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Windows XP home - can only boot into Safe MOde


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#1 tony873004

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Posted 12 October 2014 - 03:47 PM

I'm not sure if this is where I should be posting this, as I don't know if this is caused by a virus or not.

 

Searching tells me this is common, but I've tried some of  the suggestions I've read and they haven't worked.

 

Last night my computer froze.  It would not respond to anything:  mouse wouldn't move, ctrl-alt-del did not respond.  So I powered down.  Now when I boot, I get the Windows screen, followed by a blank screen.  I can still boot in Safe Mode.

 

Here's what I've tried:

In Safe Mode, I ran MSconfig and did a system restore to last week.  It says it successfull restored.  But I still can't boot normally.

 

I ran ComboFix.  I can attach the log (or simply post it in a response) if it is helpful.  Still can't boot.

 

In safe mode I ran msconfig again.  Under "Services" tab, I clicked "hide all Microsoft Services" and then chose "Disable All".  In the "General Tab" I unchecked "Load Startup Items".  I did this twice, once as "owner" and once as "administrator".  Still can't boot.

 

It appears all my files are safe, and I can hook up an external hard drive to back them up in Safe Mode, so I'm not in a panic.  But what should I try next?

 

Thanks in advance!



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#2 tony873004

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Posted 12 October 2014 - 04:21 PM

I didn't notice there was a "Boot Fixes" pinned topic.

According to that topic, my problem is probably my video driver.

How do I find out what kind of video card I have, and find the latest driver?

Thanks!



#3 hamluis

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Posted 13 October 2014 - 07:26 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 tony873004

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Posted 13 October 2014 - 12:32 PM

Thanks!  Here's what you requested:

 

http://speccy.piriform.com/results/4022SjcWS0dhQNLkJzUYMkR

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Owner (administrator) on 13-10-2014 at 10:31:22
Running from "C:\Documents and Settings\Owner\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Network
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/12/2014 01:24:19 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 8007043C from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.

Error: (10/11/2014 11:07:02 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established

Error: (10/11/2014 03:06:03 PM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x04080fef.
Processing media-specific event for [explorer.exe!ws!]

Error: (09/16/2014 04:43:26 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 32.0.0.5350, faulting module mozalloc.dll, version 32.0.0.5350, fault address 0x0000141b.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (09/04/2014 05:17:24 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Skype Click to Call -- Installation cannot proceed on this operating system.

Error: (08/24/2014 05:35:18 AM) (Source: Application Error) (User: )
Description: Faulting application OPXPApp.exe, version 0.0.0.0, faulting module atsc51.dll, version 6.1.5.0, fault address 0x0001ba6a.
Processing media-specific event for [OPXPApp.exe!ws!]

Error: (08/22/2014 05:11:55 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 31.0.0.5310, faulting module mozalloc.dll, version 31.0.0.5310, fault address 0x0000141b.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (08/15/2014 03:18:23 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 31.0.0.5310, faulting module mozalloc.dll, version 31.0.0.5310, fault address 0x0000141b.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (08/14/2014 09:08:34 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 31.0.0.5310, faulting module mozalloc.dll, version 31.0.0.5310, fault address 0x0000141b.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (08/08/2014 04:58:26 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 31.0.0.5310, faulting module mozalloc.dll, version 31.0.0.5310, fault address 0x0000141b.
Processing media-specific event for [plugin-container.exe!ws!]


System errors:
=============
Error: (10/13/2014 10:28:41 AM) (Source: DCOM) (User: YOUR-XHTR8HVC4P)
Description: DCOM got error "%%1084" attempting to start the service wuauserv with arguments ""
in order to run the server:
{E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (10/13/2014 10:27:44 AM) (Source: DCOM) (User: YOUR-XHTR8HVC4P)
Description: DCOM got error "%%1084" attempting to start the service MSIServer with arguments ""
in order to run the server:
{000C101C-0000-0000-C000-000000000046}

Error: (10/13/2014 10:27:44 AM) (Source: DCOM) (User: YOUR-XHTR8HVC4P)
Description: DCOM got error "%%1084" attempting to start the service MSIServer with arguments ""
in order to run the server:
{000C101C-0000-0000-C000-000000000046}

Error: (10/13/2014 10:27:24 AM) (Source: DCOM) (User: YOUR-XHTR8HVC4P)
Description: DCOM got error "%%1084" attempting to start the service BITS with arguments ""
in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

Error: (10/13/2014 10:27:24 AM) (Source: DCOM) (User: YOUR-XHTR8HVC4P)
Description: DCOM got error "%%1084" attempting to start the service BITS with arguments ""
in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

