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Posted 14 October 2014 - 10:15 AM
Posted 14 October 2014 - 10:16 AM
Any and all help would be much appreciated.
Edited by jonathan.richards, 14 October 2014 - 10:29 AM.
Posted 14 October 2014 - 10:42 AM
Yes i can get to their portal. But, I do not see anything pertaining to removal tools. Is there something specific I am looking for?
Edited by jonathan.richards, 14 October 2014 - 10:49 AM.
Posted 14 October 2014 - 10:54 AM
on the portal go to preferences and global settings.. then scroll down to the bottom. Their should be two sections about removing without password.. choose the one that you are doing
Posted 14 October 2014 - 11:01 AM
Can you please give me a link to the general location of where you are talking about. I tried to find what you suggested but I did not see anything remotely close to what you were describing, Thank you.
Posted 14 October 2014 - 11:11 AM
i cant give you a link because you have to sign in on your portal site. The preferences tap should be on the right side, and global settings is under that tab
Posted 14 October 2014 - 12:28 PM
Your Welcome, did it work out for you?
You can also edit that registry key offline outside of windows using the Kaspersky Rescue Disk Registry Editor if you have trouble disabling the service. It works greate if you have to edit the registry when Windows does not boot or something is preventing the registry from being edited.
Posted 14 October 2014 - 01:05 PM
It did work for me although there was not a service to disable, I was able to drill down into the Registry, using the path provided in the link you sent, and change the value of the entry just like it stated in the how to and it worked perfectly. Thank you again, you saved me a lot of time.
Posted 14 October 2014 - 04:23 PM
Posted 15 October 2014 - 08:19 AM
Awesome, wish there was a way to give you guys "thumbs up". I thank you all for the quick responses and knowledge you provided. I would have never been able to get it removed without your help. THANKS!
Posted 15 October 2014 - 01:33 PM
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