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Problem with display on Dell studio 17


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#1 thames1000

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Posted 16 October 2014 - 07:50 AM

Hello,

New to the forum but will do my best to make my question clear. I have an old studio 1737 that i gave as a gift to a member of my family. They brought it back to me a week latter with a very strange display issue. I have have some photos to show but they are too large to put on this post these photos show the kind of display issues but the state of the display also changes as the mouse pointer moves around the screen.

 

When the laptop is started in safe mode the display is quiet a bit clearer but still not usable. There are the odd occasion when the display is clear but it doesn't last for long.

 

So far I have reinstalled windows multiple times and the problem still persists. I have also attempted to run the display to a monitor using the vga out on the side and also running it to a tv with the HDMI port.

I'M now out of ideas, has anyone seen anything like this before and can it be repaired?

Can anybody tell me how to post attach or display these photos on this forum. I have put one of the images under this link

http://tinypic.com/r/2mw70a0/8

 

 

Thanks for any help.



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#2 DavisMcCarn

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Posted 16 October 2014 - 12:13 PM

On the bottom is the SERVICE TAG number. If you post it, I'll be able to see what you've got and know the likely culprit.
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#3 thames1000

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Posted 17 October 2014 - 08:02 AM

Im not sure it still has the service tag one the lap top. would it be on the original invoice.?

The numbers one the back of the laptop are as follows.DP/N 0P786H  AND CN-0P786H-48643-94N-1304-A00

 

AND 00146-552-459-687 on the windows vista sticket behind the battery.

 

Do either of those help?



#4 Ivy74

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Posted 17 October 2014 - 08:53 AM

0P786H  this isn't coming up with anything. When I drop the zero I get an ancient Optiplex GX1 desktop

 

The service tag would be on the box it came in (assuming it came originally from Dell). Also unless it's faded it's usually on the bottom of the laptop next to the "Express Service Code". The Service Tag is a combination of letters and numbers. On newer systems I think I found them under the battery slot. 

 

If anything, take a pic of it and post it on the forum.

 

As far as the display issue. You said it was a laptop, so if this occurs on the laptop itself as well as external monitors I am leaning towards a hardware issue. If it's under warranty I can say with confidence they would replace the system board after they had you flash the bios and update the chipset and display drivers. But without the proper service tag can't really look that up. Also, Dell's by default come with a one year warranty but if you pay for it you can get it from 3 to 5 years. Also, if it's cost effective on rare occasions (depending on the age of the computer) I will have customer buy a warranty for their system. Wait a couple of days after it's implemented then place a service call with Dell to get the parts replaced. But that is on rare occasions for more times than not it's cheaper to replace the unit if it's a hardware issue especially when it's the systemboard on a laptop. 


Edited by Ivy74, 17 October 2014 - 08:57 AM.

***Note***

My job has blocked Europe by the firewall which means I can't access this site from the office anymore. So I will barely be here if at all. In case you cared.  :smash:


#5 thames1000

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Posted 17 October 2014 - 09:27 AM

i think i remember there used to be a sticker on the bottem but th only numbers there now are the ones i have aready given. I also have customer numbers from my original invoice however i dont have the box anymore. here is a bit of info from the invoice.

210-27049 Studio 1737 : Intel Core 2 Duo Processor P8600(2.40GHz,1066MHz,3MB) 
200-59450 N0673504 1 S
230-10178 Display : 17in Widescreen WXGA+ with Truelife- CCFL 1 S
214-10049 Palmrest : Standard 1 S
319-10048 Camera : Integrated 2.0 Mega Pixel Camera - CCFL 1 S
320-10287 LCD Back Cover : Jet Black Colour Matte Finish 1 S
340-15785 Ship Accessory : English Docs 1 S
340-15810 Resource DVD : Studio 1737 Diagnostics and Drivers 1 S
340-15380 Ship Accessories Euro Studio 1735 1 S
370-13694 Memory : 4096MB (2x2048) 800MHz DDR2 Dual Channel 1 S
400-14158 Hard Drive 320GB SATA (5400rpm) 1 S
429-13240 Optical Drive : 8X DVD+/-RW Drive including software 1 S
450-12232 Power Supply : Inspiron 90W AC Adapter 1 S
450-12188 Power Cord : UK 1M 1 S
451-10566 Battery : Primary 6 cell 56W/HR LI-ION 1 S
460-10282 Carry Case : Not Included 1 S
490-10913 Graphics : 256 MB ATI Mobility RADEON HD 3650 1 S
555-11607 Wireless : Europe Dell Bluetooth 370 Card 1 S
555-11577 Wireless : Intel Wireless Card Label - Core 2 Duo 1 S
555-11604 Wireless : Intel WiFi Link 5100 (802.11 a/b/g/n 1X2) 1/2 MiniCard European
 
any of this any help?


