Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I believe I am infected with a Fake HDD - would love some guidance


  • Please log in to reply
5 replies to this topic

#1 bmcgirth

bmcgirth

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:07:29 AM

Posted 11 October 2014 - 08:59 AM

I initally posted on the RogueKiller site and they offered ZERO assistance - If I may post what I wrote there - the issue is relatively the same and easier on my typing skills.

 

Rogue Killer post:

11 Sept 2014

 

Hi

I recently was asked to fix a relative's pc  - uncle died and we need to get info. I believe from the research that it is a fake HDD problem. I get action center warnings that my antivirus needs ro be turned on, firewall off, etc. I try to turn firewall on and get error messages that it wont let me. I can't do windows updates, etc.

I have run Rkill, TDSS killer, Malwarebytes, Superantispyware, Spybot S&D, ADWCleaner, JRT and finally Rogue Killer.
I get through the prescan of RK and it tells me I have ZeroAccess attached to Superantispyware.

I also got a Serial.exe I believe that came up.

I run the scan part of RK and when it gets to the win32 driver scan it freezes and when i run my mouse over the scan, delete, report buttons they light up and the scan appears to be over. I get a couple of registry items that initially allows me to check them. If I check them before the freeze it allows the delete but then I see that they were "replaced". If I dont check the items before RK freezes, I am not able to check them nor delete.

I do get this which I have tried.
http://www.adlice.com/zeroaccess-removal-with-roguekiller/
It seemed to work...got a lot of red results, deleted and they were back on the next reboot.

Any suggestions?

 

This is the initial report log:


Here is the log - before i hit the delete button and chose what to remove:

RogueKiller V9.2.10.0 [Jul 11 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : wcm [Admin rights]
Mode : Scan -- Date : 09/12/2014  10:38:25

¤¤¤ Bad processes : 3 ¤¤¤
[ZeroAccess] SUPERANTISPYWARE.EXE -- C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE[7] -> KILLED [TermProc]
[Suspicious.Path] FirefoxPortable.exe -- C:\Users\wcm\Desktop\ff14 backup\FirefoxPortable\FirefoxPortable.exe[7] -> KILLED [TermThr]
[Suspicious.Path] firefox.exe -- C:\Users\wcm\Desktop\ff14 backup\FirefoxPortable\App\firefox\firefox.exe[7] -> KILLED [TermThr]

¤¤¤ Registry Entries : 2 ¤¤¤
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-2686632235-3909572256-2187879314-1001\Software\Microsoft\Internet Explorer\Main | Start Page :   -> FOUND
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-2686632235-3909572256-2187879314-1001\Software\Microsoft\Internet Explorer\Main | Start Page :   -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ HOSTS File : 1 ¤¤¤
[C:\Windows\System32\drivers\etc\hosts] 127.0.0.1   localhost

¤¤¤ Antirootkit : 2 (Driver: LOADED) ¤¤¤
[Filter(Kernel.Filter)] \Driver\atapi @ Unknown : \Driver\cdrom @ \Device\CdRom0 (\SystemRoot\System32\Drivers\PxHlpa64.sys)
[Filter(Kernel.Filter)] \Driver\atapi @ \Device\CdRom0 : \Driver\GEARAspiWDM @ Unknown (\SystemRoot\system32\drivers\USBPORT.SYS)

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: WDC WD5000AADS-00S9B0 ATA Device +++++
--- User ---
[MBR] f29d794f749304545b5cc015d96d24ed
[BSP] 38fff1c52b15ca93b8e93dfa799c11f9 : Windows Vista/7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 476838 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive1: ST3250318AS ATA Device +++++
--- User ---
[MBR] f3d722eff050e18a42f983240efeb788
[BSP] 643b57b4d47c703132dfef6575dc728c : Windows Vista/7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 238373 MB
User = LL1 ... OK
User = LL2 ... OK


============================================
RKreport_DEL_09062014_142125.log - RKreport_DEL_09062014_143646.log - RKreport_DEL_09062014_152201.log - RKreport_DEL_09072014_172249.log
RKreport_DEL_09072014_175809.log - RKreport_DEL_09082014_151208.log - RKreport_DEL_09082014_175926.log - RKreport_DEL_09082014_183324.log
RKreport_DEL_09082014_190010.log - RKreport_DEL_09092014_165031.log - RKreport_DEL_09092014_170856.log - RKreport_DEL_09092014_174445.log
RKreport_DEL_09092014_184758.log - RKreport_DEL_09112014_102646.log - RKreport_DEL_09112014_104826.log - RKreport_SCN_09062014_141732.log
RKreport_SCN_09062014_143408.log - RKreport_SCN_09062014_150903.log - RKreport_SCN_09072014_152418.log - RKreport_SCN_09072014_171527.log
RKreport_SCN_09072014_175619.log - RKreport_SCN_09082014_135233.log - RKreport_SCN_09082014_175244.log - RKreport_SCN_09082014_180908.log
RKreport_SCN_09082014_185915.log - RKreport_SCN_09092014_134645.log - RKreport_SCN_09092014_163616.log - RKreport_SCN_09092014_165057.log
RKreport_SCN_09092014_170746.log - RKreport_SCN_09092014_174330.log - RKreport_SCN_09092014_180426.log - RKreport_SCN_09112014_102627.log
RKreport_SCN_09112014_104201.log


NOTE:

*** The two registry entries that start with PUM - When I select and delete they come back immediately as 'replaced'.

 

 

I have since reinstalled SuperAntiSpyware and no longer get that issue but the PUM issue is still there.

