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Unexpected shut down and reboots, no BSOD or any other errors/warnings


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21 replies to this topic

#1 WatDabney

WatDabney

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Posted 11 October 2014 - 02:51 PM

This started 2 days ago and has happened 5 times since then.  There have been no warnings/errors/BSOD, just random shut down as if it was an unplugged desktop (laptop with full charged battery).  After crash, reboots to options of safe mode as system did not shut down properly.

 

The specifics: 

 

This is a Dell Inspiron 5737, only 7 months old

 

OS is Windows 7 64 bit Home Premium

 

Everything is updated

 

I have run all system diagnostic utilities available, including CHKDSK, with no errors reported and no issues anywhere

 

Dell tech support lied to me yesterday and told me they fixed it by unchecking the "Automatically Restart" box under "Startup and Recovery" and telling me it was an issue with a windows update that caused the crashes, yet the same thing happened again this morning, so apparently they didn't fix anything and just installed a couple of Dell optimization programs, each triggered AVG warnings and have since been removed.

 

If anyone can tell me what is going on here and how I can remedy this problem I would greatly appreciate it.

 

Thanks...

 

Here is a MiniToolbox report just compiled :

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by TMoyer (administrator) on 11-10-2014 at 15:34:07
Running from "C:\Users\TMoyer\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:
==================
Error: (10/11/2014 02:17:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (10/11/2014 02:10:25 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with iteration:
   Instantiating VSS server

 

Error: (10/11/2014 02:10:25 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server

 

Error: (10/11/2014 02:07:51 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Instantiating VSS server

 

Error: (10/11/2014 02:07:51 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it
Operation:
   Instantiating VSS server

 

Error: (10/11/2014 02:07:49 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Instantiating VSS server

 

Error: (10/11/2014 02:07:49 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server

 

Error: (10/11/2014 01:59:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (10/11/2014 10:06:52 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server

 

Error: (10/11/2014 10:06:52 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server

 

System errors:
=============
Error: (10/11/2014 02:17:08 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: 3
Error Type: 9
Processor ID: 0

The details view of this entry contains further information.

 

Error: (10/11/2014 09:49:05 AM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly.  It has done this 1 time(s).

 

Error: (10/11/2014 09:48:05 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:46:55 AM on ‎10/‎11/‎2014 was unexpected.

 

Error: (10/10/2014 08:31:55 PM) (Source: Service Control Manager) (User: )
Description: The PnkBstrA service terminated unexpectedly.  It has done this 1 time(s).

 

Error: (10/10/2014 01:14:09 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: 3
Error Type: 9
Processor ID: 0

The details view of this entry contains further information.

 

Error: (10/10/2014 00:52:42 PM) (Source: Service Control Manager) (User: )
Description: The Dell Click 2 Fix+ service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

 

Error: (10/10/2014 00:16:05 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:14:54 PM on ‎10/‎10/‎2014 was unexpected.

 

Error: (10/10/2014 09:23:00 AM) (Source: Service Control Manager) (User: )
Description: The PnkBstrA service terminated unexpectedly.  It has done this 1 time(s).

 

Error: (10/10/2014 08:52:18 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:50:36 AM on ‎10/‎10/‎2014 was unexpected.

 

Error: (10/09/2014 10:31:41 PM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.

 

Microsoft Office Sessions:
=========================
Error: (10/11/2014 02:17:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (10/11/2014 02:10:25 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Instantiating VSS server

 

Error: (10/11/2014 02:10:25 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Instantiating VSS server

 

Error: (10/11/2014 02:07:51 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Instantiating VSS server

 

Error: (10/11/2014 02:07:51 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Instantiating VSS server

 

Error: (10/11/2014 02:07:49 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Instantiating VSS server

 

Error: (10/11/2014 02:07:49 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Instantiating VSS server

 

Error: (10/11/2014 01:59:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (10/11/2014 10:06:52 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Instantiating VSS server

 

Error: (10/11/2014 10:06:52 AM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Instantiating VSS server

 