Error: (10/13/2014 10:27:23 AM) (Source: DCOM) (User: YOUR-XHTR8HVC4P)
Description: DCOM got error "%%1058" attempting to start the service gupdate with arguments "/comsvc"
in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (10/12/2014 10:18:11 PM) (Source: DCOM) (User: YOUR-XHTR8HVC4P)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (10/12/2014 01:40:36 PM) (Source: DCOM) (User: YOUR-XHTR8HVC4P)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (10/12/2014 01:33:39 PM) (Source: DCOM) (User: YOUR-XHTR8HVC4P)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (10/12/2014 01:24:19 PM) (Source: DCOM) (User: YOUR-XHTR8HVC4P)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}


Microsoft Office Sessions:
=========================
Error: (10/12/2014 01:24:19 PM) (Source: EventSystem)(User: )
Description: d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp448007043C

Error: (10/11/2014 11:07:02 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtA connection with the server could not be established

Error: (10/11/2014 03:06:03 PM) (Source: Application Error)(User: )
Description: explorer.exe6.0.2900.5512unknown0.0.0.004080fef

Error: (09/16/2014 04:43:26 PM) (Source: Application Error)(User: )
Description: plugin-container.exe32.0.0.5350mozalloc.dll32.0.0.53500000141b

Error: (09/04/2014 05:17:24 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Skype Click to Call -- Installation cannot proceed on this operating system.(NULL)(NULL)(NULL)(NULL)

Error: (08/24/2014 05:35:18 AM) (Source: Application Error)(User: )
Description: OPXPApp.exe0.0.0.0atsc51.dll6.1.5.00001ba6a

Error: (08/22/2014 05:11:55 PM) (Source: Application Error)(User: )
Description: plugin-container.exe31.0.0.5310mozalloc.dll31.0.0.53100000141b

Error: (08/15/2014 03:18:23 PM) (Source: Application Error)(User: )
Description: plugin-container.exe31.0.0.5310mozalloc.dll31.0.0.53100000141b

Error: (08/14/2014 09:08:34 PM) (Source: Application Error)(User: )
Description: plugin-container.exe31.0.0.5310mozalloc.dll31.0.0.53100000141b

Error: (08/08/2014 04:58:26 PM) (Source: Application Error)(User: )
Description: plugin-container.exe31.0.0.5310mozalloc.dll31.0.0.53100000141b



