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Random shut downs and program crashes


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#1 riskay99

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Posted 11 October 2014 - 08:06 PM

My computer has been experiencing random crashes usually while I use Avira or after being on for a little while when running some programs. I have just done a fresh install but I am still running into problems 

Im sorry if I'm not supposed to post the following information in the first post but i saw alot of the time it was needed so I'll post it here. If it is helpful i can try to move it to a separate post though also i have the BSOD dump logs if those would help as well.

 

 

Edit:

I have also noticed that as time goes on while the computer is on that if i have a program playing such as vlc which uses sound that it will decrease in volume as time randomly goes on but that all of the sound options will say it has not changed.

 

 

 

 

 
MiniToolBox by Farbar  Version: 21-07-2014
Ran by sin pc (administrator) on 11-10-2014 at 16:42:14
Running from "C:\Users\sin pc\Downloads"
Microsoft Windows 7 Ultimate   (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/11/2014 04:29:51 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (1336) SUS20ClientDataStore: The database page read from the file "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb" at offset 2228224 (0x0000000000220000) (database page wuaueng.dll0) for 32768 (0x00008000) bytes failed verification due to a page checksum mismatch.  The expected checksum was [f95c06a362cb9126:80c080c094299ea3:fb46fb46db0cc37f:861e861e9508cd9e] and the actual checksum was [ff5c00a362cb9126:80c080c094299ea3:fb46fb46db0cc37f:861e861e9508cd9e].  The read operation will fail with error -1018 (0xfffffc06).  If this condition persists then please restore the database from a previous backup.  This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.
 
Error: (10/11/2014 04:28:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_BITS, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000374
Fault offset: 0x00000000000c6cd2
Faulting process id: 0x2ec
Faulting application start time: 0xsvchost.exe_BITS0
Faulting application path: svchost.exe_BITS1
Faulting module path: svchost.exe_BITS2
Report Id: svchost.exe_BITS3
 
Error: (10/11/2014 04:02:30 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: sysmain.dll, version: 6.1.7600.16385, time stamp: 0x4a5be07e
Exception code: 0xc0000005
Fault offset: 0x000000000003f580
Faulting process id: 0x74
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3
 
Error: (10/10/2014 01:19:40 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: sysmain.dll, version: 6.1.7600.16385, time stamp: 0x4a5be07e
Exception code: 0xc0000005
Fault offset: 0x00000000000032ff
Faulting process id: 0x194
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3
 
Error: (10/10/2014 00:23:21 AM) (Source: Avira Antivirus) (User: NT AUTHORITY)
Description: The keyfile contains no valid license. The service will be stopped!
 
Error: (10/10/2014 00:15:21 AM) (Source: Avira Antivirus) (User: NT AUTHORITY)
Description: The keyfile contains no valid license. The service will be stopped!
 
Error: (10/09/2014 09:40:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: sysmain.dll, version: 6.1.7600.16385, time stamp: 0x4a5be07e
Exception code: 0xc0000005
Fault offset: 0x000000000004fff2
Faulting process id: 0x368
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3
 
Error: (10/10/2014 09:14:13 AM) (Source: Application Error) (User: )
Description: Faulting application name: TrustedInstaller.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc4b0
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000005
Fault offset: 0x0000000000051da0
Faulting process id: 0x1dc
Faulting application start time: 0xTrustedInstaller.exe0
Faulting application path: TrustedInstaller.exe1
Faulting module path: TrustedInstaller.exe2
Report Id: TrustedInstaller.exe3
 
Error: (10/10/2014 08:42:05 AM) (Source: MsiInstaller) (User: sinpc-PC)
Description: Product: AMD VISION Engine Control Center -- Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
 
Error: (10/10/2014 08:41:41 AM) (Source: MsiInstaller) (User: sinpc-PC)
Description: Product: Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 -- Error 1330.A file that is required cannot be installed because the cabinet file F:\Vista\Packages\Apps\VC10RTx64\vcredist_x64\vc_red.cab has an invalid digital signature.  This may indicate that the cabinet file is corrupt.  Error 24592 was returned by WinVerifyTrust.
 