=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.34537 - BitTorrent Inc.)
AC3Filter 2.5b (HKLM-x32\...\AC3Filter_is1) (Version: 2.5b - Alexander Vigovsky)
Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Assassin's Creed (HKLM-x32\...\{8CFA9151-6404-409A-AF22-4632D04582FD}) (Version: 1.02 - Ubisoft)
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4259 - AVG Technologies)
AVG 2014 (Version: 14.0.4040 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4259 - AVG Technologies) Hidden
AVG PC TuneUp 2014 (en-US) (x32 Version: 14.0.1001.204 - AVG) Hidden
AVG PC TuneUp 2014 (HKLM-x32\...\AVG PC TuneUp) (Version: 14.0.1001.204 - AVG)
AVG PC TuneUp 2014 (x32 Version: 14.0.1001.204 - AVG) Hidden
Banctec Service Agreement (HKLM-x32\...\{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}) (Version: 2.0.0 - Dell Inc.)
BioShock (HKLM-x32\...\Steam App 7670) (Version:  - 2K Boston)
BioShock 2 (HKLM-x32\...\Steam App 8850) (Version:  - 2K Marin)
BioShock Infinite (HKLM-x32\...\Steam App 8870) (Version:  - Irrational Games)
BitTorrent Sync (HKLM-x32\...\BitTorrent Sync) (Version: 1.4.83 - BitTorrent Inc.)
Complete Care Business Service Agreement (HKLM-x32\...\{0ECFCB07-9BFE-4970-ACA1-D568D982760B}) (Version: 2.0.0 - Dell Inc.)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
CyberLink LabelPrint 2.5 (x32 Version: 2.5.0.6603 - CyberLink Corp.) Hidden
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 11.0 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.0.3123 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (x32 Version: 10.0.1.3126 - CyberLink Corp.) Hidden
CyberLink PowerDVD 12 (x32 Version: 12.0.3324.55 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{650DE870-ECA3-4E63-8D77-778512BE5D4C}) (Version:  - Microsoft)
Dell Digital Delivery (HKLM-x32\...\{D850CB7E-72BC-4510-BA4F-48932BFAB295}) (Version: 2.9.901.0 - Dell Products, LP)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Home Systems Service Agreement (HKLM-x32\...\{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}) (Version: 2.0.0 - Dell Inc.)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 5.11.0.3 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 17.0.14.0 - Synaptics Incorporated)
Glyph (HKLM-x32\...\Glyph) (Version:  - Trion Worlds, Inc.)
GOM Player (HKLM-x32\...\GOM Player) (Version: 2.2.62.5209 - Gretech Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 36.0.1985.125 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.23.1766 - Intel Corporation)
Intel® PRO/Wireless Driver (Version: 16.06.2000.0671 - Intel Corporation) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3345 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology(patch version 3.0.1327.1) (HKLM\...\{302600C1-6BDF-4FD1-1307-148929CC1385}) (Version: 3.1.1307.0358 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.2.1000 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 12.8.2.1000 - Intel Corporation) Hidden
Intel® Update Manager (HKLM-x32\...\{12914061-EB9B-4AE7-AC7E-0B8A607C7DF4}) (Version: 2.3.1338 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.3.34 - Intel Corporation)
Intel® WiDi (HKLM\...\{C605440F-2748-435F-9F29-EB1C8134856F}) (Version: 4.1.17.0 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{6882ac6d-e97d-4e25-b3ea-5f3f21055dfe}) (Version: 16.6.0 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (Version: 16.06.0000.0280 - Intel Corporation) Hidden
Intel® Trusted Connect Service Client (Version: 1.31.8.1 - Intel Corporation) Hidden
Java 7 Update 65 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217055FF}) (Version: 7.0.650 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Junk Mail filter update (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-0081-0409-0000-0000000FF1CE}) (Version: 14.0.6123.5001 - Microsoft Corporation)
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.0.4041.0512 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft WSE 3.0 Runtime (HKLM-x32\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
Movie Maker (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 32.0.3 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 32.0.3 (x86 en-GB)) (Version: 32.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 21.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
Origin (HKLM-x32\...\Origin) (Version: 9.4.20.386 - Electronic Arts, Inc.)
PeerBlock 1.2 (r693) (HKLM\...\{015C5B35-B678-451C-9AEE-821E8D69621C}_is1) (Version: 1.2.0.693 - PeerBlock, LLC)
Photo Gallery (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Premium Service Agreement (HKLM-x32\...\{C33AA6D6-F5EC-48F3-AFDC-8141345D473A}) (Version: 2.0.0 - Dell Inc.)
Project64 1.6 (HKLM-x32\...\{9559F7CA-5E34-4237-A2D9-D856464AD727}) (Version: 1.6.1 - Project64)
