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Cant system restore my gateway, windows 8


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#1 lordsoth_13

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Posted 10 October 2014 - 01:13 PM

Hello I am new here and just have a quick question. I am running windows 8, my computer os a gateway, model sx2110 and it is super slow so i wanted to do a factory reset on it, problem is that when I go to change pc settings and then click on recovery and try to reset my pc i always get an error message saying "there was a problem resetting your pc, no changes were made." So i tried to go to my gateway program files, and I clicked on gateway recovery management and tried to run the system restore there, but when I did that, nothing happened, it just loaded so i waited for a whole day and the computer never did anything else besides load. I tried restarting it doing the alt+f10 and f8 etc. But my computer wont launch any kind of boot menu at startup, so i was just wondering if there is any way to reset my computer because I dont have a recovery disk. Thanks so much in advance for any help.


Edited by hamluis, 10 October 2014 - 03:54 PM.
Moved from Win 8 to Am I Infected - Hamluis.


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#2 dicke

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Posted 10 October 2014 - 03:19 PM

Welcome,

It sounds like you have an infection problem. I'm going to ask a moderator to move your message to the 'amI infected' forum so that you can get the expert assistance you need. Read the instructions and follow directions exactly so that you can get the best possible results as quickly as possible.

Keep us posted

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 Budapest

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Posted 10 October 2014 - 03:55 PM

Try this:

 

http://gateway-us.custhelp.com/app/answers/detail/a_id/2631/session/L3RpbWUvMTQxMjk3NDQ4Ny9zaWQvUlpVQzh5NG0%3D


The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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