 
System errors:
=============
Error: (10/11/2014 04:39:37 PM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff80002f9a2cd, 0xfffff88013bf0770, 0x0000000000000000)C:\Windows\MEMORY.DMP101114-15490-01
 
Error: (10/11/2014 04:39:35 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:33:32 PM on ‎10/‎11/‎2014 was unexpected.
 
Error: (10/11/2014 04:30:04 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: 
%%1056
 
Error: (10/11/2014 04:30:04 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Multimedia Class Scheduler service, but this action failed with the following error: 
%%1056
 
Error: (10/11/2014 04:28:04 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (10/11/2014 04:28:04 PM) (Source: Service Control Manager) (User: )
Description: The Windows Management Instrumentation service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (10/11/2014 04:28:04 PM) (Source: Service Control Manager) (User: )
Description: The Themes service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (10/11/2014 04:28:04 PM) (Source: Service Control Manager) (User: )
Description: The Shell Hardware Detection service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (10/11/2014 04:28:04 PM) (Source: Service Control Manager) (User: )
Description: The System Event Notification Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (10/11/2014 04:28:04 PM) (Source: Service Control Manager) (User: )
Description: The Task Scheduler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
 
Microsoft Office Sessions:
=========================
Error: (10/11/2014 04:29:51 PM) (Source: ESENT)(User: )
Description: wuaueng.dll1336SUS20ClientDataStore: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb2228224 (0x0000000000220000)32768 (0x00008000)-1018 (0xfffffc06)[f95c06a362cb9126:80c080c094299ea3:fb46fb46db0cc37f:861e861e9508cd9e][ff5c00a362cb9126:80c080c094299ea3:fb46fb46db0cc37f:861e861e9508cd9e]67 (0x43)
 
Error: (10/11/2014 04:28:01 PM) (Source: Application Error)(User: )
Description: svchost.exe_BITS6.1.7600.163854a5bc3c1ntdll.dll6.1.7600.163854a5be02bc000037400000000000c6cd22ec01cfe59f35985cb2C:\Windows\system32\svchost.exeC:\Windows\SYSTEM32\ntdll.dlldbb2897c-5195-11e4-ac77-e62463d70daf
 
Error: (10/11/2014 04:02:30 PM) (Source: Application Error)(User: )
Description: svchost.exe_SysMain6.1.7600.163854a5bc3c1sysmain.dll6.1.7600.163854a5be07ec0000005000000000003f5807401cfe46b35eed63fC:\Windows\System32\svchost.exec:\windows\system32\sysmain.dll4b277833-5192-11e4-bfa2-f206b35a7fab
 
Error: (10/10/2014 01:19:40 AM) (Source: Application Error)(User: )
Description: svchost.exe_SysMain6.1.7600.163854a5bc3c1sysmain.dll6.1.7600.163854a5be07ec000000500000000000032ff19401cfe456335a941aC:\Windows\System32\svchost.exec:\windows\system32\sysmain.dllcbe83221-504d-11e4-9f3b-aba4c1fea5a9
 
Error: (10/10/2014 00:23:21 AM) (Source: Avira Antivirus)(User: NT AUTHORITY)
Description: 0x0
 
Error: (10/10/2014 00:15:21 AM) (Source: Avira Antivirus)(User: NT AUTHORITY)
Description: 0x0
 
Error: (10/09/2014 09:40:28 PM) (Source: Application Error)(User: )
Description: svchost.exe_SysMain6.1.7600.163854a5bc3c1sysmain.dll6.1.7600.163854a5be07ec0000005000000000004fff236801cfe4968d95c61eC:\Windows\System32\svchost.exec:\windows\system32\sysmain.dll2cc29563-502f-11e4-8a2f-9b7ced0162a9
 
