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Sound suddenly stopped working


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#1 garec111

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Posted 10 October 2014 - 06:10 PM

So a few months ago, I built the computer I'm currently using. Everything ran relatively smoothly up until a day or two ago, when the audio just stopped functioning. I've done just about everything I can think of, with both speakers and headphones. I've followed up on just about every lead i've managed to find online, but I'm still open to suggestions. To walk you through exactly what I was doing leading up to the problem: I was using my computer in my room, audio functioning perfectly. I power it off and unplug everything, and carry it to a room opposite to mine. I plug it in and set up my monitor, mouse and keyboard. Now, here's the unusual part. I plugged a phone line that was connected to my into the port on the back of my computer. I'd never done that before and to be honest I was curious. Nothing happened, and while I messed with some settings for a little bit, it was uneventful. I then powered the computer off, returned it to my room, and set everything back up. Before putting on my headphones, I received a popup notification from Razer Synapse, asking me If I wanted to use my settings from the cloud or my local settings. I selected Cloud. It was at this point that I noticed that my audio had ceased to work. When I plugged in my headphones, I could sometimes get 2-3 seconds of almost clear audio, but then it would cut out again. Since then, I've uninstalled, then re-installed Razer Synapse, but It made no difference and I'm not certain it's even related. I'm in the process of running an antivirus scan, but I doubt anything that would affect my audio will be found. Please help me with this issue ASAP, I use audio almost constantly. Any advice whatsoever is welcome, covering the widest range of spectrums possible. I'm willing to try whatever. I don't have a seperate soundcard, I use the onboard sound from my Gigabyte G1 Sniper B5 motherboard. Never had problems before. Thank you.



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#2 old rocker

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Posted 10 October 2014 - 07:38 PM

 

"I plugged a phone line that was connected to my into the port on the back of my computer".

 

Where did you plug the phone line into and what was the other end connected to?

 

Do you have a telephone modem installed?

 

What Operating System are you running?

 

Check Device Manager for misconfigurations.

Remove the audio device driver and reboot the system, let Windows reinstall the driver.

 

Check Services make sure Windows Audio Service is set to Automatic and the service is Started.

 

Please download and run Speccy: http://www.bleepingcomputer.com/download/speccy/

 

When Speccy completes click File > Publish Snapshot, click Yes to Proceed with Publish, Copy/Paste into your next post the link to your snapshot. This will save many questions about your system!

 

Please download MiniToolBox: http://www.bleepingcomputer.com/download/minitoolbox/

Check the last 6 boxes and click Go

 

Please publish the resulys in your next post.

 

Best of luck and Please keep BC posted!


Edited by old rocker, 10 October 2014 - 07:40 PM.


#3 garec111

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Posted 10 October 2014 - 08:06 PM

Thanks for replying quickly!

 

The phone line was plugged into my wall. The other end was plugged into the port on my motherboard. I wouldnt know what to call it, but there was only one available.

 

I'm running Windows 7 64 bit.

 

No misconfigurations in Device Manager. I did what you said, no luck.

 

Windows Audio Service is set to Automatic and Started.

 

http://speccy.piriform.com/results/DNMNd4FdiA5qcrAeAuxm1md

 

Would you like me to copy and paste the results from minitoolbox?



#4 old rocker

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Posted 11 October 2014 - 11:40 AM

Hi,

 

Yes... Please post the MiniToolbox results.

 

Are you mistaking an Ethernet Cable for a Phone Line, or did you actually plug a RJ-12 Phone Line Connector into your Ethernet Port? It will go in but fits sloppy and will serve no purpose.

