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I'm Getting a Dead-No-Icons White Desktop


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#1 jack2410

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Posted 13 October 2014 - 06:42 PM

This problem started a few days ago on my four year old Toshiba laptop. Windows 7 and Google Chrome. When I click on, for example, NYTimes.com icon on my desktop, an all white unresponsive desktop appears. I can only close it by right-clicking on the Times icon in the task bar.

 

Also, just now when accessing Bleeping Computer, the login page froze.

 

Does anyone know how to fix this?



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#2 hamluis

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Posted 14 October 2014 - 10:27 AM

Can you boot into safe mode?  Does same thing occur?

 

Louis



#3 jack2410

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Posted 14 October 2014 - 02:52 PM

I can not recreate the problem today. 

 

Thank you, Louis.



#4 hamluis

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Posted 14 October 2014 - 05:31 PM

I've had the same thing happen...I can't explain it but a reboot eliminated the problem :).

 

Louis



#5 jack2410

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Posted 14 October 2014 - 06:13 PM

The problem has not resolved itself as I'd hoped. I did notice some anomalies today. 1) When I click on Google Chrome on the desktop, I get blank white screen; but when I right-click on its icon in the task bar, the Google chrome window comes up; and from there I can access my email and websites. 2) I thought I would take the drastic step of uninstalling Google Chrome but my bleeping machine won't let me. When I double click on Google chrome in the Control Panel, I get the message "Close all chrome windows before uninstalling."  The machine thinks I have a Google chrome window open. I try to uninstall in Safe Mode too.



#6 hamluis

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Posted 15 October 2014 - 06:02 AM

Did you look in Task Manager...to see if any Chrome processes were running?  If so, close those and then try to uninstall Chrome.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#7 jack2410

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Posted 16 October 2014 - 05:59 PM

thank you, Louis. I am still here. Be back asap.



#8 jack2410

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Posted 18 October 2014 - 09:01 PM

I suspected a cleaning of the registry, which Bitdefender Tools will do, had caused the problem. Therefore, I contacted Bitdefender support. They told me that I had two other virus protectors running on my machine and advised me to remove them. I did and, so far, that seems to have solved the problem. Thank you for kind advice.



#9 hamluis

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Posted 19 October 2014 - 06:15 PM

:thumbsup2: , glad you solved it, happy computing :).

 

Louis






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