QualxServ Service Agreement (HKLM-x32\...\{903679E8-44C8-4C07-9600-05C92654FC50}) (Version: 2.0.0 - Dell Inc.)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.16.002 - Dell Inc.)
R.U.S.E (HKLM-x32\...\Steam App 21970) (Version:  - Eugen Systems)
Real Alternative 2.0.2 (HKLM-x32\...\RealAlt_is1) (Version: 2.0.2 - )
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 7.73.618.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7023 - Realtek Semiconductor Corp.)
RIFT (HKLM-x32\...\Glyph RIFT) (Version:  - Trion Worlds, Inc.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Sid Meier's Civilization 4 (HKLM-x32\...\{CFBCE791-2D53-4FCE-B3FB-D6E01F4112E8}) (Version: 1.61 - Firaxis Games)
Sid Meier's Civilization 4 (x32 Version: 1.61 - Firaxis Games) Hidden
Sims 3 Store v. 2.0 (HKLM-x32\...\Sims 3 Store v. 2.0) (Version: 2.0 - Saucy Releases)
Skype™ 6.18 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.106 - Skype Technologies S.A.)
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
The Sims" 3 (HKLM-x32\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}) (Version: 1.67.2 - Electronic Arts)
The Sims™ 3 + Expansions Uninstaller (HKLM-x32\...\The Sims™ 3 + Expansions Uninstaller) (Version: 1.0.0.11 - Electronic Arts)
The Sims™ 3 70s, 80s, & 90s Stuff (HKLM-x32\...\{E1868CAE-E3B9-4099-8C18-AA8944D336FD}) (Version: 17.0.77 - Electronic Arts)
The Sims™ 3 Ambitions (HKLM-x32\...\{910F4A29-1134-49E0-AD8B-56E4A3152BD1}) (Version: 4.10.1 - Electronic Arts)
The Sims™ 3 Diesel Stuff (HKLM-x32\...\{1C9B6173-6DC9-4EEE-9EFC-6BA115CFBE43}) (Version: 14.0.48 - Electronic Arts)
The Sims™ 3 Fast Lane Stuff (HKLM-x32\...\{ED436EA8-4145-4703-AE5D-4D09DD24AF5A}) (Version: 5.8.1 - Electronic Arts)
The Sims™ 3 Generations (HKLM-x32\...\{E6B88BD6-E4B2-4701-A648-B6DAC6E491CC}) (Version: 8.0.152 - Electronic Arts)
The Sims™ 3 High-End Loft Stuff (HKLM-x32\...\{71828142-5A24-4BD0-97E7-976DA08CE6CF}) (Version: 3.13.1 - Electronic Arts)
The Sims™ 3 Into the Future (HKLM-x32\...\{A0BBD6C7-B546-4048-B33A-F21F5C9F5B09}) (Version: 21.0.150 - Electronic Arts)
The Sims™ 3 Island Paradise (HKLM-x32\...\{DB21639E-FE55-432C-BCA2-0C5249E3F79E}) (Version: 19.0.101 - Electronic Arts)
The Sims™ 3 Katy Perry's Sweet Treats (HKLM-x32\...\{9B2506E3-9A3F-45B5-96BF-509CAD584650}) (Version: 13.0.62 - Electronic Arts)
The Sims™ 3 Late Night (HKLM-x32\...\{45057FCE-5784-48BE-8176-D9D00AF56C3C}) (Version: 6.5.1 - Electronic Arts)
The Sims™ 3 Master Suite Stuff (HKLM-x32\...\{08A25478-C5DD-4EA7-B168-3D687CA987FF}) (Version: 11.0.84 - Electronic Arts)
The Sims™ 3 Movie Stuff (HKLM-x32\...\{D0087539-3C57-44E0-BEE7-D779D546CBE1}) (Version: 20.0.53 - Electronic Arts)
The Sims™ 3 Outdoor Living Stuff (HKLM-x32\...\{117B6BF6-82C3-420C-B284-9247C8568E53}) (Version: 7.3.2 - Electronic Arts)
The Sims™ 3 Pets (HKLM-x32\...\{C12631C6-804D-4B32-B0DD-8A496462F106}) (Version: 10.0.96 - Electronic Arts)
The Sims™ 3 Seasons (HKLM-x32\...\{3DE92282-CB49-434F-81BF-94E5B380E889}) (Version: 16.0.136 - Electronic Arts)
The Sims™ 3 Showtime (HKLM-x32\...\{3BBFD444-5FAB-49F6-98B1-A1954E831399}) (Version: 12.0.273 - Electronic Arts)
The Sims™ 3 Supernatural (HKLM-x32\...\{B37DAFA5-717D-41F8-BDFB-3A4B68C0B3A1}) (Version: 15.0.135 - Electronic Arts)
The Sims™ 3 Town Life Stuff (HKLM-x32\...\{7B11296A-F894-449C-8DF6-6AAAA7D4D118}) (Version: 9.0.73 - Electronic Arts)
The Sims™ 3 University Life (HKLM-x32\...\{F26DE8EF-F2CF-40DC-8CDA-CC0D82D11B36}) (Version: 18.0.126 - Electronic Arts)
The Sims™ 3 World Adventures (HKLM-x32\...\{BA26FFA5-6D47-47DB-BE56-34C357B5F8CC}) (Version: 2.17.2 - Electronic Arts)
The Witcher: Enhanced Edition (HKLM-x32\...\Steam App 20900) (Version:  - CD Projekt RED)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2889836) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{9179FC17-97A8-4D98-9E09-05720AF5D44E}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{7DE7DF97-82FE-4B3A-AB8D-1621F9CC464A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUSR_{089DBFD7-8211-43B2-AAAE-5BDD8C23E3A8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUSR_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Update for Microsoft Word 2010 (KB2880529) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B9B89E01-5B6B-4F73-BC34-B2C0D8ACB4CD}) (Version:  - Microsoft)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
Warframe (HKLM-x32\...\Steam App 230410) (Version:  - Digital Extremes)
Windows Live Communications Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Family Safety (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Wing Commander III (HKLM-x32\...\{F96B9930-E22A-44D6-81B5-6C8E92C21B4B}) (Version: 2.0.0.2 - Electronic Arts)
WinRAR 5.10 beta 3 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.10.3 - win.rar GmbH)