=========================== Installed Programs ============================
3DJournal Free 3.2 (HKLM\...\3DJournal Free_is1) (Version:  - 3DJournal.com)
Adobe Flash Player 11 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 11.9.900.117 - Adobe Systems Incorporated)
Adobe Flash Player 11 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 11.9.900.117 - Adobe Systems Incorporated)
Adobe Reader 7.0 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A70000000000}) (Version: 7.0.0 - Adobe Systems Incorporated)
AiO_Scan (Version: 50.0.206.000 - Hewlett-Packard) Hidden
AiOSoftware (Version: 50.0.206.000 - Hewlett-Packard) Hidden
Amazon Unbox Video (HKLM\...\InstallShield_{54A4839E-87F8-4BD1-9682-A349E9943F0A}) (Version: 2.1.0.124 - Amazon.com)
Amazon Unbox Video (Version: 2.1.0.124 - Amazon.com) Hidden
Apple Application Support (HKLM\...\{122ADF8C-DDA1-480C-9936-C88F2825B265}) (Version: 2.1.9 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{8F1ADE4D-EFAC-4F5A-B346-23C2687FAF50}) (Version: 5.2.0.6 - Apple Inc.)
Apple Software Update (HKLM\...\{6956856F-B6B3-4BE0-BA0B-8F495BE32033}) (Version: 2.1.1.116 - Apple Inc.)
ArcSoft ShowBiz (Version:  - ArcSoft) Hidden
ArcSoft ShowBiz 2 (HKLM\...\{791B20D4-AE59-4DE9-B45F-BA01F3D0A493}) (Version:  - )
Astronomy Calculators 1.00 (HKLM\...\Astronomy Calculators 1.00) (Version:  - )
Blackhawk Striker from Hewlett-Packard Desktops (remove only) (HKLM\...\5415BC25-6D6C-46C4-B34C-EA8470FE56D5) (Version:  - )
Blasterball 2 from Hewlett-Packard Desktops (remove only) (HKLM\...\357ECB62-CD36-4B63-B57E-769D0CA174F4) (Version:  - )
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Bounce from Hewlett-Packard Desktops (remove only) (HKLM\...\D11F7128-8CBD-408B-8BF8-034604DEDD42) (Version:  - )
BufferChm (Version: 53.0.13.000 - Hewlett-Packard) Hidden
CameraHelperMsi (Version: 13.51.815.0 - Logitech) Hidden
CamStudio (HKLM\...\CamStudio) (Version:  - )
CamStudio Lossless Codec v1.4 (HKLM\...\CamStudio Lossless Codec_is1) (Version:  - © 2003 RenderSoft Software, Modifications Copyright © 2008 Jake P.)
CamStudio OSS Desktop Recorder (HKLM\...\{FD9C31B6-F572-414D-81E3-89368C97A125}_is1) (Version: 2.6 Beta r294 - CamStudio Open Source Dev Team)
Camtasia Studio 8 (HKLM\...\{DB93E2C2-851F-44B2-B09C-351D2C624AE1}) (Version: 8.0.4.1060 - TechSmith Corporation)
Cannonballs from Hewlett-Packard Desktops (remove only) (HKLM\...\C99127BE-FDE5-49BD-9621-BFE5DF19AA34) (Version:  - )
Chikka Messenger (HKCU\...\Chikka Messenger) (Version:  - )
CodeBlocks (HKCU\...\CodeBlocks) (Version: 10.05 - The Code::Blocks Team)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Conceptual Physics Online (HKLM\...\Conceptual Physics Online 2) (Version: 2 - Perfection Learning Physics)
CP_Package_Variety1 (Version: 53.0.13.000 - Hewlett-Packard) Hidden
CP_Package_Variety2 (Version: 53.0.13.000 - Hewlett-Packard) Hidden
CP_Package_Variety3 (Version: 53.0.13.000 - Hewlett-Packard) Hidden
CreativeProjects (Version: 5.30.0.136 - Hewlett-Packard) Hidden
Destinations (Version: 53.0.13.000 - Hewlett-Packard) Hidden
DeviceManagementQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
DivX Converter (HKLM\...\{13F3917B56CD4C25848BDC69916971BB}) (Version: 7.1.0 - DivX, Inc.)
DivX Converter (HKLM\...\{B13A7C41581B411290FBC0395694E2A9}) (Version: 7.1.0 - DivX, Inc.)
DivX Plus DirectShow Filters (HKLM\...\DivX Plus DirectShow Filters) (Version:  - DivX, Inc.)
DivX Setup (HKLM\...\DivX Setup) (Version: 2.6.1.24 - DivX, LLC)
DivX Version Checker (HKLM\...\{3FC7CBBC4C1E11DCA1A752EA55D89593}) (Version: 7.1.0.9 - DivX, Inc.)
DocProc (Version: 5.2.0.0 - Hewlett-Packard) Hidden
Easy Internet Sign-up (HKLM\...\InstallShield_{0613467F-A45E-4CB1-9ECE-1F3DD79FB927}) (Version: FE UI-2.1.0.847 - Hewlett-Packard)
Easy Internet Sign-up (Version: FE UI-2.1.0.847 - Hewlett-Packard) Hidden
erLT (Version: 1.20.138.34 - Logitech, Inc.) Hidden
eSupportQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
ExamView Pro (HKLM\...\ExamView Pro) (Version:  - )