#6 Ivy74

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Posted 17 October 2014 - 09:29 AM

Maybe but I have one idea that might help. When a server/laptop/workstation and I need to know the service tag and I am not at the machine (working remotely) I install a free program called Belarc Advisor (Google it) and that gives me the service tag. I am NOT certain if the OS has to be factory installed but it's worth a shot. 


***Note***

My job has blocked Europe by the firewall which means I can't access this site from the office anymore. So I will barely be here if at all. In case you cared.  :smash:


#7 thames1000

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Posted 17 October 2014 - 09:47 AM

that software worked well. 6YHRC4J.

 

thanks



#8 Ivy74

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Posted 17 October 2014 - 09:59 AM

that software worked well. 6YHRC4J.

 

thanks

 

Studio 1737 (Late 2008)

Service Tag: 6YHRC4J Express Service Code: 15146372899

 

Been out of warranty as of June 24th 2010

 

Only option is update the BIOS, drivers, etc. 

 

http://www.dell.com/support/home/us/en/19/product-support/servicetag/6YHRC4J/drivers?s=BSD

 

Good luck.


***Note***

My job has blocked Europe by the firewall which means I can't access this site from the office anymore. So I will barely be here if at all. In case you cared.  :smash:


#9 DavisMcCarn

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Posted 17 October 2014 - 12:58 PM

Your laptop has an ATI Mobility Radeon HD video and I hate to say it; but, it has fried, most probably due to inadequate cooling.  You're going to need a new systemboard to fix it:  http://www.ebay.com/itm/Dell-Studio-1737-Intel-F238N-Laptop-Motherboard-/371140733542?pt=Motherboards&hash=item5669b62a66

 

Be a little careful, you need to have the discrete ATI video which is visible above the H in HDD2.  If you don't, you'll also need a new heatsink/fan assembly.


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#10 Ivy74

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Posted 17 October 2014 - 01:03 PM

Your laptop has an ATI Mobility Radeon HD video and I hate to say it; but, it has fried, most probably due to inadequate cooling.  You're going to need a new systemboard to fix it:  http://www.ebay.com/itm/Dell-Studio-1737-Intel-F238N-Laptop-Motherboard-/371140733542?pt=Motherboards&hash=item5669b62a66

 

Be a little careful, you need to have the discrete ATI video which is visible above the H in HDD2.  If you don't, you'll also need a new heatsink/fan assembly.

Seems like a gamble. I wonder if sales are final or they will warranty it for x-amount of days.

 

I didn't like these lines:

Item condition:
Used
 

This item has been carefully removed from a pre-owned laptop by our microelectronic A+ certified 


***Note***

My job has blocked Europe by the firewall which means I can't access this site from the office anymore. So I will barely be here if at all. In case you cared.  :smash:


#11 DavisMcCarn

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Posted 17 October 2014 - 02:10 PM

I've bought from them before and they have a 60 day return policy. Did you look; it was right where they said it was?

More importantly, I've seen exactly the same video corruption issue many times and it is, most probably, a failure of the video memory causing it or he'd have other issues, too.
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#12 Ivy74

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Posted 17 October 2014 - 02:21 PM

I've bought from them before and they have a 60 day return policy. Did you look; it was right where they said it was?

More importantly, I've seen exactly the same video corruption issue many times and it is, most probably, a failure of the video memory causing it or he'd have other issues, too.

I have a bad habit of missing the obvious sometimes. Been like that all my life but I get around it. 


***Note***

My job has blocked Europe by the firewall which means I can't access this site from the office anymore. So I will barely be here if at all. In case you cared.  :smash:


#13 thames1000

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Posted 20 October 2014 - 09:28 AM

thanks for the help.



#14 Bugbatter

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Posted 20 October 2014 - 10:46 AM

Hi all,

Posting your service tag or computer ID # in an online forum is like posting your social security number. It is the OEM's link to your personal/private/account information.  For privacy reasons, it might be good for you to edit your post to remove it.


Microsoft MVP - Consumer Security 2006-2016

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#15 DavisMcCarn

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Posted 20 October 2014 - 11:02 AM

A Dell service tag does not allow access any owner information; but, rather the specifics of the machine including the ship date, the bill of materials (which is where I found that he had the discrete ATI video subsystem), and access to the downloads which often include the service manual.


Computer dinosaur, servicing PC's since 1976




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