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Built external hard drive not accessible


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3 replies to this topic

#1 yOUNG^nOVICE

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Posted 12 October 2014 - 08:21 AM

Good day to all, my issue that I have is with my external HD. Previously is worked just fine, I would be able to access it in quick time as soon as I turned on the switch. That has changed, when the switch is turned the machine recognizes that a USB device has been turned and it reads for almost 2-3 mins sometimes more. While it is reading I’m seeing the drive showing up in My Computer and even in disk management but not able to open up the drive but use to be able to when it was functioning. After it finishes reading it just stops, the drive is no longer being recognised and not being seen in my computer and disk management , note that the drive is still sufficiently powered up, all connections to the machine just seems to drop completely.

 

Actions that I took and still no results are; changed power cable, tried different power outlet on the wall, changed USB cables, tried all other USB ports on this machine and 2 others, even bought a new enclosure for the hard drive, tried turning off auto play. None of these worked it just continued to read for abit and when I thought I would be able to access my data, the drive is just not being seen. The HD seems to be spinning fine, not hearing any clicks or ticks, the data lights flicker away when it’s turned on.

 

I hope this issue can be fixed, I need the data on the drive, my OS windows 7ultimate 32bit, any assistance given will be greatly appreciated.

 

Regards

 

y^n

 


Edited by yOUNG^nOVICE, 12 October 2014 - 08:22 AM.


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#2 JohnC_21

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Posted 12 October 2014 - 08:44 AM

It could be the drive is failing. Before doing a diagnostic using Seatools for Windows, see if you can mount the drive and grab the data using a small linux distro like Puppy. Download the 5.2.8 iso and burn it to a CD. Boot Puppy. When  you get to the Puppy Desktop, attach the external drive. You should see a USB icon appear next to your optical drive.

 

Click the USB icon once and Puppy will try to mount the drive. If it mounts, a File Manager will open. Click your computer internal drive icon, probably sda1. Another File Manger windows will open. Select your files and folders in the external drive File Manager by holding the Ctrl key and left clicking.  Drag the highlighted files over to the the other File Manager window. A small dialog box will open asking if you want to copy or move. Select Move.

 

I will be gone for about an hour.



#3 yOUNG^nOVICE

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Posted 12 October 2014 - 09:52 AM

Thanks for your response John, I did as you said. First tried it did not mount, files came up as read only, second time it did, but I was not able to transfer the files on the internal HD, kept getting an error it said that it could not copy files. Something just told me to try back the the with the win OS and to my supprise it worked, I'm coping files at the moment, fingers crossed i will get all. Can I safely assume that this drive is coming to an end? or did the linux OS resolve the connection issue?

 

Thanks again John

 

Regards



#4 JohnC_21

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Posted 12 October 2014 - 10:28 AM

Once you get your data off, download Seatools for WIndows and run the diagnostic test. If it passes, I would run a chkdsk on the external drive. If it fails, then I would say you should replace the drive. Always have your most important files save to two locations.

 

http://www.seagate.com/support/downloads/item/seatools-win-master/

 

SeaTools for Windows User Guide

 

Edit: Open your saved files and see if any are corrupted. I am not sure if Linux solved that issue or not. It may have done something but I would not know what.


Edited by JohnC_21, 12 October 2014 - 10:44 AM.





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