Excavation from Hewlett-Packard Desktops (remove only) (HKLM\...\DF479CEA-34C0-460F-9B56-93BCE4CD4086) (Version:  - )
Fax (Version: 50.0.206.000 - Hewlett-Packard) Hidden
File Shredder 2.0 (HKLM\...\File Shredder_is1) (Version:  - WipeSoft)
Five Card Frenzy from Hewlett-Packard Desktops (remove only) (HKLM\...\DA44615A-C243-46A4-8E47-184CFF33CD38) (Version:  - )
FlashGet(JetCar) (HKLM\...\FlashGet(JetCar)) (Version:  - )
FLV Player 2.0 (build 25) (HKLM\...\FLV Player) (Version: 2.0 (build 25) - Martijn de Visser)
Free Video Joiner (HKLM\...\{14FA6DD9-92ED-493D-A937-81A78870E08A}_is1) (Version:  - FreeVideoJoiner.com)
GemMaster 3 from Hewlett-Packard Desktops (remove only) (HKLM\...\1ABC286C-DE10-4590-BEFF-4D0DFF5EA1EC) (Version:  - )
GIF Construction Set Professional 3 (HKLM\...\GIF Construction Set Professional 3) (Version:  - )
GIF Construction Set Professional 4 (HKLM\...\{2C49CB68-C654-11DF-87E7-FB37E0D72085}) (Version: 4.0.0.12 - Alchemy Mindworks)
Glaciers (HKCU\...\Glaciers) (Version:  - University of Colorado, Department of Physics)
Google Chrome (HKLM\...\Google Chrome) (Version: 37.0.2062.124 - Google Inc.)
Google Earth (HKLM\...\{28E82311-8616-11E1-BEB0-B8AC6F97B88E}) (Version: 6.2.2.6613 - Google)
Google Talk (remove only) (HKLM\...\{226b64e8-dc75-4eea-a6c8-abcb496320f2}-Google Talk) (Version:  - )
Google Talk Plugin (HKLM\...\{DDB824DA-C431-3A3E-B997-F4B5539838FC}) (Version: 4.7.0.15362 - Google)
Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
GradeQuick Web Plugin (HKLM\...\{0EB768CD-EF48-4C66-8BCB-2DA8166B2654}) (Version: 1.00.0000 - Edline)
Gravity Simulator 3.0 version 3.0 (HKLM\...\{2F7E71D5-4AD7-4147-ABC9-644DBC390145}_is1) (Version: 3.0 - Tony Dunn)
Gravity Simulator 3.0 version 3.0 (HKLM\...\{8842CB4F-C011-4FD1-AC11-4D2A4A7D4FC0}_is1) (Version: 3.0 - Tony Dunn)
Gravity Simulator version 3.0 (HKLM\...\{41EAF866-F5C9-4045-B8E3-E13691939429}_is1) (Version: 3.0 - Tony Dunn)
GravitySimulator 2.0.000 (HKLM\...\GravitySimulator_is1) (Version: 1.1.104 - Tony Dunn)
Honeycombs from Hewlett-Packard Desktops (remove only) (HKLM\...\1FEF9671-50F6-4CB0-9E96-304EB14158E0) (Version:  - )
HP Deskjet Preloaded Printer Drivers (HKLM\...\{F419D20A-7719-4639-8E30-C073A040D878}) (Version: 8.3.3.0 - Hewlett-Packard Company)
HP Image Zone Express (HKLM\...\{FE64AE29-0883-4C70-8388-DC026019C900}) (Version: 1.5.1.29 - Hewlett-Packard)
HP Imaging Device Functions 5.3 (HKLM\...\HP Imaging Device Functions) (Version: 5.3 - HP)
HP Instant Support (HKLM\...\HP Instant Support) (Version:  - )
HP Photo & Imaging 3.0 (HKLM\...\HP Photo & Imaging) (Version: 3.0 - HP)
HP Photo and Imaging 2.0 - Photosmart Cameras (HKLM\...\{5D7F0A0E-369E-46C0-9F99-FAB21A064781}) (Version: 2.0.0000 - {&Tahoma8}Hewlett-Packard)
HP PSC & OfficeJet 5.3.B (HKLM\...\{5B79CFD1-6845-4158-9D7D-6BE89DF2C135}) (Version:  - HP)
HP Software Update (Version: 3.0.5.001 - HEWLET~1|Hewlett-Packard) Hidden
HP Solution Center & Imaging Support Tools 5.3 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 5.3 - HP)
HPImageZone (Version: 1.03.00 - Hewlett-Packard) Hidden
HPIZ Fix2 (Version: 1.00.01 - Hewlett-Packard) Hidden
hpmdtab (Version: 2.0.464.1592 - Hewlett-Packard) Hidden
HPProductAssistant (Version: 53.0.13.000 - Hewlett-Packard) Hidden
HpSdpAppCoreApp (Version: 2.00.0000 - Hewlett-Packard) Hidden
HPSystemDiagnostics (Version: 1.4.0.0 - Your Company Name) Hidden
ImageStream_2011-12 (HKLM\...\ImageStream_2011-12) (Version: 3.4.0.0 - Lifetouch Inc)
i-Menu 2.0 (HKLM\...\i-Menu_is1) (Version:  - AOC)
Inno Setup version 5.4.2 (HKLM\...\Inno Setup 5_is1) (Version: 5.4.2 - Jordan Russell)
InstantShare (Version: 3.0.0.10 - Hewlett-Packard) Hidden
Intel® Extreme Graphics Driver (HKLM\...\{8A708DD8-A5E6-11D4-A706-000629E95E20}) (Version:  - )
IntelliMover Data Transfer Demo (HKLM\...\{14589F05-C658-4594-9429-D437BA688686}) (Version:  - )
InterVideo WinDVD Player (HKLM\...\{98E8A2EF-4EAE-43B8-A172-74842B764777}) (Version: 4.0-B11.389 - InterVideo Inc.)
Ipswitch WS_FTP Pro (HKLM\...\WS_FTP Pro) (Version:  - )
ISS Transit Prediction (HKCU\...\ISS Transit Prediction) (Version:  - Ed Morana)