Error: (10/10/2014 09:14:13 AM) (Source: Application Error)(User: )
Description: TrustedInstaller.exe6.1.7600.163854a5bc4b0ntdll.dll6.1.7600.163854a5be02bc00000050000000000051da01dc01cfe49bab474734C:\Windows\servicing\TrustedInstaller.exeC:\Windows\SYSTEM32\ntdll.dll1749b8c0-5090-11e4-8a2e-9b7ced0162a9
 
Error: (10/10/2014 08:42:05 AM) (Source: MsiInstaller)(User: sinpc-PC)
Description: Product: AMD VISION Engine Control Center -- Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (10/10/2014 08:41:41 AM) (Source: MsiInstaller)(User: sinpc-PC)
Description: Product: Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 -- Error 1330.A file that is required cannot be installed because the cabinet file F:\Vista\Packages\Apps\VC10RTx64\vcredist_x64\vc_red.cab has an invalid digital signature.  This may indicate that the cabinet file is corrupt.  Error 24592 was returned by WinVerifyTrust.(NULL)(NULL)(NULL)(NULL)(NULL)
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-10-10 08:25:24.840
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\raspppoe.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-10-10 08:25:24.824
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\raspppoe.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
 
=========================== Installed Programs ============================
AMD Accelerated Video Transcoding (Version: 2.00.0002 - Advanced Micro Devices, Inc.) Hidden
AMD APP SDK Runtime (Version: 10.0.923.1 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{E4490157-303F-F06F-FB6E-D2053A43A182}) (Version: 8.0.873.0 - Advanced Micro Devices, Inc.)
AMD Drag and Drop Transcoding (Version: 2.00.0000 - Advanced Micro Devices, Inc.) Hidden
AMD Fuel (Version: 2012.0405.2205.37728 - Advanced Micro Devices, Inc.) Hidden
AMD Media Foundation Decoders (Version: 1.0.70405.2224 - Advanced Micro Devices, Inc.) Hidden
Avira (HKLM-x32\...\{9bd9b85e-7792-483b-a318-cc51ff0877ed}) (Version: 1.1.22.50000 - Avira Operations GmbH & Co. KG)
Avira (x32 Version: 1.1.22.50000 - Avira Operations GmbH & Co. KG) Hidden
Avira Free Antivirus (HKLM-x32\...\Avira AntiVir Desktop) (Version: 14.0.7.306 - Avira)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2012.0405.2205.37728 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2012.0405.2205.37728 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2012.0405.2205.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2012.0405.2205.37728 - Advanced Micro Devices, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.101 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
PowerISO (HKLM-x32\...\PowerISO) (Version: 4.7 - PowerISO Computing, Inc.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
TP-LINK Wireless Client Utility (HKLM-x32\...\{385C8E5A-0B4F-4DCD-BBBD-2A8AE0400A76}) (Version: 7.0 - TP-LINK)
VLC media player 1.1.10 (HKLM-x32\...\VLC media player) (Version: 1.1.10 - VideoLAN)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 9%
Total physical RAM: 32667.52 MB
Available physical RAM: 29659.89 MB
Total Pagefile: 65333.18 MB
Available Pagefile: 61986.5 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.57 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:119.14 GB) (Free:44.03 GB) NTFS
2 Drive d: (New Volume) (Fixed) (Total:3726.02 GB) (Free:146.83 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:2794.39 GB) (Free:2381.76 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\SINPC-PC
 
Administrator            Guest                    sin pc                   
 
 
**** End of log ****

Edited by riskay99, 11 October 2014 - 10:19 PM.


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#2 riskay99

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Posted 14 October 2014 - 12:00 AM

I have also recently found that one way to get the computer to blue screen faster is by using the magnifying glass. With it my computer goes from having maybe an hour or two between crashes to only having 20 minutes between them. Also programs seem to have trouble installing especially steam.

 

edit: Also I have noticed that my video card seems to be constantly over 70 degrees Celsius and often gets to over 80 when the computer is about to crash. Sometimes it will stay at 80 for a long time without crashing though so I am unsure if this is related.


Edited by riskay99, 14 October 2014 - 12:12 AM.