 

Here is the latest log:

 

RogueKiller V10.0.1.0 [Oct 10 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Safe mode with network support
User : wcm [Administrator]
Mode : Delete -- Date : 10/11/2014  09:27:23

¤¤¤ Processes : 2 ¤¤¤
[Suspicious.Path] FirefoxPortable.exe -- C:\Users\wcm\Desktop\ff14 backup\FirefoxPortable\FirefoxPortable.exe[7] -> Killed [TermProc]
[Suspicious.Path] firefox.exe -- C:\Users\wcm\Desktop\ff14 backup\FirefoxPortable\App\firefox\firefox.exe[7] -> Killed [TermProc]

¤¤¤ Registry : 2 ¤¤¤
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-2686632235-3909572256-2187879314-1001\Software\Microsoft\Internet Explorer\Main | Start Page :   -> Replaced (http://go.microsoft.com/fwlink/p/?LinkId=255141)
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-2686632235-3909572256-2187879314-1001\Software\Microsoft\Internet Explorer\Main | Start Page :   -> Replaced (http://go.microsoft.com/fwlink/p/?LinkId=255141)

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ Hosts File : 0 [Too big!] ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Not loaded [0xc000035f]) ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: WDC WD5000AADS-00S9B0 ATA Device +++++
--- User ---
[MBR] f29d794f749304545b5cc015d96d24ed
[BSP] 38fff1c52b15ca93b8e93dfa799c11f9 : Windows Vista/7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 476838 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive1: ST3250318AS ATA Device +++++
--- User ---
[MBR] f3d722eff050e18a42f983240efeb788
[BSP] 643b57b4d47c703132dfef6575dc728c : Windows Vista/7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 238373 MB
User = LL1 ... OK
User = LL2 ... OK


============================================
RKreport_DEL_09062014_142125.log - RKreport_DEL_09062014_143646.log - RKreport_DEL_09062014_152201.log - RKreport_DEL_09072014_172249.log
RKreport_DEL_09072014_175809.log - RKreport_DEL_09082014_151208.log - RKreport_DEL_09082014_175926.log - RKreport_DEL_09082014_183324.log
RKreport_DEL_09082014_190010.log - RKreport_DEL_09092014_165031.log - RKreport_DEL_09092014_170856.log - RKreport_DEL_09092014_174445.log
RKreport_DEL_09092014_184758.log - RKreport_DEL_09112014_102646.log - RKreport_DEL_09112014_104826.log - RKreport_DEL_09122014_104943.log
RKreport_DEL_09122014_112316.log - RKreport_DEL_09122014_114509.log - RKreport_DEL_09182014_122903.log - RKreport_DEL_09212014_021846.log
RKreport_DEL_09212014_111725.log - RKreport_DEL_10082014_005155.log - RKreport_SCN_09062014_141732.log - RKreport_SCN_09062014_143408.log
RKreport_SCN_09062014_150903.log - RKreport_SCN_09072014_152418.log - RKreport_SCN_09072014_171527.log - RKreport_SCN_09072014_175619.log
RKreport_SCN_09082014_135233.log - RKreport_SCN_09082014_175244.log - RKreport_SCN_09082014_180908.log - RKreport_SCN_09082014_185915.log
RKreport_SCN_09092014_134645.log - RKreport_SCN_09092014_163616.log - RKreport_SCN_09092014_165057.log - RKreport_SCN_09092014_170746.log
RKreport_SCN_09092014_174330.log - RKreport_SCN_09092014_180426.log - RKreport_SCN_09112014_102627.log - RKreport_SCN_09112014_104201.log
RKreport_SCN_09122014_103825.log - RKreport_SCN_09122014_112230.log - RKreport_SCN_09122014_113447.log - RKreport_SCN_09122014_115433.log
RKreport_SCN_09182014_122419.log - RKreport_SCN_09212014_021602.log - RKreport_SCN_09212014_110734.log - RKreport_SCN_09212014_144652.log
RKreport_SCN_10082014_004332.log - RKreport_SCN_10112014_092649.log



BC AdBot (Login to Remove)

 


m

#2 buddy215

buddy215

  • BC Advisor
  • 12,616 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:06:29 AM

Posted 11 October 2014 - 09:25 AM

You said you need to get info off of a computer once belonging to someone who has died....is that correct?

Are you able to access the files on that computer to get the info you seek?


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 bmcgirth

bmcgirth
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:07:29 AM

Posted 11 October 2014 - 10:19 AM

Not sure if I can access all the files. Some files are missing or hidden - my aunt worked with him and said some folders are not where they usually are. I'm really in the dark on this one. I'd also like to just get the machine working for her and then set it up like Ft Knox after.



#4 buddy215

buddy215

  • BC Advisor
  • 12,616 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:06:29 AM

Posted 11 October 2014 - 10:57 AM

If your concern is malware...

 

Create a DDS log by following the instruction #6 at Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help - Virus, Trojan, Spyware, and Malware Removal Logs

 

Post the DDS log in a new topic at Virus, Trojan, Spyware, and Malware Removal Logs

 

Once you have posted the new topic describing the problem along with the DDS log, do not bump

the new topic. Wait for a response. Not sure how long it will be...maybe even days...


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#5 bmcgirth

bmcgirth
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:07:29 AM

Posted 11 October 2014 - 01:25 PM

Thanks. I guess my main issue IS malware.  I can only assume thats what's creating al the havoc. Will get on this.



#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,239 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:07:29 AM

Posted 11 October 2014 - 08:25 PM

Please include the RK log also.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users