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Need help with Samsung Driver for ethernet modem


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#1 guit30

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Posted 14 October 2014 - 02:31 AM

Hi,

   I have not been able to use my hi speed hookup for a couple of days. I called Comcast and asked them if it could be a modem because the link light was not blinking. The guy said it was probably it was probably the driver for that, told me how to check and he was right, where the drivers were, the one for cable box was yellow. I have called Samsung 3 times to get me a driver, and nothing happening. Are any of those windows driver sites any good? I am going to try Samsung once more. One guy almost got it. Any advice would be appreciated.   

   Samsung windows 7 Laptop

Jim


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#2 Platypus

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Posted 14 October 2014 - 04:26 AM

Is the modem a Samsung? Comcast don't seem to list any, e.g:

 

http://customer.comcast.com/help-and-support/internet/downloading-usb-cable-modem-drivers/


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#3 guit30

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Posted 14 October 2014 - 04:58 AM

The driver is in my computer, the modem is an Arris, I have been calling Samsung Support.

Thanks

Jim


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#4 Platypus

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Posted 14 October 2014 - 05:17 AM

That's what I thought. Samsung aren't going to know anything about a Comcast modem. Is it one of the 3 Arris models listed on the Comcast support link?


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#5 guit30

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Posted 14 October 2014 - 09:18 PM

The problem is with a bad teredo tunneling adapter on my pc, driver won't repair

Jim


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