#3 jhayz

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Posted 14 October 2014 - 01:32 AM

Hi riskay99. Please remove avira protection software completely if the problem emanates after installing the program. Can you post the dump files log by registering, uploading and sharing them here https://www.box.com/ Did you also have a previous thermal event problems before reinstalling Windows? Were you able to install the necessary drivers after including the video drivers? You seem to have two video cards installed according to speccy. What PSU brand and wattage output is installed in your desktop? Have you check for dust bunnies already?


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#4 riskay99

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Posted 14 October 2014 - 06:23 PM

https://app.box.com/s/2xlzebc7l1nmab239qc8

 

 

I have had the problem even when avira isn't installed on my computer and even directly after a fresh install. Mainly with avira I have problems when running scans but right now it is doing better than it used to in the past but it still has trouble, I was having some problems with the computer about a year ago where it would just shut down but I could never trace it back to heat specifically but I could never get the computer repaired. At one point the computer stopped accepting installations of operating systems but from what I have been able to tell that may have been that I was using installation media that had corrupted or otherwise had some problem but after a few months I gave up on repairs and then recently started working on it again and found a copy of windows 7 that would install. For my video cards i was able to get them installed but that was after running the program they came with multiple times. My power supply appears to be an Extreme atx 450w. Also on dust i have cleaned it out before but it hasn't helped with the crashes very much. 



#5 jhayz

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Posted 14 October 2014 - 08:49 PM

Try using a different PSU preferrably a branded certified such as Corsair, XFX, Antec of same or greater wattage output. If you happen to have a spare PSU to swap, please use it for testing then check the difference.


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#6 riskay99

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Posted 15 October 2014 - 12:43 PM

Right now my only spare is a lower wattage but I'll report back once I can get one. Thank you for helping me out.

#7 jhayz

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Posted 16 October 2014 - 09:31 PM

Let us know how it went. :thumbup2:


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#8 riskay99

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Posted 21 November 2014 - 04:06 AM

I was finally able to get a new power supply but while that fixed my main problem with it shutting down randomly I am still having problems with the computer running programs such as Malwarebytes and Avira and other programs seem to just be having glitches pretty often. Im not sure if this is related to the installs I did before changing the power supply or if it is something else on the computer that is having problems. 



#9 hamluis

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Posted 21 November 2014 - 10:47 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Although you have the above previously...we would like current data.
 
Louis
 



#10 riskay99

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Posted 21 November 2014 - 10:45 PM

http://speccy.piriform.com/results/LV3tb5TKNg1lZsIHBsrzk34

 

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by sin pc (administrator) on 21-11-2014 at 20:45:17
Running from "C:\Users\sin pc\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/19/2014 06:35:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 1.0.1.711, time stamp: 0x542b53ec
Faulting module name: mbam.exe, version: 1.0.1.711, time stamp: 0x542b53ec
Exception code: 0xc00000fd
Fault offset: 0x0013db7b
Faulting process id: 0xcc4
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
 
Error: (11/19/2014 06:30:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0000374
Fault offset: 0x000ce653
Faulting process id: 0x11d0
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (11/19/2014 06:28:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0000005
Fault offset: 0x0002e39e
Faulting process id: 0xc74
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (11/19/2014 06:27:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 1.0.1.711, time stamp: 0x542b53ec
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0000005
Fault offset: 0x0002e39e
Faulting process id: 0xd48
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
 
Error: (11/19/2014 06:27:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: TrustedInstaller.exe, version: 6.1.7601.17514, time stamp: 0x4ce7989b
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c8f9
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0xb54
Faulting application start time: 0xTrustedInstaller.exe0
Faulting application path: TrustedInstaller.exe1
Faulting module path: TrustedInstaller.exe2
Report Id: TrustedInstaller.exe3
 
Error: (11/19/2014 06:27:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: WerFault.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc2d9
Faulting module name: DUser.dll, version: 6.1.7600.16385, time stamp: 0x4a5bda06
Exception code: 0xc0000005
Fault offset: 0x0000b201
Faulting process id: 0xf68
Faulting application start time: 0xWerFault.exe0
Faulting application path: WerFault.exe1
Faulting module path: WerFault.exe2
Report Id: WerFault.exe3
 
