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Trovi


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1 reply to this topic

#1 yessica007

yessica007

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  • 3 posts
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  • Local time:11:58 PM

Posted 16 October 2014 - 09:08 AM

I used the self help post and ran all the programs. Which it appears to a removed everything. Everything is fine with IE, but chrome on the other hand. When I first open it the trovi home page pops up but if I open a new tab it goes to google. I've double and tripled checked everything in the settings and can't figure out what I'm doing wrong or what I've missed. Thanks for any of your help in advance.

 

I'm running on windows 8.1

I'm using a dell laptop

 

 

The ESET came up clean too.

 

# AdwCleaner v4.000 - Report created 15/10/2014 at 22:14:08
# DB v2014-10-15.7
# Updated 12/10/2014 by Xplode
# Operating System : Windows 8.1  (64 bits)
# Username : JessicaLaptop - MYLAPTOP
# Running from : C:\Users\Jessica\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\Users\Jessica\AppData\Local\PackageAware
 
***** [ Scheduled Tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Value Deleted : HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List [C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe]
Value Deleted : HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List [C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe]
Value Deleted : HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List [C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdate.exe]
Value Deleted : HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List [C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe]
Key Deleted : HKCU\Software\IM
Key Deleted : HKCU\Software\ImInstaller
Key Deleted : HKLM\SOFTWARE\ImInstaller
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17278
 
 
-\\ Google Chrome v37.0.2062.124
 
 
*************************
 
AdwCleaner[R0].txt - [1785 octets] - [15/10/2014 21:58:52]
AdwCleaner[S0].txt - [1634 octets] - [15/10/2014 22:14:08]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1694 octets] ##########
 
 
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.3 (10.14.2014:1)
OS: Windows 8.1 x64
Ran by JessicaLaptop on Wed 10/15/2014 at 23:06:11.53
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 10/15/2014 at 23:08:29.93
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
MiniToolBox by Farbar  Version: 21-07-2014
Ran by JessicaLaptop (administrator) on 15-10-2014 at 21:52:10
Running from "C:\Users\Jessica\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com
 
There are 15472 more lines starting with "127.0.0.1"
 
========================= IP Configuration: ================================
 
Dell Wireless 1704 802.11b/g/n (2.4GHz) = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : mylaptop
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home.network
 
Wireless LAN adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : FA-2F-A8-CD-E1-3F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : F8-2F-A8-CD-E1-40
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : home.network
   Description . . . . . . . . . . . : Dell Wireless 1704 802.11b/g/n (2.4GHz)
   Physical Address. . . . . . . . . : F8-2F-A8-CD-E1-3F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f469:a659:f32d:a161%4(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.0.0.10(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, October 10, 2014 4:01:59 PM
   Lease Expires . . . . . . . . . . : Wednesday, October 22, 2014 9:07:58 PM
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 335032232
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-2E-40-F8-74-86-7A-5F-B0-87
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 74-86-7A-5F-B0-87
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.home.network:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home.network
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 2:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:3436:150a:9d03:22b5(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::3436:150a:9d03:22b5%14(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 234881024
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-2E-40-F8-74-86-7A-5F-B0-87
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  cdns01.comcast.net
Address:  75.75.75.75
 
Name:    google.com.home.network
Address:  127.0.53.53
 
 
Pinging google.com [64.233.176.138] with 32 bytes of data:
Reply from 64.233.176.138: bytes=32 time=17ms TTL=44
Reply from 64.233.176.138: bytes=32 time=19ms TTL=44
 
Ping statistics for 64.233.176.138:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 19ms, Average = 18ms
Server:  cdns01.comcast.net
Address:  75.75.75.75
 
