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Stuck at splash screen


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9 replies to this topic

#1 Yurichan4

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Posted 09 October 2014 - 05:10 PM

I'm having some trouble with my computer.
After I restarted it, it won't boot at all.
It gets stuck at the splash screen.
So far, nothing has worked.
What should I do?

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#2 dicke

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Posted 09 October 2014 - 10:03 PM

Welcome,

Shut down, take a break then try booting from the installation CD and running the start up repair option

Keep us posted

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 Yurichan4

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Posted 10 October 2014 - 03:03 PM

I couldn't find my installation disc.
Is there anything I can do?

#4 dicke

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Posted 10 October 2014 - 03:09 PM

Whar are the hardware and OS specs?

Thanks

 

Dick


Stay well and surf safe [stay protected]

Dick E


#5 Yurichan4

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Posted 10 October 2014 - 03:41 PM

This is all I could find out.
Windows 7 Home (64-bit)
AMD Phenom II 840T
12GB DDR3 RAM
Western Digital WD15EARS
AMD 785G chipset

#6 dicke

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Posted 10 October 2014 - 05:50 PM

Can you boot to safe mode?

Desktop or laptop?

Keep us posted

 

Dick


Stay well and surf safe [stay protected]

Dick E


#7 Yurichan4

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Posted 11 October 2014 - 01:45 AM

I cannot boot the computer at all.
It's a desktop PC.

#8 JohnC_21

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Posted 11 October 2014 - 08:56 AM

Download your Home Premium X64 bit here. Burn the iso file on a Windows 7 computer by right clicking and select burn image or using a program like Imgburn. If you decide to install Imgburn on another computer opt out of any optional programs you do not want.

 

Use the Installation disk to do a startup repair. Startup repair may take up to three times before a repair is completed. If that does not work see if you can do a System Restore. (see step 7)

 

Do you need any data off the hard drive shortly?


Edited by JohnC_21, 11 October 2014 - 08:57 AM.


#9 Yurichan4

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Posted 11 October 2014 - 11:47 AM

I don't.
Your suggestion worked.
Thanks for the help.

#10 JohnC_21

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Posted 11 October 2014 - 11:58 AM

Glad that worked out for you and thank you for the update.






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