 

========================= Memory info: ===================================

Percentage of memory in use: 25%
Total physical RAM: 8080.36 MB
Available physical RAM: 5990.45 MB
Total Pagefile: 16158.9 MB
Available Pagefile: 13912.6 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.53 MB

 

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:909.81 GB) (Free:251.16 GB) NTFS

 

========================= Users: ========================================

User accounts for \\TMOYER-PC

Administrator            Guest                    TMoyer                  

**** End of log ****


Edited by hamluis, 12 October 2014 - 12:31 PM.
Pasted log into post - Hamluis.


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#2 hamluis

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Posted 12 October 2014 - 12:32 PM

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 WatDabney

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Posted 12 October 2014 - 12:45 PM

http://speccy.piriform.com/results/JGyTz1k6RsXa6XdSk3z7u72



#4 hamluis

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Posted 12 October 2014 - 04:47 PM

AVG PC TuneUp 2014 (en-US) (x32 Version: 14.0.1001.204 - AVG) Hidden
AVG PC TuneUp 2014 (HKLM-x32\...\AVG PC TuneUp) (Version: 14.0.1001.204 - AVG)
AVG PC TuneUp 2014 (x32 Version: 14.0.1001.204 - AVG) Hidden
 

Although it's not reflected in the MiniToolBox data...you also have Tuneup Utilities processes running.

 

I suggest you uninstall above named programs...then follow that by running the chkdsk /r command...tollowed by running the sfc /scannow command.

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm

 

Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

How to perform disk error checking in Windows XP, chkdsk - http://support.microsoft.com/kb/315265

 

LEARN how to use SFC.EXE (system file checker) - http://www.updatexp.com/scannow-sfc.html

 

Louis



#5 WatDabney

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Posted 12 October 2014 - 05:15 PM

AVG PC TuneUp 2014 (en-US) (x32 Version: 14.0.1001.204 - AVG) Hidden
AVG PC TuneUp 2014 (HKLM-x32\...\AVG PC TuneUp) (Version: 14.0.1001.204 - AVG)
AVG PC TuneUp 2014 (x32 Version: 14.0.1001.204 - AVG) Hidden
 

Although it's not reflected in the MiniToolBox data...you also have Tuneup Utilities processes running.

 

I suggest you uninstall above named programs...then follow that by running the chkdsk /r command...tollowed by running the sfc /scannow command.

 

 

 

Can you please clarify what the issue here would be?  I have had the AVG software installed since I got this computer back in March and have never had a problem, so how did you come to the conclusion that this is what is causing the unexpected reboots?  I need to know that this is the root problem and not some kind of hardware issue, since this computer is still under warranty and I don't want to miss out on getting this fixed before the warranty expires.



#6 hamluis

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Posted 12 October 2014 - 06:38 PM

Sorry...I must have misread my post.

 

I don't know the "root cause" of what's wrong with your system.  If I claimed to do so, maybe I need to be examined by a team of doctors.

 

I merely looked at the data you provided...and provided what I would do if that were my system...and it had the symptoms that you have reported.

 

By all means, feel free to disregard such, whether from me or anyone else with suggestions/ideas about your system.