Name:    yahoo.com.home.network
Address:  127.0.53.53
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=80ms TTL=49
Reply from 206.190.36.45: bytes=32 time=83ms TTL=49
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 80ms, Maximum = 83ms, Average = 81ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...fa 2f a8 cd e1 3f ......Microsoft Wi-Fi Direct Virtual Adapter
  6...f8 2f a8 cd e1 40 ......Bluetooth Device (Personal Area Network)
  4...f8 2f a8 cd e1 3f ......Dell Wireless 1704 802.11b/g/n (2.4GHz)
  3...74 86 7a 5f b0 87 ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
  7...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1        10.0.0.10     25
         10.0.0.0    255.255.255.0         On-link         10.0.0.10    281
        10.0.0.10  255.255.255.255         On-link         10.0.0.10    281
       10.0.0.255  255.255.255.255         On-link         10.0.0.10    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         10.0.0.10    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link         10.0.0.10    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 14    306 ::/0                     On-link
  1    306 ::1/128                  On-link
 14    306 2001::/32                On-link
 14    306 2001:0:9d38:6abd:3436:150a:9d03:22b5/128
                                    On-link
  4    281 fe80::/64                On-link
 14    306 fe80::/64                On-link
 14    306 fe80::3436:150a:9d03:22b5/128
                                    On-link
  4    281 fe80::f469:a659:f32d:a161/128
                                    On-link
  1    306 ff00::/8                 On-link
  4    281 ff00::/8                 On-link
 14    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [53760] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [51200] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [84480] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30208] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
 