 

From Speccy...
Audio

 

Sound Cards
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
NVIDIA High Definition Audio
USB Audio Device
Realtek High Definition Audio
HD Webcam C310
Razer Surround Audio Controller
High Definition Audio Device

 

Playback Devices
Speakers (Razer Surround Audio Controller): (default)
Realtek Digital Output(Optical) (Realtek High Definition Audio)
Speakers (Realtek High Definition Audio)
Realtek Digital Output (Realtek High Definition Audio)

 

Recording Devices
Microphone (Blue Snowball): (default)
Realtek Digital Input (Realtek High Definition Audio)
Microphone (HD Webcam C310)

 

I am no expert, nor do I have experience with Razer. Looks like there are plenty of people experiencing the same issues as you...
http://www.bing.com/searchq=razer+surround+audio+controller+no+sound&qs=AS&sk=AS1&pq=razer+surround+audio&sc=3-20&sp=2&cvid=cfb4974a95ea487db4077cd9770c72f6&FORM=QBLH&ghc=1

 

Look at Playback Devices above. You have Speakers (Razer Surround Audio Controller): (default)
Try making Speakers (Realtek High Definition Audio): (default)

Do you have sound?

 

My next question to you (if that little quick change didn't work) is would you be willing to remove all Razer Software and go back to basics (using the Realtek Sound device). This way we isolate a hardware or software issue. You may have to reinstall the Realtek Audio Drivers and let's see if we have sound.
http://www.gigabyte.com/products/product-page.aspx?pid=4594#dl

 

If successful... and sound returns... Then... add the Razer software back into the picture and check the results.

 

Does this sound feasable to you?

 

Best of luck and Please keep BC posted!



#5 garec111

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Posted 11 October 2014 - 01:40 PM

Yes, it was an RJ-12 phone line. I grabbed it believing it to be an ethernet cable, and I didnt discover my mistake until I found the cable I had originally been looking for.

 

I've done both of the things you suggested, no results.

 

Here are the MiniToolBox Results:

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Gabe (administrator) on 11-10-2014 at 14:37:46
Running from "C:\Users\Gabe\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/11/2014 02:30:32 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/11/2014 02:23:45 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/10/2014 08:47:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/10/2014 08:42:31 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/10/2014 07:39:51 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/10/2014 05:57:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/10/2014 07:25:02 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9002
 
Error: (10/10/2014 07:25:02 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9002
 
Error: (10/10/2014 07:25:02 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/10/2014 07:25:01 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8003
 
 
System errors:
=============
Error: (10/11/2014 02:29:57 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Network Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (10/11/2014 02:29:55 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
cdrom
 
Error: (10/11/2014 02:29:54 PM) (Source: Service Control Manager) (User: )
Description: The Razer Game Scanner service failed to start due to the following error: 
%%1053
 
Error: (10/11/2014 02:29:54 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Razer Game Scanner service to connect.
 
Error: (10/11/2014 02:29:06 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126
 
Error: (10/11/2014 02:27:55 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (10/11/2014 02:23:20 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
cdrom
 
Error: (10/11/2014 02:23:16 PM) (Source: Service Control Manager) (User: )
Description: The Razer Game Scanner service failed to start due to the following error: 
%%1053
 
Error: (10/11/2014 02:23:16 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Razer Game Scanner service to connect.
 
Error: (10/11/2014 02:22:20 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126
 
 
Microsoft Office Sessions:
=========================
Error: (10/11/2014 02:30:32 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/11/2014 02:23:45 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/10/2014 08:47:04 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/10/2014 08:42:31 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/10/2014 07:39:51 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/10/2014 05:57:26 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/10/2014 07:25:02 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9002
 
Error: (10/10/2014 07:25:02 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9002
 
Error: (10/10/2014 07:25:02 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/10/2014 07:25:01 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8003
 
 
 