Error: (11/19/2014 06:27:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 1.0.1.711, time stamp: 0x542b53ec
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00690046
Faulting process id: 0xc84
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
 
Error: (11/19/2014 06:27:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: GoogleUpdate.exe, version: 1.3.21.103, time stamp: 0x4f3c6d6c
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0000005
Fault offset: 0x0002e39e
Faulting process id: 0x65c
Faulting application start time: 0xGoogleUpdate.exe0
Faulting application path: GoogleUpdate.exe1
Faulting module path: GoogleUpdate.exe2
Report Id: GoogleUpdate.exe3
 
Error: (11/02/2014 00:45:51 AM) (Source: Application Hang) (User: )
Description: The program avcenter.exe version 14.0.7.266 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: ea8
Start Time: 01cff670e8d5517b
Termination Time: 14227
Application Path: C:\Program Files (x86)\Avira\AntiVir Desktop\avcenter.exe
Report Id: 3677ddd3-6264-11e4-a247-10c37b8fc60a
 
Error: (11/02/2014 00:37:48 AM) (Source: Application Hang) (User: )
Description: The program avcenter.exe version 14.0.7.266 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1218
Start Time: 01cff66f9dff04f2
Termination Time: 60000
Application Path: C:\Program Files (x86)\Avira\AntiVir Desktop\avcenter.exe
Report Id: f63f1a04-6262-11e4-bd7b-10c37b8fc60a
 
System errors:
=============
Error: (11/21/2014 08:37:37 PM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (11/21/2014 08:37:37 PM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (11/21/2014 08:37:35 PM) (Source: Service Control Manager) (User: )
Description: The Avira Real-Time Protection service terminated with service-specific error %%303.
 
Error: (11/21/2014 08:37:34 PM) (Source: Service Control Manager) (User: )
Description: The Avira Scheduler service terminated with service-specific error %%305.
 
Error: (11/19/2014 06:41:47 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.
 
Error: (11/19/2014 06:27:27 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (11/19/2014 06:27:00 PM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (11/19/2014 06:20:42 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053
 
Error: (11/19/2014 06:20:42 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Error: (11/19/2014 06:11:11 PM) (Source: ipnathlp) (User: )
Description: 0
 
Microsoft Office Sessions:
=========================
Error: (11/19/2014 06:35:04 PM) (Source: Application Error)(User: )
Description: mbam.exe1.0.1.711542b53ecmbam.exe1.0.1.711542b53ecc00000fd0013db7bcc401d00461bd917733C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe72e6218a-7055-11e4-a0f5-10c37b8fc60a
 
Error: (11/19/2014 06:30:59 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7601.175144ce79912ntdll.dll6.1.7601.175144ce7ba58c0000374000ce65311d001d00461a009c957C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\SysWOW64\ntdll.dlle0e18c6d-7054-11e4-a0f5-10c37b8fc60a
 
Error: (11/19/2014 06:28:27 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7601.175144ce79912ntdll.dll6.1.7601.175144ce7ba58c00000050002e39ec7401d00461480f7a36C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\SysWOW64\ntdll.dll86cc4c4f-7054-11e4-a0f5-10c37b8fc60a
 
Error: (11/19/2014 06:27:31 PM) (Source: Application Error)(User: )
Description: mbam.exe1.0.1.711542b53ecntdll.dll6.1.7601.175144ce7ba58c00000050002e39ed4801d0046127362575C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Windows\SysWOW64\ntdll.dll6532b4bd-7054-11e4-a0f5-10c37b8fc60a
 
Error: (11/19/2014 06:27:26 PM) (Source: Application Error)(User: )
Description: TrustedInstaller.exe6.1.7601.175144ce7989bntdll.dll6.1.7601.175144ce7c8f9c000037400000000000c40f2b5401d0045ee05ad469C:\Windows\servicing\TrustedInstaller.exeC:\Windows\SYSTEM32\ntdll.dll623022d7-7054-11e4-a0f5-10c37b8fc60a
 