 

Louis



#7 WatDabney

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Posted 12 October 2014 - 07:21 PM

I have no reason to disregard what you have advised as a remedy to what is going on with my system, I was just curious as to what led you to that conclusion, i.e. what part of the data I provided is pointing to the fixes you recommended.  I just want to have a better understanding of what is going on so if in the future I encounter similar issues I know what to look for in the diagnostic material I can pull together.  Also, as I had mentioned, I wanted to confirm with you that the issues I'm having are software related and not hardware so I don't miss out on a warranty repair while still covered. 

 

I will be attempting the fixes you have mentioned and will cross my fingers that it will cure what is going on here and I don't have to deal with Dell again, since my first (and last) encounter with them resulted in no more than more Dell bloatware on my system, a waste of 2 hours of my time, and nothing being resolved after I was told the problem was fixed.  The fact that the same thing happened 12 hours after my encounter with Dell proves that I can't rely on their supposed "technical expertise" and I should have come here first, since I have had nothing but great results and excellent support from everyone I've encountered on this website for a couple of years now.  I am not as knowledgable as most people here and I am just trying to learn as I go so I can possibly help other people with their issues.



#8 hamluis

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Posted 12 October 2014 - 07:34 PM

I don't suggest "fixes" or "solutions"...I only make suggestions.

 

Those suggestions are based on 3 things:  my limited personal experiences with computers...what I have read and "learned" from the various forums and members of said forums since 2000 or so...and what I have learned from all the posters here with problems who have submitted any data regarding their errors, situations, what they've done, and so on.

 

Whether your computer is working perfectly or whether it's a mess...the comments made in Post #4 should still have been made...just as a process of attempting to educate members about why you should not install "junk programs" on your system.  If you had read those links, none of which are my personal links, you would have known that.

 

I'd like to be able to offer "fixes" to members who post for assistance, but I can't.  I don't have their systems, I cannot see their systems, I cannot experiment with the system...I have nothing I can guarantee as a "fix" or a "cure" for a problem that I have to define based on communication that may be faulty.

 

All of us...who offer suggestions/advice/comments...to anyone posting here at BC looking for help...we do so in the spirit of throwing out comments that MAY be of some assistance, they are not guaranteed to be of assistance.  We are not seers, not even the best of us...we merely do the best that we can to try offer comments...that may help, not hurt...those asking for help.

 

Louis


Edited by hamluis, 12 October 2014 - 07:36 PM.


#9 TsVk!

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Posted 12 October 2014 - 07:35 PM

Is your laptop fan becoming very noisy just before this happens? Do you use your machine in a dusty environment? Or sat on a bed or soft surface that could block the exhaust vents?

 

It could be that it is overheating and shutting down to prevent damage.

 

You can clean it by blowing out all the vents with compressed air.



#10 WatDabney

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Posted 12 October 2014 - 07:54 PM

Is your laptop fan becoming very noisy just before this happens? Do you use your machine in a dusty environment? Or sat on a bed or soft surface that could block the exhaust vents?

 

It could be that it is overheating and shutting down to prevent damage.

 

You can clean it by blowing out all the vents with compressed air.

 

 

The fan is not making any unusual noise and the laptop sits on a glass top table almost all the time, and each time it has shut down it gave no signs of stress from the fan or any other warning signs.  I have blown out the vents with compressed air a few times and try to keep it free from dust as much as possible.  I've opened up a few computers over the years and have seen the amount of dust that can collect in them and understand how this can cause overheating problems, so I do my best to keep it as clean as possible.  It is very rare that I use the laptop in bed or other area where the vents can be blocked, and if I do, I always place it on a book or other flat survace to prevent blockage to the vents.



#11 TsVk!

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Posted 12 October 2014 - 07:57 PM

Does the problem occur in safe mode also?

 

(it could be a driver problem you see)



#12 WatDabney

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Posted 12 October 2014 - 08:07 PM

Does the problem occur in safe mode also?

 

(it could be a driver problem you see)

 

 

I had not run it in safe mode for long after it crashed, only long enough to run a couple scans to make sure there was no virus or malware causing the problems.   While in safe mode it didn't occur, so I don't know if that could be it.  Should I run it in safe mode for a while and see what happens?



#13 TsVk!

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Posted 12 October 2014 - 08:51 PM

Absolutely... have you run the

 

sfc /scannow

 

command from an elevated command prompt?



#14 WatDabney

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Posted 12 October 2014 - 09:50 PM

Absolutely... have you run the

 

sfc /scannow

 

command from an elevated command prompt?

 

 

Not yet, but will be running it tomorrow.



#15 TsVk!

TsVk!

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Posted 12 October 2014 - 10:03 PM

Let us know how you go.

 

:busy:






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