (Version:  - Microsoft)
Microsoft Office 2010 Service Pack 1 (SP1) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.6029.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 4.0.50401.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{6AFCA4E1-9B78-3640-8F72-A7BF33448200}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 32.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 32.0.3 (x86 en-US)) (Version: 32.0.3 - Mozilla)
Nitro Pro 8 (HKLM\...\{FEB91DE4-3B51-4CB2-9CC4-E14577A85976}) (Version: 8.0.7.3 - Nitro)
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
Pokémon Trading Card Game Online (HKLM-x32\...\{D81F39D4-FDA9-4356-92B1-16081D8BF71A}) (Version: 1.0.0 - The Pokémon Company International)
Qualcomm Atheros Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Qualcomm Atheros)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.8400.39030 - Realtek Semiconductor Corp.)
Roll (HKLM-x32\...\RollerCoaster Tycoon Setup) (Version:  - )
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 6.6 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.6.106 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Super Powers Mod (HKCU\...\Super Powers Mod) (Version:  - )
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 16.2.10.13 - Synaptics Incorporated)
UserGuide (HKLM-x32\...\InstallShield_{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 1.0.0.9 - Lenovo)
UserGuide (x32 Version: 1.0.0.9 - Lenovo) Hidden
VAFPlayer (HKLM-x32\...\{EBE677C0-CBCB-4EBF-8098-E27E1B5271CF}) (Version: 1.6.8 - Tuguu SL)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Driver Package - Lenovo (ACPIVPC) System  (06/15/2012 8.1.0.1) (HKLM\...\71BC3FD63F450BA0A957AAECBDB4A000C4F2BE42) (Version: 06/15/2012 8.1.0.1 - Lenovo)
Windows Driver Package - Lenovo (WUDFRd) LenovoVhid  (06/19/2012 10.13.29.733) (HKLM\...\8A223E56FB1ED4F697B54E5BF96F1EB63B512684) (Version: 06/19/2012 10.13.29.733 - Lenovo)
WinRAR archiver (HKLM-x32\...\WinRAR archiver) (Version:  - )
 
**** End of log ****
 


#6 dc3

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Posted 16 October 2014 - 03:08 PM

Your notebook is running hot, the CPU is at 71 degree C, the maximum temperature is 85C.

 

You should purchase a can of any of the duster products and blow out the computer from the exhaust vent/s.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 mommyamyboys

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Posted 16 October 2014 - 06:40 PM

Been trying to post the malware results and keep getting error not authorized.



#8 dc3

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Posted 17 October 2014 - 09:03 AM

Did you follow the instructions in step 11.?

 

Did you copy the text and then try to paste it in your topic?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 mommyamyboys

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Posted 18 October 2014 - 06:40 AM

C:\Program Files (x86)\Mozilla Firefox\browser\nsprotector.js Win32/Conduit.SearchProtect.A potentially unwanted application deleted - quarantined
C:\Users\Amy\AppData\Local\Microsoft\Windows\INetCache\IE\ESXWNDZO\sp-downloader[1].exe Win32/Toolbar.Conduit.R potentially unwanted application deleted - quarantined
C:\Users\Amy\AppData\Local\Temp\13f8\AppData\Local\Microsoft\Windows\INetCache\IE\H9V6PWTZ\thisistheindex[1].htm JS/Exploit.Agent.NHN trojan cleaned by deleting - quarantined
C:\Users\Amy\AppData\Local\Temp\2284\AppData\Local\Microsoft\Windows\INetCache\IE\H9V6PWTZ\FLVPlayer-IE[1].exe NSIS/TrojanDownloader.Adload.W trojan cleaned by deleting - quarantined
C:\Users\Amy\AppData\Local\Temp\ee0\AppData\Local\Microsoft\Windows\INetCache\IE\H9V6PWTZ\installer_adobe_flash_player_English[1].exe a variant of Win32/DownloadAdmin.H potentially unwanted application deleted - quarantined
C:\Users\Amy\AppData\Local\Temp\is357113909\39140742_stp\PCFixSpeedSetup.exe a variant of Win32/24x7Help.B potentially unwanted application deleted - quarantined
C:\Users\Amy\AppData\Local\Temp\nsm99AB.tmp\WMDetect.dll Win32/Packed.VMDetector.F potentially unwanted application deleted - quarantined
C:\Users\Amy\Downloads\Baldur's.Gate.Enhanced.Edition.v1.0.2014.multi9.update-THETA.rar a variant of Win32/HackTool.Crack.B potentially unsafe application deleted - quarantined
C:\Users\Amy\Downloads\spsetup126.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined


#10 dc3

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Posted 18 October 2014 - 08:48 AM

Please post the results of the other scans.

 

Have you blown out the CPU heat sink and fan?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 mommyamyboys

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Posted 18 October 2014 - 03:59 PM

It will not let me post the malware scan. I copy and paste and I get an error, saying I don't have permission.



#12 mommyamyboys

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Posted 18 October 2014 - 04:01 PM

I use google chrome and all of the items say firefox.



#13 dc3

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Posted 19 October 2014 - 02:56 PM

Is this a text file you are copying, or photo?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 mommyamyboys

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Posted 24 October 2014 - 07:47 AM

It was sent as a text file.



#15 dc3

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Posted 24 October 2014 - 09:03 AM

Please post the exact message you received.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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