iTunes (HKLM\...\{DA34FE93-5DC5-48E0-ACC8-A5389E05BB51}) (Version: 9.0.1.8 - Apple Inc.)
Java 2 Runtime Environment, SE v1.4.1_02 (HKLM\...\{EFCE5837-FC21-11D6-9D24-00010240CE95}) (Version:  - )
Java DB 10.5.3.0 (HKLM\...\{00BA866C-F2A2-4BB9-A308-3DFA695B6F7C}) (Version: 10.5.3.0 - Sun Microsystems, Inc)
Java Platform, Enterprise Edition 5 SDK (HKLM\...\Java Platform, Enterprise Edition 5 SDK) (Version:  - )
Java Web Start (HKLM\...\Java Web Start) (Version:  - )
Java™ 6 Update 18 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216018FF}) (Version: 6.0.180 - Sun Microsystems, Inc.)
Java™ 6 Update 5 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0160050}) (Version: 1.6.0.50 - Sun Microsystems, Inc.)
Java™ 6 Update 7 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0160070}) (Version: 1.6.0.70 - Sun Microsystems, Inc.)
Java™ SE Development Kit 6 Update 18 (HKLM\...\{32A3A4F4-B792-11D6-A78A-00B0D0160180}) (Version: 1.6.0.180 - Sun Microsystems, Inc.)
JetBrains WebStorm 7.0.3 (HKLM\...\WebStorm 7.0.3) (Version: 133.434 - JetBrains s.r.o.)
KBD (HKLM\...\KBD) (Version:  - )
LiveReg (Symantec Corporation) (HKLM\...\LiveReg) (Version: 2.2.5.1678 - Symantec Corporation)
LiveUpdate 1.80 (Symantec Corporation) (HKLM\...\LiveUpdate) (Version: 1.80.19.0 - Symantec Corporation)
Logitech Webcam Software (HKLM\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.51 - Logitech Inc.)
LWS Facebook (Version: 13.50.854.0 - Logitech) Hidden
LWS Gallery (Version: 13.51.827.0 - Logitech) Hidden
LWS Help_main (Version: 13.51.828.0 - Logitech) Hidden
LWS Launcher (Version: 13.51.828.0 - Logitech) Hidden
LWS Motion Detection (Version: 13.51.815.0 - Logitech) Hidden
LWS Pictures And Video (Version: 13.51.815.0 - Logitech) Hidden
LWS Twitter (Version: 13.30.1346.0 - Logitech) Hidden
LWS Webcam Software (Version: 13.51.815.0 - Logitech) Hidden
LWS WLM Plugin (Version: 1.30.1201.0 - Logitech) Hidden
LWS YouTube Plugin (Version: 13.31.1038.0 - Logitech) Hidden
Malwarebytes' Anti-Malware (HKLM\...\Malwarebytes' Anti-Malware_is1) (Version:  - Malwarebytes Corporation)
Mars Rover from Hewlett-Packard Desktops (remove only) (HKLM\...\53EF27E9-150C-4063-8343-61C45FC6BB98) (Version:  - )
MathType 5 (HKLM\...\DSMT5) (Version: 5.2 - Design Science, Inc.)
Memories Disc Creator 2.0 (HKLM\...\{2E132061-C78A-48D4-A899-1D13B9D189FA}) (Version: 2.0.464.1592 - Memories Disc Creator 2.0)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM\...\M2698023) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft FrontPage Client - English (Version: 7.00.9209 - Microsoft) Hidden
Microsoft Money 2003 (HKLM\...\{01F9D88C-3C86-4E82-840A-101A3221F67A}) (Version: 11.0.50 - Microsoft)
Microsoft Money 2003 System Pack (HKLM\...\{02B42D23-10F2-4862-ADA4-3DF1EA0021B2}) (Version: 11.0.80 - Microsoft)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM\...\{91110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Plus! Digital Media Edition (HKLM\...\{C6A7AF96-4EB1-4AAE-8318-1AB393C64F88}) (Version: 1.00.00.2301 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual Basic 6.0 Professional Edition (HKLM\...\Visual Basic 6.0 Professional Edition) (Version:  - )
Microsoft Visual C++ .NET Standard 2003 - English (HKLM\...\Visual C++ .NET Standard 2003 - English) (Version:  - Microsoft)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual J# .NET Redistributable Package 1.1 (HKLM\...\{1A655D51-1423-48A3-B748-8F5A0BE294C8}) (Version: 1.1.4322 - Microsoft)
Microsoft Web Publishing Wizard 1.53 (HKLM\...\WebPost) (Version:  - )
Microsoft Works 7.0 (HKLM\...\{764D06D8-D8DE-411E-A1C8-D9E9380F8A84}) (Version: 07.02.0620 - Microsoft Corporation)
Mozilla Firefox 32.0.3 (x86 en-US) (HKLM\...\Mozilla Firefox 32.0.3 (x86 en-US)) (Version: 32.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSDN Library - Visual Studio 6.0a (HKLM\...\Microsoft Developer Network - Visual Studio 6.0a) (Version:  - )
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Multimedia Card Reader (HKLM\...\InstallShield_{E05895C5-FE97-4334-8D73-B0089FD07CE3}) (Version: 6.06 - )
