Posted 15 October 2014 - 04:37 PM
You posted your topic and log in the correct area.
While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help members with malware issues. Although our Malware Response Team work on hundreds of requests each day, they are all volunteers who contribute to helping members as time permits. No one is paid by Bleeping Computer for their assistance to our members.
New and more devious malware infections are released almost daily. It then takes time for our Team to investigate, analyze and test removal techniques before we can help members like yourself. Doing that means that we sacrifice speed of response for a quality response that will help remove the malware more effectively.
Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Not all staff members have access to or are familiar with every type of operating system version...some may only have Windows XP as they cannot afford to upgrade while others may only have Vista or Windows 7.
Although we try to take logs in order (starting with the oldest) but it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?
Your topic may look lost in the queue of many pages where others have posted for help since you did, but it will not be overlooked. The forum is set up so team members can view all the unanswered topics by clicking a special link only they can see.
Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible. We have mechanisms in place to prevent logs from being overlooked, so do not worry that you have been forgotten.
If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.
Thank you for understanding.
The BC Staff
.Windows Insider MVP 2017-2018Microsoft MVP Reconnect 2016Microsoft MVP Consumer Security 2007-2015 Member of UNITE, Unified Network of Instructors and Trusted EliminatorsIf I have been helpful & you'd like to consider a donation, click