Error: (11/19/2014 06:27:22 PM) (Source: Application Error)(User: )
Description: WerFault.exe6.1.7600.163854a5bc2d9DUser.dll6.1.7600.163854a5bda06c00000050000b201f6801d004611f82b543C:\Windows\SysWOW64\WerFault.exeC:\Windows\SysWOW64\DUser.dll5fb6e53e-7054-11e4-a0f5-10c37b8fc60a
 
Error: (11/19/2014 06:27:18 PM) (Source: Application Error)(User: )
Description: mbam.exe1.0.1.711542b53ecunknown0.0.0.000000000c000000500690046c8401d00460889045dbC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeunknown5d2e6563-7054-11e4-a0f5-10c37b8fc60a
 
Error: (11/19/2014 06:27:00 PM) (Source: Application Error)(User: )
Description: GoogleUpdate.exe1.3.21.1034f3c6d6cntdll.dll6.1.7601.175144ce7ba58c00000050002e39e65c01d0045fe9176555C:\Program Files (x86)\Google\Update\GoogleUpdate.exeC:\Windows\SysWOW64\ntdll.dll526c2e4a-7054-11e4-a0f5-10c37b8fc60a
 
Error: (11/02/2014 00:45:51 AM) (Source: Application Hang)(User: )
Description: avcenter.exe14.0.7.266ea801cff670e8d5517b14227C:\Program Files (x86)\Avira\AntiVir Desktop\avcenter.exe3677ddd3-6264-11e4-a247-10c37b8fc60a
 
Error: (11/02/2014 00:37:48 AM) (Source: Application Hang)(User: )
Description: avcenter.exe14.0.7.266121801cff66f9dff04f260000C:\Program Files (x86)\Avira\AntiVir Desktop\avcenter.exef63f1a04-6262-11e4-bd7b-10c37b8fc60a
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-10-10 08:25:24.840
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\raspppoe.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-10-10 08:25:24.824
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\raspppoe.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
 