Multimedia Card Reader (Version: 6.06 - ) Hidden
MUSICMATCH® Jukebox (HKLM\...\{45EBDA59-D33B-433A-956E-B2F236468B56}) (Version:  - )
Natural Selection (HKCU\...\Natural Selection) (Version:  - University of Colorado, Department of Physics)
NetBeans IDE 6.8 (HKLM\...\nbi-nb-base-6.8.0.0.0) (Version: 6.8 - NetBeans.org)
NewCopy (Version: 50.0.206.000 - Hewlett-Packard) Hidden
NVIDIA Gart Driver (HKLM\...\NVIDIA Gart Driver) (Version:  - )
NVIDIA Windows 2000/XP Display Drivers (HKLM\...\NVIDIA) (Version:  - )
Olympus Digital Wave Player (HKLM\...\{FB91E774-867B-4567-ACE7-8144EF036068}) (Version:  - )
OmniPass (HKLM\...\{F4E57F49-84B4-4CF2-B0A1-8CA1752BDF7E}) (Version:  - )
Orbital from Hewlett-Packard Desktops (remove only) (HKLM\...\62067F4C-84A9-45B9-8573-B90468B0A3EF) (Version:  - )
Orbitron - Satellite Tracking System (HKLM\...\Orbitron_is1) (Version: 3.71 - Sebastian Stoff)
Otto from Hewlett-Packard Desktops (remove only) (HKLM\...\BFBCBAE3-8293-4215-9C4F-C2402C118EDB) (Version:  - )
PC-Doctor for Windows (HKLM\...\{1F7CCFA3-D926-4882-B2A5-A0217ED25597}) (Version:  - )
PhotoGallery (Version: 5.30.0.136 - Hewlett-Packard) Hidden
Photosmart 140,240,7200,7600,7700,7900 Series (HKLM\...\{45B6180B-DCAB-4093-8EE8-6164457517F0}) (Version: 2.0 - Hewlett-Packard)
Physics for Scientists and Engineers Online (HKLM\...\Physics for Scientists and Engineers Online 2) (Version: 2 - Perfection Learning Physics)
Pixel Gravity Demo (HKLM\...\{0FA535EF-BAB2-416C-8B56-50AF64836B14}) (Version: 1.0.0 - Corwin Wray)
PlayMemories Home (HKLM\...\{1E5C7043-09C5-4974-A69F-A5271FD82BBC}) (Version: 7.0.00.11271 - Sony Corporation)
Polar Bowler from Hewlett-Packard Desktops (remove only) (HKLM\...\36317AE4-57EC-4F3E-B828-009A3DD96BE8) (Version:  - )
PowerTeacher Gradebook (HKCU\...\PowerTeacher Gradebook) (Version:  - Pearson School Systems)
PrintScreen (Version: 5.30.0.131 - Hewlett-Packard) Hidden
ProductContext (Version: 50.0.206.000 - Hewlett-Packard) Hidden
PS2 (HKLM\...\PS2) (Version:  - )
PSShortcutsP (Version: 1.00.0000 - Hewlett-Packard) Hidden
Python 2.2 combined Win32 extensions (HKLM\...\Python 2.2 combined Win32 extensions) (Version:  - )
Python 2.2.1 (HKLM\...\Python 2.2.1) (Version: 2.2.1 - PythonLabs at Zope Corporation)
Quicken 2003 New User Edition (HKLM\...\InstallShield_{F61F2821-694C-475F-99AB-6AF2EFDF40FD}) (Version: 12.00.0000 - Intuit)
Quicken 2003 New User Edition (Version: 12.00.0000 - Intuit) Hidden
QuickProjects (Version: 5.30.0.131 - Hewlett-Packard) Hidden
QuickTime (HKLM\...\{0E64B098-8018-4256-BA23-C316A43AD9B0}) (Version: 7.72.80.56 - Apple Inc.)
Readme (Version: 50.0.206.000 - Hewlett-Packard) Hidden
RealPlayer (HKLM\...\RealPlayer 12.0) (Version:  - RealNetworks)
RecordNow! (HKLM\...\{9541FED0-327F-4DF0-8B96-EF57EF622F19}) (Version: 6.0.0 - Hewlett-Packard)
RegiStax 5 (HKCU\...\RegiStax 5) (Version:  - )
S3Display (HKLM\...\S3Display) (Version:  - )
S3Gamma2 (HKLM\...\S3Gamma2) (Version:  - )
S3Info2 (HKLM\...\S3Info2) (Version:  - )
S3Overlay (HKLM\...\S3Overlay) (Version:  - )
Safari (HKLM\...\{E56D39F8-2A9F-44B4-B068-A72E45A073E6}) (Version: 4.31.9.1 - Apple Inc.)
Scan (Version: 5.2.0.0 - Hewlett-Packard) Hidden
ScannerCopy (Version: 5.2.0.0 - Hewlett-Packard) Hidden
SeaTools for Windows (HKLM\...\{98613C99-1399-416C-A07C-1EE1C585D872}) (Version: 1.2.0.5 - Seagate Technology)
ShowBiz (HKLM\...\InstallShield_{9D41D2EF-2D33-4CFD-8A3E-C7E6FCC3303B}) (Version: 5.0.1.420 - ArcSoft)
SkinsHP1 (Version: 5.30.0.131 - Hewlett-Packard) Hidden
SkinsHP2 (Version: 5.30.0.136 - Hewlett-Packard) Hidden
Skype Click to Call (HKLM\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 6.4.11328 - Skype Technologies S.A.)
Skype™ 6.11 (HKLM\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Slyder from Hewlett-Packard Desktops (remove only) (HKLM\...\5F804D2B-A66D-4F0A-B64E-FBDA3F52E3F8) (Version:  - )
Smart OCR 3.3.2.110 (HKLM\...\Smart OCR_is1) (Version: 3.3.2.110 - SmartSoft, LLC.)
