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Dell XPS 8300 BSOD 0x0124 Stop error


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#1 Spent5

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Posted 15 October 2014 - 07:40 AM

I'm getting a 0x0124 'uncorrectable hardware error'

 

I have recently replaced the motherboard due to motherboard failure.

 

i have a crash dump from an instance in which i was able to boot the pc 

 

please if i have not included any information you need for diagnosis. 

please ask.

 

 

 

 



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#2 Spent5

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Posted 15 October 2014 - 07:43 AM

"well i was unable attach a dump file" .. so here it is.. hope it helps

 

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`03454000 PsLoadedModuleList = 0xfffff800`03697890
Debug session time: Sat Jan  1 00:00:27.520 2005 (UTC - 4:00)
System Uptime: 0 days 0:00:08.534
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006370028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000001117a, Low order 32-bits of the MCi_STATUS value.
 
Debugging Details:
------------------
 
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
 
BUGCHECK_STR:  0x124_GenuineIntel
 
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
 
PROCESS_NAME:  System
 
CURRENT_IRQL:  f
 
STACK_TEXT:  
fffff880`009f2a58 fffff800`0341da3b : 00000000`00000124 00000000`00000000 fffffa80`06370028 00000000`be200000 : nt!KeBugCheckEx
fffff880`009f2a60 fffff800`035e0463 : 00000000`00000001 fffffa80`06242c20 00000000`00000000 fffffa80`06242c70 : hal!HalBugCheckSystem+0x1e3
fffff880`009f2aa0 fffff800`0341d700 : 00000000`00000728 fffffa80`06242c20 fffff880`009f2e30 fffff880`009f2e00 : nt!WheaReportHwError+0x263
fffff880`009f2b00 fffff800`0341d052 : fffffa80`06242c20 fffff880`009f2e30 fffffa80`06242c20 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009f2c50 fffff800`0341cf0d : 00000000`00000004 00000000`00000001 fffff880`009f2eb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009f2c90 fffff800`03410e88 : fffff880`009ea180 fffff880`009ea180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`009f2cc0 fffff800`034c84ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009f2cf0 fffff800`034c8313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009f2e30 fffff800`034287d2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`02f1bb58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalProcessorIdle+0x2
 
 
STACK_COMMAND:  kb
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: GenuineIntel
 
IMAGE_NAME:  GenuineIntel
 
DEBUG_FLR_IMAGE_TIMESTAMP:  0
 
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN
 
BUCKET_ID:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN
 
Followup: MachineOwner


#3 hamluis

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Posted 15 October 2014 - 10:08 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 Spent5

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Posted 15 October 2014 - 01:58 PM

I'm sorry ,, I'm unable to boot to this pc.  so i would be unable to get that information.

 

just get a bsod stop code



#5 hamluis

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Posted 15 October 2014 - 02:24 PM

Please...read the guide provided and then run Memtest86+, as described.

 

Memtest86+ Guide-How To's - Overclockers Forums - http://www.overclockers.com/forums/showthread.php?t=409152

 

Memtest86+ - Advanced Memory Diagnostic Tool - http://www.memtest.org/#downiso

 

Louis



#6 Spent5

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Posted 16 October 2014 - 10:03 AM

ran memtest86+  total 7 hrs.. wasn't sure from the guide which test to do .. 

5 pass 

no errors.

 

no luck installing 7 either i get the same bsod error.. also I have tried different hard drives as well.



#7 Torvald

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Posted 16 October 2014 - 01:39 PM

You may have a hardware problem, per the following article:  http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html#post354696

 

Before going that route, though, have you tried booting into Windows safe mode?  If you can do that, it may simply be a driver issue that needs correcting.


Google is my friend. Make Google your friend too.


#8 Spent5

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Posted 23 October 2014 - 06:00 PM

sorry I have been away from this thread, waiting for a new motherboard 

 

I have received another motherboard, but I still have the same issue of 0x0124 

 

as before i get as far as the windows logo upon boot then the freeze and bsod, 

 

this is the same with trying a new install of windows, I have check and replaced the ram as well



#9 old rocker

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Posted 23 October 2014 - 07:08 PM

Hi

 

When you changed the board, did you set the system defaults in the BIOS?

 

If you have access to another computer, would you be willing to download Linux Mint Iso, burn it to DVD and try booting into Linux?

 

You won't be installing it, just running Linux from the DVD. That may give you a better clue of the hardware failure.

http://www.linuxmint.com/download.php

 

Best of luck and Please keep BC posted!



#10 Spent5

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Posted 23 October 2014 - 08:57 PM

ok I tried ubuntu.  cause i have happened to have the latest version of it..  but i get an error like this..

 

CPU 0: Machine Check Exception: 0000000000000004
Bank 2: f200200000000863
Kernel panic: CPU context corrupt

 

i get this 4 times for all 4 cores of my i5



#11 Spent5

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Posted 23 October 2014 - 09:09 PM

yes i did set to defaults when i first installed the motherboard



#12 Spent5

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Posted 23 October 2014 - 09:28 PM

ok I'm into ubuntu now



#13 old rocker

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Posted 24 October 2014 - 09:16 AM

Hi,

Since you've changed the motherboard and memory there may be a problem with the processor. (BTW: Is the new board shipping with A06 BIOS)?

 

I'm leaning toward an Overheating/Failing Processor. I'm sure you probably did this step when changing the board but if not... You can try cleaning the Processor and Heat Sink of the old thermal paste and applying new. Removing debris from the Heat Sink and Fan (don't freespin the fan if you use compressed air)! Also check the underside of the processor for dust/lint/debris between contact points. When you run the system take note of the speed of the Processor fan and if it speeds up as the system heats up. I know, I'm nitpickin'!

 

Take the troubleshooting a few steps further. I suggest stripping the system down to Power Supply, Motherboard, Processor, Heat Sink and Fan, Memory Video Optical Drive, Keyboard and Mouse.

Disconnect the Hard Drive(s), Front/Top USB & Audio and if your system has the Wireless Card Option Remove it, along with any other cards/unnecessary and externak devices.

 

In my prehistoric times at Dell the diagnostics shipped on CD media.

 

Also... there may be a diagnostics partition on your hard drive and pressing <F12> at boot will bring up the temporary boot menu displaying that option.

 

Dell includes diagnostics on their website but I'm not sure if you can get them to run from Linux. May be worth a shot. I don't know your service tag but here is the link to the XPS 8300 page.

http://www.dell.com/support/home/us/en/04/product-support/product/xps-8300/diagnose

You can customize it by entering your Service Tag Number or Express Service Code.

 

Try running  diagnostics for the devices you have connected, then One by One add a device back to the system and test.

 

Again... Best of luck and Please keep BC posted!



#14 Spent5

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Posted 24 October 2014 - 12:46 PM

yes it has A06

 

and have tried the diagnostics.. they all pass



#15 Spent5

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Posted 24 October 2014 - 01:43 PM

would it be possible and or adviseable to downgrade to a04 bios






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