I was helping my friend with his laptop (Yes, yes, I know "my friend", but this is really the situation, ha. Just so you know I don't know the full history with the computer). It is a windows 7, 32 bit, service pack 1 HP 100 B all in one PC.
His computer was slow, very hard to use, internet usage and with programs. He has Norton antivirus that is still functioning, 160 odd days left in the subscription, but still seemed to have problems. I turned that off until the next restart and tried the hitman pro program.
I used the free 30 day trial of hitman pro to scan his computer. It found a TON of things, spyware, errors, etc. along with something called My OS Protect. I had hitman pro get rid of all the problems. When I went to log back in to his computer after restart, a pop up.....popped up.
On the top it said something along the lines "facebook update.exe - Bad Image". I later find whatever program has recently tried to run ends up in that title along with Bad Image.
The error in the main body of the pop up reads "C:windows\system32\MyOSProtect.dll is either not designed to run on windows or contains an error. Try installing the program again using the original installation media or contact your system admin or the software vender for support"
All other programs seem to work, and the internet browsers IE and fire fox programs open, to the home page, but won’t load any websites I try to visit, you type in say, www.msn.com and the site will almost try and load for a split second, then just stays on the home page, which is google for both browsers. I tired getting rid of the dll file itself with Regsvr32 but get error "The module "%1" may not compatible with the version of Windows that you're running. Check if the module is compatible with an x86 (32-bit) or x64 (64-bit) version of regsvr32.exe." even though I try the setting for 32 bit windows 7.
I also noted he seemed to have windows updates off. I tried starting this but couldn't. I would turn them on, try and run but it would say it’s not set to update, please restart. I did so but go the same message. I know I should stick to one problem at a time, but if this is interconnected somehow, I thought I should mention it.
Any help on this would be appreciated! Thanks!
Edited by Queen-Evie, 13 October 2014 - 02:01 PM.
Moved from Am I Infected to Malware Removal Logs per request by Naathim (MRT)