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Frequent Win Critical Stop sound; mouse not working; AdChoice

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#1 Pixielala


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Posted 15 October 2014 - 10:49 PM

So...the beeping started last night after I used a piece of dodgy software--lesson learned. The beeping was happening pretty frequently, and using event viewer and process monitor, I was able to find out what that noise was, but not necessarily exactly what was causing it, since there's no visible error message at all. 
Then my mouse stopped working. The trackpad works just fine, but no mouse at all. The mouse is fine and works on the other laptop. I now also have AdChoice ads all over any page in Chrome, despite AdBlock--which is what first tipped me off to something weird, since I never see ads. 
I've run all the run of the mill anti-virus and removal tools, SearchScope was found and removed, but probably not entirely. Then I recovered to a backup several days old to no avail--still no mouse, the beeping is still there, and the ads are still there.


Event logs said 7001 and 7036 errors were happening. So a Service Control Manager issue? I have no clue what that is.  
Here's the basic system info, all the logs I generated are attached:
                Operating System        Microsoft Windows 7 Home Premium 
                Central Processor        Intel® Core™ i5-2430M CPU @ 2.40GHz
                Video Adapter        Intel® HD Graphics 3000
                Video Memory        0 Byte
                Screen Resolution        1366 x 768
                Total Memory        7.95 GB
                Free Memory        3.58 GB
                Total Hard disk        698.43 GB
                Free Hard disk        430.79 GB
                Mouse        Synaptics PS/2 Port TouchPad
                Keyboard        Standard PS/2 Keyboard
Computer System        
                Computer Name        XENO
                Organization        N/A
Operating System        
                OS Name        Microsoft Windows 7 Home Premium 
                OS Version        6.1.7601
                Service Pack        1.0
                Product ID        00359-OEM-8992687-00010
                System Up Time        10/15/2014 1:56:46 PM
                Internet Explorer Version        9.0.8112.16421
                Microsoft DirectX Version        DirectX 11
                OpenGL Version        6.1.7600.16385 (win7_rtm.090713-1255)
                Maximum Size        2048 MB
                Current Size        185 MB
                Status        OK
Central Processor        
                CPU Name        Intel® Core™ i5-2430M CPU @ 2.40GHz
                Code Name        N/A
                Manufacturer        GenuineIntel
                Current Clock Speed        2401 Mhz
                Max Clock Speed        2401 Mhz
                Voltage        0V
                External Clock        1333 Mhz
                Serial Number        BFEBFBFF000206A7
                CPU ID        Intel64 Family 6 Model 42 Stepping 7
                Socket Designation        CPU1
                L1 Cache        32 KB
                L1 Cache        32 KB
                L2 Cache        256 KB
                L3 Cache        3072 KB
If any more technical info is needed, no problem. And if it's easier if the logs are pasted in, instead of attached--no problem.


Thanks for your time and help!

Attached Files

Edited by hamluis, 16 October 2014 - 10:18 AM.

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#2 hamluis



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Posted 16 October 2014 - 10:20 AM

I removed your FRST log (secondary log) and moved topic to the Am I Infected forum.  FRST removed because it is not used/allowed in AII forum.



#3 Pixielala

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Posted 16 October 2014 - 11:14 PM

Okidoki! Thanks!

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