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Infected with explorer.exe malware - DDS logs can't be made!


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4 replies to this topic

#1 Spirit0fDawn

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Posted 14 October 2014 - 03:14 PM

Hey, guys!
 
Name is Spirit0fDawn, and I'm new here. I see that a lot of people have had their problems with explorer.exe malware and had their PC cleaned because of you. I could use your help as well!
 
So, at startup, I can see in my Task Manager that serveral explorer.exe programs are running and more shows up. I looked up the problem and found that it is caused by a malware which hides itself as a common Windows program, but continues to duplicate itself and clock up the CPU. I tried to download Malwarebytes Anti-Malware and run it, but it didn't find any threats. My CPU gets clocked up so much that my explorer, the real one, needs to restart every hour and then. It has come to a point where I barely can't do anything on my PC without lagging.
 
I tried to run the DDS, but it only gave me an attach.txt file and not the dds.txt file.
 
What can I do now to save my PC? :(
 
Best regards, Spirit0fDawn

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 18-10-2011 16:15:09
System Uptime: 14-10-2014 14:50:17 (8 hours ago)
.
Motherboard: MICRO-STAR INTERNATIONAL CO.,LTD | | DAK790GX Platinum (MS-7550)
Processor: AMD Phenom™ 9650 Quad-Core Processor | CPU1 | 2300/200mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 466 GiB total, 0,997 GiB free.
D: is CDROM ()
E: is CDROM ()
F: is FIXED (FAT32) - 466 GiB total, 340,887 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e96c-e325-11ce-bfc1-08002be10318}
Description: HD Webcam C310
Device ID: USB\VID_046D&PID_081B&MI_02\6&23D12148&0&0002
Manufacturer: Logitech
Name: HD Webcam C310
PNP Device ID: USB\VID_046D&PID_081B&MI_02\6&23D12148&0&0002
Service: usbaudio
.
==== System Restore Points ===================
.
RP379: 13-10-2014 15:51:01 - Windows Update
.
==== Image File Execution Options =============
.
.
==== Installed Programs ======================
.
.
==== End Of File ===========================

Attached Files


Edited by Oh My!, 19 October 2014 - 01:47 PM.
Log posted


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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 19 October 2014 - 01:47 PM

Greetings Spirit0fDawn and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that. :thumbup2:

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
  • Now let's get started :thumbup2:
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. While I review our situation please run the below for me.

===================================================

Farbar Recovery Scan Tool (FRST)

--------------------
  • Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your desktop <<< Important
  • If you are unsure if you have 32 bit or 64 bit simply download and try one. If that doesn't run properly the other one should
  • Double click the icon
  • Click Yes to the disclaimer
  • Make sure the Addition.txt box is checked
  • Click Scan and allow the program to run
  • Click OK on the Scan complete screen, then OK on the Addition.txt pop up screen
  • 2 Notepad documents should now be open on your desktop.
  • Please copy and paste the contents of both in your reply
===================================================

System Summary Information

--------------------
  • Press the windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Type msinfo32 and press Enter
  • Left click on System Summary
  • Click File, Save, and name the file Summary
  • Zip and attach the file to your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • FRST results
  • Addition log
  • System Summary Information

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 Spirit0fDawn

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Posted 20 October 2014 - 03:30 AM

I'm sorry to inform you that my PC couldn't handle it anymore, so I formatted the harddisks and started from scratch. :/

This thread is therefore closed.



#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 20 October 2014 - 09:05 AM

Thanks and sorry about the delay. However, it is always good to have a fresh computer. :)

Thanks for letting me know.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#5 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 36,420 posts
  • ONLINE
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  • Gender:Male
  • Location:California
  • Local time:03:08 PM

Posted 29 March 2015 - 07:50 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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