System errors:
=============
 
Microsoft Office Sessions:
=========================
 
 
=========================== Installed Programs ============================
Add or Remove Adobe Creative Suite 3 Master Collection (HKLM-x32\...\Adobe_915239ded2552e78978d0dbab7657a5) (Version: 1.0 - Adobe Systems Incorporated)
Adobe Acrobat 8 Professional (x32 Version: 8.1.0 - Adobe Systems) Hidden
Adobe After Effects CS3 Presets (x32 Version: 8 - Adobe Systems Incorporated) Hidden
Adobe Anchor Service CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Asset Services CS3 (x32 Version: 3 - Adobe Systems Incorporated) Hidden
Adobe Bridge CS3 (x32 Version: 2 - Adobe Systems Incorporated) Hidden
Adobe Bridge Start Meeting (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe BridgeTalk Plugin CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Camera Raw 4.0 (x32 Version: 4.0 - Adobe Systems Incorporated) Hidden
Adobe CMaps (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color - Photoshop Specific (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color Common Settings (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color EU Extra Settings (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color JA Extra Settings (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color NA Recommended Settings (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Creative Suite 3 Master Collection (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Default Language CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Device Central CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe ExtendScript Toolkit 2 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Extension Manager CS3 (x32 Version: 1.8 - Adobe Systems Incorporated) Hidden
Adobe Fireworks CS3 (x32 Version: 9.0 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 9 ActiveX (HKLM-x32\...\{BC4F8E84-5E29-49EC-B4E7-E6F9CB50986C}) (Version: 9.0.45.0 - Adobe Systems, Inc.)
Adobe Flash Player 9 Plugin (HKLM-x32\...\{88D422DB-E9C7-4E16-9D80-2999F4FD6AD9}) (Version: 9.0.45.0 - Adobe Systems, Inc.)
Adobe Fonts All (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Help Viewer CS3 (x32 Version: 1 - Adobe Systems Incorporated) Hidden
Adobe Illustrator CS3 (x32 Version: 13.0 - Adobe Systems Incorporated) Hidden
Adobe InDesign CS3 Icon Handler (x32 Version: 5.0 - Adobe Systems Incorporated) Hidden
Adobe Linguistics CS3 (x32 Version: 3.0.0 - Adobe Systems Incorporated) Hidden
Adobe MotionPicture Color Files (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe PDF Library Files (x32 Version: 8.0 - Adobe Systems Incorporated) Hidden
Adobe Setup (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe SING CS3 (x32 Version: 0.1 - Adobe Systems Incorporated) Hidden
Adobe Stock Photos CS3 (x32 Version: 1.5 - Adobe Systems Incorporated) Hidden
Adobe Type Support (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Update Manager CS3 (x32 Version: 5.1.0 - Adobe Systems Incorporated) Hidden
Adobe Version Cue CS3 Client (x32 Version: 3 - Adobe Systems Incorporated) Hidden
Adobe Video Profiles (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe WAS CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe WinSoft Linguistics Plugin (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe XMP DVA Panels CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe XMP Panels CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
AHV content for Acrobat and Flash (x32 Version: 1 - Adobe Systems Incorporated) Hidden
Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CyberLink LabelPrint 2.5 (x32 Version: 2.5.5415 - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (x32 Version: 10.0.1.2417 - CyberLink Corp.) Hidden
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.0.2126 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (x32 Version: 10.0.1.2413 - CyberLink Corp.) Hidden
CyberLink PowerDVD 10 (x32 Version: 10.0.4828.52 - CyberLink Corp.) Hidden
Dell Backup and Recovery - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.6.2.4 - Dell Inc.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.6.2.4 - Dell Inc.)
Dell System Detect (HKCU\...\9204f5692a8faf3b) (Version: 5.9.0.5 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 17.0.8.1 - Synaptics Incorporated)
DSC/AA Factory Installer (Version: 3.4.6299.48 - PC-Doctor, Inc.) Hidden
DW WLAN Card Utility (HKLM\...\DW WLAN Card Utility) (Version: 6.30.59.74 - Dell Inc.)
Edraw Max 7.7 (HKLM-x32\...\Edraw Max_is1) (Version:  - EdrawSoft)
Elemental: War of Magic (HKLM-x32\...\Elemental: War of Magic) (Version: 1.00 - Stardock Entertainment, Inc.)
Elemental: War of Magic (x32 Version: 1.00 - Stardock Entertainment, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 37.0.2062.124 - Google Inc.)
Google Drive (HKLM-x32\...\{C6640705-7479-4EE5-BC86-879F05F65E74}) (Version: 1.17.7290.4094 - Google, Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
HP Deskjet 2510 series Basic Device Software (HKLM\...\{293CC68A-32BA-4BA4-84BD-0DCF6583566F}) (Version: 28.0.1313.0 - Hewlett-Packard Co.)
HP Deskjet 2510 series Help (HKLM-x32\...\{234DADAD-3C3C-4FB1-90A4-0AF015D56E18}) (Version: 27.0.0 - Hewlett Packard)
HP Deskjet 2510 series Product Improvement Study (HKLM\...\{4B3264AA-951A-4A6B-B837-125224261F12}) (Version: 28.0.1313.0 - Hewlett-Packard Co.)
HP Deskjet 2510 series Setup Guide (HKLM-x32\...\{216C7F38-4BBC-4E9A-8392-C9FA21B54386}) (Version: 27.0.0 - Hewlett Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Support Solutions Framework (HKLM-x32\...\{348A1F5B-07B3-4436-9A47-FFE44EFE856E}) (Version: 11.51.0004 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
Impulse (HKLM-x32\...\Impulse) (Version: 1.0 - Stardock)
Impulse (x32 Version: 1.0 - Stardock Corporation) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3621 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.7.0.1013 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.24.388.1 - Intel Corporation) Hidden
iTunes (HKLM\...\{77DE5105-D05E-448C-96CB-7FA381903753}) (Version: 11.3.1.2 - Apple Inc.)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.1171.0714 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
OpenOffice 4.1.0 (HKLM-x32\...\{C87EF11D-36E9-479D-9898-7541EA1E8A6A}) (Version: 4.10.9764 - Apache Software Foundation)
PDF Settings (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.15.018 - Dell Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6959 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.8400.39030 - Realtek Semiconductor Corp.)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
SketchUp 2014 (HKLM-x32\...\{F246092E-FA0B-47C8-9D3E-CF8C210293C8}) (Version: 14.1.1282 - Trimble Navigation Limited)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
Sweet Home 3D version 4.4 (HKLM\...\Sweet Home 3D_is1) (Version:  - eTeks)
WIDCOMM Bluetooth Software (HKLM\...\{C6D9ED03-6FCF-4410-9CB7-45CA285F9E11}) (Version: 12.0.0.6400 - Broadcom Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 52%
Total physical RAM: 6025.27 MB
Available physical RAM: 2880.66 MB
Total Pagefile: 10060.31 MB
Available Pagefile: 5773.13 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.61 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:452.21 GB) (Free:388.78 GB) NTFS
2 Drive d: (Elemental) (CDROM) (Total:1.82 GB) (Free:0 GB) UDF
 
========================= Users: ========================================
 
User accounts for \\MYLAPTOP
 
Administrator            awesomemommie            Guest                    
JessicaLaptop            
 
 
**** End of log ****
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 



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#2 boopme

boopme

    To Insanity and Beyond


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Posted 16 October 2014 - 10:16 AM

Hello yessica... Lets try these first.. If no joy we can repost.

I moved this to the Am I Infected forum because here you need to post a DDS log for help.


Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .
    .
    .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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