=========================== Installed Programs ============================
360 Internet Security (HKLM-x32\...\360 Internet Security) (Version: 4.9.0.4902 - Qihu 360 Software Co., Ltd.)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
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Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.3.153 - Adobe Systems, Inc.)
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CameraHelperMsi (x32 Version: 13.51.815.0 - Logitech) Hidden
Castle Crashers (HKLM-x32\...\Steam App 204360) (Version:  - The Behemoth)
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Counter-Strike: Source (HKLM-x32\...\Steam App 240) (Version:  - Valve)
Crysis 2 Maximum Edition (HKLM-x32\...\Steam App 108800) (Version:  - Crytek Studios)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dark Souls: Prepare to Die Edition (HKLM-x32\...\Steam App 211420) (Version:  - FromSoftware)
Darksiders (HKLM-x32\...\Steam App 50620) (Version:  - Vigil Games)
Darksiders II (HKLM-x32\...\Steam App 50650) (Version:  - Vigil Games)
DarksidersInstaller (HKLM-x32\...\{B93EEE50-9C8F-45DF-95E4-3D85A6E242F3}) (Version: 1.00.1000 - THQ)
Dead Island (HKLM-x32\...\Steam App 91310) (Version:  - Techland)
Dead Space (HKLM-x32\...\Steam App 17470) (Version:  - EA Redwood Shores)
Dead Space 2 (HKLM-x32\...\Steam App 47780) (Version:  - Visceral Games)
Dead Space™ 3 (HKLM-x32\...\{D4329609-4102-4F8C-B83F-7FE024EEA314}) (Version: 1.0.0.0 - Electronic Arts, Inc.)
Desktop Icon für Amazon (HKLM\...\DesktopIconAmazon) (Version: 1.0.1 (de) - CHIP.de)
DOOM II: Hell on Earth (HKLM-x32\...\Steam App 2300) (Version:  - id Software)
Dota 2 (HKLM-x32\...\Steam App 570) (Version:  - Valve)
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Dropbox (HKCU\...\Dropbox) (Version: 2.10.30 - Dropbox, Inc.)
erLT (x32 Version: 1.20.138.34 - Logitech, Inc.) Hidden
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Fallout 3 - Game of the Year Edition (HKLM-x32\...\Steam App 22370) (Version:  - Bethesda Game Studios)
Fallout: New Vegas (HKLM-x32\...\Steam App 22380) (Version:  - Obsidian Entertainment)
FEZ (HKLM-x32\...\Steam App 224760) (Version:  - Polytron Corporation)
File Association Helper (HKLM\...\{C168639F-5810-4EC8-B1E8-0251AA8A771C}) (Version: 1.2.225.65451 - WinZip Computing International, LLC)
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Firefall (HKLM-x32\...\Steam App 227700) (Version:  - Red 5 Studios)
FTL: Faster Than Light (HKLM-x32\...\Steam App 212680) (Version:  - Subset Games)
Garry's Mod (HKLM-x32\...\Steam App 4000) (Version:  - Facepunch Studios)
GIMP 2.8.10 (HKLM\...\GIMP-2_is1) (Version: 2.8.10 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 37.0.2062.124 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
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Half-Life (HKLM-x32\...\Steam App 70) (Version:  - Valve)
Half-Life 2 (HKLM-x32\...\Steam App 220) (Version:  - Valve)
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Half-Life 2: Lost Coast (HKLM-x32\...\Steam App 340) (Version:  - Valve)
Hearthstone (HKLM-x32\...\Hearthstone) (Version:  - Blizzard Entertainment)
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Hitman: Absolution (HKLM-x32\...\Steam App 203140) (Version:  - IO Interactive)
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Homefront (HKLM-x32\...\Steam App 55100) (Version:  - Kaos Studios)
Injustice: Gods Among Us Ultimate Edition (HKLM-x32\...\Steam App 242700) (Version:  - NetherRealm Studios)
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League of Legends (x32 Version: 3.0.1 - Riot Games) Hidden
Left 4 Dead 2 (HKLM-x32\...\Steam App 550) (Version:  - Valve)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (x32 Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (x32 Version: 11.0.60610 - Microsoft Corporation) Hidden
Mirror's Edge (HKLM-x32\...\Steam App 17410) (Version:  - DICE)
Movie Maker (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
Mumble 1.2.7 (HKLM-x32\...\{CF8BBFA2-5502-4904-A9E9-8D5CAA8DF785}) (Version: 1.2.7 - Thorvald Natvig)
NETGEAR WNA1000M Wireless USB 2.0 Adapter (HKLM-x32\...\InstallShield_{62F7B391-E2B2-4714-BBAA-A14E4FAAB95C}) (Version: 1.01.10 - NETGEAR)
NETGEAR WNA1000M Wireless USB 2.0 Adapter (x32 Version: 1.01.10 - NETGEAR) Hidden
NVIDIA 3D Vision Controller Driver 337.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 337.88 - NVIDIA Corporation)
NVIDIA Control Panel 337.88 (Version: 337.88 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 2.1.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1.3 - NVIDIA Corporation)
NVIDIA GeForce Experience Service (Version: 16.13.56 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 337.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 337.88 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.162.1274 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 2.0 - NVIDIA Corporation) Hidden
