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friend infected with Interpol Virus


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#1 Kerm007

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Posted 12 October 2014 - 06:37 PM

Hello I have a friend that was infected with Interpol Virus  we try to go system restore there is nothing there we are running windows 8.1

 

even in safe mode we can get into it any advice will be great

 

Thanks

 

K



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#2 boopme

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Posted 12 October 2014 - 07:08 PM

Hi Kerm have you tried our removal guide yet? L@@K

Let us know.
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#3 Kerm007

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Posted 12 October 2014 - 07:13 PM

Yes

it found some stuff but after the reboot it keep coming back

 

I think there is some left over

 

 

Thanks



#4 boopme

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Posted 12 October 2014 - 07:17 PM

Please run these next

Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
..

Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .

    Malwarebytes Anti-Malware Free and Malwarebytes Chameleon

    ----------
    • Download Malwarebytes Anti-Malware Free and save it to your desktop
    • Double click the desktop icon, click Run, then OK
    • Click Next
    • Select I accept the agreement then continue to click Next then finally click Install
    • Uncheck Enable free trial of Malwarebytes Anti-Malware Premium if you do not want the free trial of the paid version, then click Finish
    • If you are notified the Database is out of date click Update Now
    • Click Scan Now >>
    ----------
    • Note: If Malwarebytes will not launch please do the following to launch Malwarebytes Chameleon:
    • Click Start (Start, Search, All files and folders for Windows XP) then type mbam
    • Double click one of the four following files (if one does not work try the next one, and so on) - A black command window will open. Follow those instructions until the Malwarebytes program starts the scan

    mbam-chameleon.scr
    mbam-chameleon
    mbam-chameleon.exe
    mbam-chameleon.com

    ----------
    • When completed click the down arrow on Export Log and select Text file (*.txt)
    • Save the file to your desktop as MBAM
    • Click Apply Actions then restart your computer if requested
    • Copy and past the contents of MBAM.txt in your reply

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#5 Kerm007

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Posted 12 October 2014 - 07:24 PM

ok but I cannot run any exe on the machine after few second I get the nag screen and cannot do anything

 

Thanks



#6 boopme

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Posted 12 October 2014 - 07:31 PM

Rkill may stop that..
Or use...

Download FixExec.exe to your desktop.
Double click on the downloaded file to run the fix.
When the program has finished, it will generate a log on the desktop called FixExec.txt.
Post the log in your next reply.

NOTE: If for any reason you're not able to execute FixExec.exe rename it to FixExec.com, FixExec.pif or FixExec.scr.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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