=========================== Installed Programs ============================
7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
AMD Accelerated Video Transcoding (Version: 2.00.0002 - Advanced Micro Devices, Inc.) Hidden
AMD APP SDK Runtime (Version: 10.0.923.1 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{E4490157-303F-F06F-FB6E-D2053A43A182}) (Version: 8.0.873.0 - Advanced Micro Devices, Inc.)
AMD Drag and Drop Transcoding (Version: 2.00.0000 - Advanced Micro Devices, Inc.) Hidden
AMD Fuel (Version: 2012.0405.2205.37728 - Advanced Micro Devices, Inc.) Hidden
AMD Media Foundation Decoders (Version: 1.0.70405.2224 - Advanced Micro Devices, Inc.) Hidden
AMD VISION Engine Control Center (x32 Version: 2012.0405.2205.37728 - Advanced Micro Devices, Inc.) Hidden
Application Verifier x64 External Package (Version: 8.100.26629 - Microsoft) Hidden
Asmedia ASM104x USB 3.0 Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.16.12.0 - Asmedia Technology)
Avira (HKLM-x32\...\{9480d4af-12b9-4e56-8034-4031ef6ab39d}) (Version: 1.1.25.25607 - Avira Operations GmbH & Co. KG)
Avira (x32 Version: 1.1.25.25607 - Avira Operations GmbH & Co. KG) Hidden
Avira Free Antivirus (HKLM-x32\...\Avira AntiVir Desktop) (Version: 14.0.7.306 - Avira)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2012.0405.2205.37728 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2012.0405.2205.37728 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2012.0405.2205.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2012.0405.2204.37728 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2012.0405.2205.37728 - Advanced Micro Devices, Inc.) Hidden
Chrome Remote Desktop Host (HKLM-x32\...\{61F565EB-B101-4EBE-89BB-EF0AA3F2FFB8}) (Version: 38.0.2125.9 - Google Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.101 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Kits Configuration Installer (x32 Version: 8.100.25984 - Microsoft) Hidden
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50709 - Microsoft Corporation)
Microsoft .NET Framework 4.5 (Version: 4.5.50709 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (HKLM-x32\...\{D1D37853-0004-3E36-A7AA-74F4EEA35F64}) (Version: 4.5.50930 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 SDK (HKLM-x32\...\{19A5926D-66E1-46FC-854D-163AA10A52D3}) (Version: 4.5.51641 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
MSI Development Tools (x32 Version: 8.100.25984 - Microsoft Corporation) Hidden
PowerISO (HKLM-x32\...\PowerISO) (Version: 4.7 - PowerISO Computing, Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.67.1226.2012 - Realtek)
SDK Debuggers (x32 Version: 8.100.26837 - Microsoft Corporation) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
The Secret World (HKLM-x32\...\Steam App 215280) (Version:  - Funcom)
TP-LINK Wireless Client Utility (HKLM-x32\...\{385C8E5A-0B4F-4DCD-BBBD-2A8AE0400A76}) (Version: 7.0 - TP-LINK)
Update for Microsoft .NET Framework 4.5 (KB2805226) (HKLM-x32\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132}.KB2805226) (Version: 1 - Microsoft Corporation)
VLC media player 1.1.10 (HKLM-x32\...\VLC media player) (Version: 1.1.10 - VideoLAN)
Windows App Certification Kit Native Components (Version: 8.100.26629 - Microsoft Corporation) Hidden
Windows App Certification Kit x64 (x32 Version: 8.100.26837 - Microsoft Corporation) Hidden
Windows Software Development Kit (x32 Version: 8.100.26837 - Microsoft Corporation) Hidden
Windows Software Development Kit DirectX x64 Remote (Version: 8.100.25984 - Microsoft Corporation) Hidden
Windows Software Development Kit DirectX x86 Remote (x32 Version: 8.100.25984 - Microsoft Corporation) Hidden
Windows Software Development Kit EULA (x32 Version: 8.100.25984 - Microsoft Corporations) Hidden
Windows Software Development Kit for Windows 8.1 (HKLM-x32\...\{dfe9c941-2d53-42eb-8631-05ab80216136}) (Version: 8.100.26837 - Microsoft Corporation)
Windows Software Development Kit for Windows Store Apps (x32 Version: 8.100.26837 - Microsoft Corporation) Hidden
Windows Software Development Kit for Windows Store Apps DirectX x64 Remote (Version: 8.100.26837 - Microsoft Corporation) Hidden
Windows Software Development Kit for Windows Store Apps DirectX x86 Remote (x32 Version: 8.100.26837 - Microsoft Corporation) Hidden
Windows Software Development Kit Redistributables (x32 Version: 8.100.26837 - Microsoft Corporation) Hidden
WPT Redistributables (x32 Version: 8.100.26837 - Microsoft) Hidden
WPTx64 (x32 Version: 8.100.26837 - Microsoft) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 12%
Total physical RAM: 32667.52 MB
Available physical RAM: 28630.43 MB
Total Pagefile: 65333.23 MB
Available Pagefile: 61074.08 MB
Total Virtual: 4095.88 MB
Available Virtual: 3985.35 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:119.14 GB) (Free:8.17 GB) NTFS
2 Drive d: (New Volume) (Fixed) (Total:3726.02 GB) (Free:78.3 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:2794.39 GB) (Free:2337.57 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\SINPC-PC
 
Administrator            Guest                    sin pc                   
 
 
**** End of log ****

Edited by hamluis, 22 November 2014 - 10:29 AM.


#11 hamluis

hamluis

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Posted 22 November 2014 - 10:49 AM

1 Drive c: () (Fixed) (Total:119.14 GB) (Free:8.17 GB) NTFS
 
You have insufficient free space on the Windows partition, should be no less than 15% of total space for that partition or user may expect malperformance by Windows.
 
I would adjust free space by moving video files from C: to another partition...then run the chkdsk /r command on the Windows partition.  I would follow that with the sfc /scannow command, based on the possibility of damaged system files.
 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

Then...let's see if problems persist.

 

Louis






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