Snagit 11 (HKLM\...\{44BD21C2-9132-48DB-B65B-23817E4C6F4B}) (Version: 11.2.0 - TechSmith Corporation)
Solex version 11.0 Light (HKLM\...\Solex11.0 Light_is1) (Version:  - )
SolutionCenter (Version: 50.0.152.000 - Hewlett-Packard) Hidden
Sonic Update Manager (HKLM\...\{09DA4F91-2A09-4232-AB8C-6BC740096DE3}) (Version: 2.80 - Sonic Solutions)
SpamSubtract (HKLM\...\SpamSubtract) (Version:  - interMute, Inc.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Spybot - Search & Destroy (HKLM\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.2.25 - Safer-Networking Ltd.)
Status (Version: 53.0.13.000 - Hewlett-Packard) Hidden
Stellarium 0.10.2 (HKLM\...\Stellarium_is1) (Version:  - )
STX from Hewlett-Packard Desktops (remove only) (HKLM\...\342970EF-F8DF-4E9B-8477-A1A03E3E15E1) (Version:  - )
The Greenhouse Effect (HKCU\...\The Greenhouse Effect) (Version:  - University of Colorado, Department of Physics)
toolkit (HKLM\...\HPTOOLKIT) (Version:  - )
TrayApp (Version: 53.0.13.000 - Hewlett-Packard) Hidden
Universe Sandbox (HKLM\...\Universe Sandbox) (Version:  - )
Unload (Version: 5.0.0 - Hewlett-Packard) Hidden
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB973874) (HKLM\...\KB973874-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976749) (HKLM\...\KB976749-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2607712) (HKLM\...\KB2607712) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676-v2) (HKLM\...\KB2616676-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB898461) (HKLM\...\KB898461) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
Updates from HP (HKLM\...\BackWeb-137903 Uninstaller) (Version:  - )
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0 - DivX, Inc) Hidden
Virtual Warfare from Hewlett-Packard Desktops (remove only) (HKLM\...\4F0AE1FB-4082-4A27-8363-05D292D92FB0) (Version:  - )
VisDir Free Disk Space Finder v 1.5 (HKLM\...\VisDir Free Disk Space Finder_is1) (Version: 1.5 - SB-Software)
Visual C++ .NET Standard 2003 - English (Version: 7.1.3088 - Microsoft) Hidden
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729 - Microsoft Corporation) Hidden
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (HKLM\...\{F333A33D-125C-32A2-8DCE-5C5D14231E27}.vc_x86runtime_30729_01) (Version: 9.0.30729.01 - Microsoft Corporation)
Visual Studio.NET Baseline - English (Version: 7.1.3088 - Microsoft) Hidden
VLC media player 2.1.3 (HKLM\...\VLC media player) (Version: 2.1.3 - VideoLAN)
WebFldrs XP (Version: 9.50.6513 - Microsoft Corporation) Hidden
Weblink (HKLM\...\{4FCC384C-18EA-4E25-9281-A06AE006D219}) (Version:  - )
WebM Project Directshow Filters (HKCU\...\webmdshow) (Version:  - )
WebReg (Version: 53.0.13.000 - Hewlett-Packard) Hidden
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Format 11 runtime (Version:  - Microsoft Corporation) Hidden
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows Media Player 11 (Version:  - Microsoft Corporation) Hidden
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
WinRAR archiver (HKLM\...\WinRAR archiver) (Version:  - )
WinX Free MP4 to WMV Converter 4.1.10 (HKLM\...\WinX Free MP4 to WMV Converter_is1) (Version:  - Digiarty Software,Inc.)
wxWidgets 2.9.2 (HKLM\...\wxWidgets_is1) (Version:  - wxWidgets)
Xiph.Org Open Codecs 0.85.17777 (HKLM\...\Open Codecs) (Version: 0.85.17777 - Xiph.Org)
Xtranormal - TTS Engine (HKLM\...\{1C083A57-EEE2-46D1-8A82-B72FE073D156}) (Version: 1.0.3 - Xtranormal)
Xtranormal Desktop (HKLM\...\Xtranormal Desktop_is1) (Version: 3.6.993.3994 - Xtranormal Technology Inc)
Xtranormal State - Voicepack-British-Peter22k (HKLM\...\{A37316AB-AD7D-4A5C-99F6-DF44A8A62040}) (Version: 1.1.3 - Xtranormal)
Xtranormal State - Voicepack-USEnglish-Micah22k (HKLM\...\{484CA339-7736-49E3-85D9-41AD55D5FBBA}) (Version: 1.1.3 - Xtranormal)
Xtranormal State - Voicepack-USEnglish-Nelly22k (HKLM\...\{3535FBA4-D54E-43B6-B961-D129BA84A8A0}) (Version: 1.1.3 - Xtranormal)
Xvid 1.2.2 final uninstall (HKLM\...\Xvid_is1) (Version: 1.2 - Xvid team (Koepi))
ZumoDrive (HKLM\...\ZumoDrive) (Version:  - Zecter Inc.)

