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Internet connected but browsers will not work


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10 replies to this topic

#1 satnerd

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Posted 12 October 2014 - 11:30 AM

First of all, I've gotten a lot of help from this site in the past & can usually resolve my issues without having to start a new thread. However, I have a Gateway laptop with Vista home premium that has brought me to my knees. It's a friend of mines computer & it was severely infected with ad-ware & pop ups. When I received the laptop it would connect to Internet & browsers did work but was almost unusable due to the pop ups. I went thru it & uninstalled all the toolbars, download optimizers & all the other fluff that didn't appear to be legitimate software. The ones I wasn't sure of, I googled to be sure it was safe to remove. After getting it running good & smooth I attempted to get online but got nothing. Network properties shows that it is connected. Windows update does work as I downloaded over 150 updates for it & now it is totally up to date. I've ran Ad-Aware, Spybot, Vipre virus scan, rkill, malware bytes, Emisoft toolkit & Junkware remover. I've did all the different variables of ip config , flush, reset, & reset winsock & other variables I could find. I can ping google & get the the ping results with packet size & time. I've tried connecting in safe mode, no luck. Also, it will not connect via Ethernet either. I've also tried resetting my router & installing a wifi dongle. Those options didn't work either

If there are any other suggestions on something else to check please let me know. I really think it's something simple but I'm running out of options.

Thanks!
Anthony

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#2 dc3

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Posted 12 October 2014 - 11:46 AM

Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 

 

To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

 

Please run AdwCleaner
 
Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 

 

When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.

 

 

Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to have the time to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

  • Click on this link to open ESET OnlineScan in a new window.
  • The ESET Online Scanner page will open, click on Yes, I agree to the trems of use, then click on Start, the scan will now begine.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 satnerd

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Posted 12 October 2014 - 11:53 AM

Arach,

Thanks for the quick reply but as noted earlier I do not have the ability to connect to the net at this time. I have ran malware bytes but was unable to update it before scanning due to no connection to Internet. I will post logs from the initial scan if I can retrieve them. Will I be able to run the ESET scanner without an Internet connection? I can load it via USB from another computer. I will also install AdwCleaner & run it as well. I will post results after scans are completed.

Thanks

#4 boopme

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Posted 12 October 2014 - 12:38 PM

Hello and welcome..
For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

If no joy use the Flash Drive and yes you will need the internet to do the ESET scan.


NOTE" moved this from Vista to the Am I Infected forum as that is where malware work is done.


Edited by boopme, 12 October 2014 - 12:40 PM.

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#5 satnerd

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Posted 12 October 2014 - 03:27 PM

the quarintined items from Malware Bytes is below:

 

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine
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I am unable to run AdAware due to no connection to internet. It tries to update when started but then doesn't go any further due to no connection. 
 
 
Boopme,
 
I tried both of your suggestions with no luck.
 
Anything else i can try?


#6 boopme

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Posted 12 October 2014 - 04:23 PM

Download them to the Flash Drive and run from there
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 satnerd

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Posted 12 October 2014 - 07:25 PM

Boopme,

As the laptop doesn't have access to the Internet, usb is the only method I have to load any software at this time. When I try to run Ad-Aware, the first thing it does is try to update the version. When that fails the only option it gives is "close".

#8 satnerd

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Posted 12 October 2014 - 07:42 PM

I just ran Combofix & I can post that log if it would be beneficial?

#9 boopme

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Posted 12 October 2014 - 07:57 PM

Having run ComboFix you now need to post that log in a new topic with a DDS log from ...Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 satnerd

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Posted 13 October 2014 - 06:48 PM

Having run ComboFix you now need to post that log in a new topic with a DDS log from ...Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.Let me know if all went well.


I have completed steps 6,7 & 8 & posted the info in a new topic like mentioned above. Thanks!

#11 boopme

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Posted 14 October 2014 - 12:41 PM

Thank you!!
 
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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