NVIDIA PhysX (HKLM-x32\...\{80407BA7-7763-4395-AB98-5233F1B34E65}) (Version: 9.13.1220 - NVIDIA Corporation)
NVIDIA PhysX (Legacy) (HKLM-x32\...\{FAAC26AD-73BA-40CE-86AA-C9213F9E064A}) (Version: 9.13.0604 - NVIDIA Corporation)
NVIDIA ShadowPlay 16.13.56 (Version: 16.13.56 - NVIDIA Corporation) Hidden
NVIDIA Update 16.13.56 (Version: 16.13.56 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 16.13.56 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.25 (Version: 1.2.25 - NVIDIA Corporation) Hidden
Open Broadcaster Software (HKLM-x32\...\Open Broadcaster Software) (Version:  - )
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
OpenOffice 4.1.1 (HKLM-x32\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
Origin (HKLM-x32\...\Origin) (Version: 9.4.11.2806 - Electronic Arts, Inc.)
Photo Gallery (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
PlanetSide 2 (HKCU\...\SOE-PlanetSide 2) (Version:  - Sony Online Entertainment)
PlanetSide 2 (HKLM-x32\...\Steam App 218230) (Version:  - Sony Online Entertainment)
Portal (HKLM-x32\...\Steam App 400) (Version:  - Valve)
Portal 2 (HKLM-x32\...\Steam App 620) (Version:  - Valve)
PunkBuster Services (HKLM-x32\...\PunkBusterSvc) (Version: 0.990 - Even Balance, Inc.)
Quake (HKLM-x32\...\Steam App 2310) (Version:  - id Software)
Razer Surround (HKLM-x32\...\Razer Surround) (Version: 1.05.10 - Razer Inc.)
Razer Synapse 2.0 (HKLM-x32\...\{0D78BEE2-F8FF-4498-AF1A-3FF81CED8AC6}) (Version: 1.18.15.20888 - Razer Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7076 - Realtek Semiconductor Corp.)
Rise of Incarnates (HKLM-x32\...\Steam App 258160) (Version:  - Bandai Namco Games)
Saints Row 2 (HKLM-x32\...\Steam App 9480) (Version:  - Volition)
Saints Row: The Third (HKLM-x32\...\Steam App 55230) (Version:  - Volition)
SHIELD Streaming (Version: 3.1.1000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (Version: 16.13.56 - NVIDIA Corporation) Hidden
Sid Meier's Civilization V (HKLM-x32\...\Steam App 8930) (Version:  - 2K Games, Inc.)
Skype™ 6.20 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.20.104 - Skype Technologies S.A.)
Smite (HKLM-x32\...\{3C87E0FF-BC0A-4F5E-951B-68DC3F8DF017}) (Version: 1.0.2298.3 - Hi-Rez Studios)
Sniper Elite: Nazi Zombie Army 2 (HKLM-x32\...\Steam App 247910) (Version:  - )
Source Filmmaker (HKLM-x32\...\Steam App 1840) (Version:  - Valve)
Speccy (HKLM\...\Speccy) (Version: 1.22 - Piriform)
Spotify (HKCU\...\Spotify) (Version: 0.9.14.13.gba5645ad - Spotify AB)
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Team Fortress 2 (HKLM-x32\...\Steam App 440) (Version:  - Valve)
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.15 - TeamSpeak Systems GmbH)
The Binding of Isaac (HKLM-x32\...\Steam App 113200) (Version:  - Edmund McMillen and Florian Himsl)
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version:  - Bethesda Game Studios)
The Walking Dead (HKLM-x32\...\Steam App 207610) (Version:  - )
Titan Quest (HKLM-x32\...\Steam App 4540) (Version:  - Iron Lore Entertainment)
Total War: ROME II (HKLM-x32\...\Steam App 214950) (Version:  - Creative Assembly)
Tribes Ascend (HKLM-x32\...\{3C87E0FF-BC0A-4F5E-951B-68DC3F8DF010}) (Version: 1.0.1268.1 - Hi-Rez Studios)
Trine 2 (HKLM-x32\...\Steam App 35720) (Version:  - Frozenbyte)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 4.5.1f3 - Unity Technologies ApS)
Unturned (HKLM-x32\...\Steam App 304930) (Version:  - Nelson Sexton)
Uplay (HKLM-x32\...\Uplay) (Version: 4.6 - Ubisoft)
VC_CRT_x64 (Version: 1.02.0000 - Intel Corporation) Hidden
Wacom Tablet (HKLM\...\Wacom Tablet Driver) (Version: 6.3.9w3 - Wacom Technology Corp.)
War of the Roses (HKLM-x32\...\Steam App 42160) (Version:  - Fatshark)
Warframe (HKLM-x32\...\Steam App 230410) (Version:  - Digital Extremes)
Warhammer 40,000 Space Marine (HKLM-x32\...\Steam App 55150) (Version:  - Relic)
Warhammer® 40,000™: Dawn of War® II (HKLM-x32\...\Steam App 15620) (Version:  - Relic Entertainment)
Watch_Dogs (HKLM-x32\...\Uplay Install 274) (Version:  - Ubisoft)
WebTablet FB Plugin 32 bit (HKLM-x32\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WebTablet FB Plugin 64 bit (HKLM\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
Windows Live Communications Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
WinZip 18.5 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240E3}) (Version: 18.5.11111 - WinZip Computing, S.L. )
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)
WSE_Astromenda (HKLM-x32\...\WSE_Astromenda) (Version:  - WSE_Astromenda)
Xiph.Org Open Codecs 0.85.17777 (HKLM-x32\...\Open Codecs) (Version: 0.85.17777 - Xiph.Org)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 38%
Total physical RAM: 8064.16 MB
Available physical RAM: 4958.91 MB
Total Pagefile: 16126.51 MB
Available Pagefile: 12133.02 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.76 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:179.02 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\GABE-PC
 