========================= Memory info: ===================================

Percentage of memory in use: 20%
Total physical RAM: 3710.29 MB
Available physical RAM: 2932.96 MB
Total Pagefile: 4318.97 MB
Available Pagefile: 3797.23 MB
Total Virtual: 2047.88 MB
Available Virtual: 1981.41 MB

========================= Partitions: =====================================

2 Drive c: (HP_PAVILION) (Fixed) (Total:460.19 GB) (Free:20.5 GB) NTFS
3 Drive d: (HP_RECOVERY) (Fixed) (Total:5.55 GB) (Free:0.95 GB) FAT32

========================= Users: ========================================

User accounts for \\YOUR-XHTR8HVC4P

Administrator            ASPNET                   Guest                    
HelpAssistant            Owner                    SUPPORT_388945a0         
SUPPORT_fddfa904         


**** End of log ****
 



#5 hamluis

hamluis

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Posted 13 October 2014 - 01:02 PM

Hmmm...a new error I've not seen before...see http://technet.microsoft.com/en-us/library/cc774247(v=ws.10).aspx .

 

Also, http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/the-com-event-system-detected-a-bad-return-code/e3616b77-2803-48ce-9138-161170759051 .  I would try testing the RAM, using Memtest86+.

 

Memtest86+ - Advanced Memory Diagnostic Tool - http://www.memtest.org/#downiso

 

Memtest86+ Guide-How To's - Overclockers Forums - http://www.overclockers.com/forums/showthread.php?t=409152

 

Louis






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