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Computer blue screens, freezes, or restarts without warning.


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4 replies to this topic

#1 jakerolled

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Posted 11 October 2014 - 10:35 PM

Hello, my computer is about 3 and a half years old now and this problem has occured various times since around june of this year. It recently started happening a lot more frequently and i'm not sure what's causing it. It tends to happen within 10 minutes after i boot my pc up and attempt to browse the internet, or anything that uses cpu usage. If the problem doesn't occur within that 10 minutes my computer runs completely fine, so what i usually do is let my pc idle for the 10 minutes after i start it up and i never have any problems. But it's pretty tedious to have to wait to use my pc as i'm sure you can imagine so i'd like to resolve this asap.

 

 

specs:

 

AMD Phenom II X4 925 2.8ghz

ATI Radeon HD 5570

4GB RAM

1TB HDD

600W corsair psu

 

 

event details from event viewer:

 
Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          10/10/2014 8:00:30 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      Jake-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2014-10-11T00:00:30.904800000Z" />
    <EventRecordID>302711</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Jake-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>


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#2 hamluis

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Posted 13 October 2014 - 09:13 AM

FWIW

 

Louis



#3 zingo156

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Posted 13 October 2014 - 01:09 PM

Please download and run both speccy and who crahsed:

 


We need to analyze your operating system's crash dump files to further diagnose what could possibly be crashing your computer system.

Please download Who Crashed? and save it to your desktop.

Double click whocrashedSetup.exe and choose Run

On Windows Vista, 7, 8 and 8.1 machines, when User Account Control asks if you wish to install this program, say YES to install the program on your computer.

Program can also be installed by right click and choosing Run As An Administrator.

On the next screen choose Next and accept the agreement.

Install the program in it's default location C:\Program Files\WhoCrashed (If your primary drive is different from C:, choose your primary drive.)

Choose Next and allow program to create a Start Menu Folder called WhoCrashed and click Next.

Allow program to create desktop icon and click Next.

Now Click Install.

Once the program is installed on your computer system, look for the WhoCrashed icon.png desktop Icon and double click it.

Accept the User Account Control request and the program will open on your screen and should look something like this.

whocrashed.png

Next, Click the Analyze button. analyze.png

An Information Window should appear on your screen prompting you to scroll down your screen.

If a report was generated we would like to have a look at this report.

To do this, click File analyze.png and then choose Export.

Save as WhoCrashedOutput.htm to your desktop.

Open WhoCrashedOutput.htm and copy and paste all of the contents from System Information (local) and Crash Dump Analysis and the Conclusion into your next reply.
 

 

 

 

 

 

  • Go to Piriform's website, and click the big download.png button.
     
  • Next, click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.
     
  • You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
     
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
    p22004369.gif
  • Now, at the top, click File > Publish Snapshot
  • You will see the following prompt:
    p22004371.gif
  • Click Yes > then Copy to Clipboard
    p22004372.gif
  • Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.
  • Congrats! You have just posted your specs!

If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#4 jakerolled

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Posted 13 October 2014 - 05:32 PM

System Information (local)

computer name: JAKE-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: M68MT-S2, Gigabyte Technology Co., Ltd.
CPU: AuthenticAMD AMD Phenom™ II X4 925 Processor AMD586, level: 16
4 logical processors, active mask: 15
RAM: 4293357568 total

 

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 4/29/2013 9:53:11 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\042913-13135-01.dmp
This was probably caused by the following module: rzsynapse.sys (0xFFFFF88005A72B31) 
Bugcheck code: 0x50 (0xFFFFF8A00401F000, 0x0, 0xFFFFF88005A72B31, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\rzsynapse.sys
product: Razer Synapse Engine
company: Razer USA Ltd
description: Razer Synapse Engine
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rzsynapse.sys (Razer Synapse Engine, Razer USA Ltd). 
Google query: Razer USA Ltd PAGE_FAULT_IN_NONPAGED_AREA



On Fri 4/26/2013 2:01:03 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\042613-13416-01.dmp
This was probably caused by the following module: rzsynapse.sys (0xFFFFF88006009B31) 
Bugcheck code: 0x50 (0xFFFFF8A000F9B000, 0x0, 0xFFFFF88006009B31, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\rzsynapse.sys
product: Razer Synapse Engine
company: Razer USA Ltd
description: Razer Synapse Engine
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rzsynapse.sys (Razer Synapse Engine, Razer USA Ltd). 
Google query: Razer USA Ltd PAGE_FAULT_IN_NONPAGED_AREA



On Tue 1/22/2013 8:08:29 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\012213-13338-01.dmp
This was probably caused by the following module: rzsynapse.sys (0xFFFFF880060F0B31) 
Bugcheck code: 0x50 (0xFFFFF8A004025000, 0x0, 0xFFFFF880060F0B31, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\rzsynapse.sys
product: Razer Synapse Engine
company: Razer USA Ltd
description: Razer Synapse Engine
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rzsynapse.sys (Razer Synapse Engine, Razer USA Ltd). 
Google query: Razer USA Ltd PAGE_FAULT_IN_NONPAGED_AREA



On Tue 1/22/2013 8:08:29 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: rzsynapse.sys (RzSynapse+0x9B31) 
Bugcheck code: 0x50 (0xFFFFF8A004025000, 0x0, 0xFFFFF880060F0B31, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\rzsynapse.sys
product: Razer Synapse Engine
company: Razer USA Ltd
description: Razer Synapse Engine
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rzsynapse.sys (Razer Synapse Engine, Razer USA Ltd). 
Google query: Razer USA Ltd PAGE_FAULT_IN_NONPAGED_AREA



On Tue 11/6/2012 12:40:39 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\110512-19250-01.dmp
This was probably caused by the following module: rzsynapse.sys (0xFFFFF8800191AB31) 
Bugcheck code: 0x50 (0xFFFFF8A000D16000, 0x0, 0xFFFFF8800191AB31, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\rzsynapse.sys
product: Razer Synapse Engine
company: Razer USA Ltd
description: Razer Synapse Engine
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rzsynapse.sys (Razer Synapse Engine, Razer USA Ltd). 
Google query: Razer USA Ltd PAGE_FAULT_IN_NONPAGED_AREA



On Mon 8/20/2012 10:36:29 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082012-14367-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF8800442F918) 
Bugcheck code: 0x50 (0xFFFFF8A0021D4B08, 0x0, 0xFFFFF8800442F918, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). 
Google query: Advanced Micro Devices, Inc. PAGE_FAULT_IN_NONPAGED_AREA

 

6 crash dumps have been found and analyzed. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: 

rzsynapse.sys (Razer Synapse Engine, Razer USA Ltd)
atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information. 

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. 

 

 

specs:

 

http://speccy.piriform.com/results/vqdYbuaBztV1Oaoz6hUHYfk



#5 zingo156

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Posted 14 October 2014 - 07:55 AM

All but one of those crashes were related to a driver for a Razer device. Do you have a razer mouse or keyboard or speakers? I suggest updating the driver for that device. One of the crashes was related to your video card or ati/amd device, I recommend updating that driver as well. Let me know if the crashes continue after updating both of those drivers.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.




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