Administrator            Gabe                     Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
10-10-2014 03:22:57 Removed Razer Synapse 2.0.
10-10-2014 21:48:20 Installed Razer Synapse 2.0.
 
**** End of log ****


#6 old rocker

old rocker

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Posted 11 October 2014 - 02:17 PM

Hello

 

Please read and follow...

 

I am recommending this because of the system errors noted in the MiniToolbox log

Windows offers a System File Check and Repair Utility.

This will scan all protected system files.

If corrupted files are found the utility will replace them if possible.

1. Click your Start Orb, in the Search programs and files window type "cmd" (without the quotes)

Under Programs (1) you should see cmd.exe

2. Right click cmd.exe and choose Run as administrator.

Click Yes or enter the Administrator password when the User Account Control window opens.

This will open an elevated command prompt or command prompt as Administrator.

3. When the command window opens Immediately following the displayed string type "sfc /scannow" (without the quotes. Note the space between sfc and /).

4. Press <Enter> to execute the command.

The command processor responds with...

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.

Verification xxx% complete.

The scan will take a few minutes to run, upon completion it will let you know the status of the scan.

5. Immediately following the displayed string type or copy/paste the following line...

"findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt" (without the quotes)

6. Press <Enter> to execute the command.

7. Immediately following the displayed string type "exit" (without the quotes) and press <Enter> to execute the command and close the window.

8. Look for a new text document on your desktop named sfcdetails.txt.

9. Open the document and copy/paste the contents into your next post.

 

 

Best of luck and Please keep BC posted!






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