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Black screen upon logging in


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#1 Miguel_92

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Posted 09 October 2014 - 01:32 PM

As the title says i have to wait about 2 minutes before i can see my desktop due to a black screen. I had this issue a while ago and i fixed it somehow but i cannot recall how i did it lol. It's a 64 bit laptop with zero malware or viruses on the machine and i shouldn't really have to wait that long just to wait for my desktop to appear as it's a really quick laptop. If anyone can give me a fix for this issue i would be delighted. Thanks



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#2 dicke

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Posted 09 October 2014 - 09:13 PM

If you have the installation CD you might try a startup repair to see if that clears the problem

Keep us posted

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 dc3

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Posted 10 October 2014 - 10:42 AM

Does this happen in Safe Mode?


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#4 Miguel_92

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Posted 11 October 2014 - 10:34 PM

Just tried safe mode and it logged in straight away. Any hints on what could be causing the issue on normal boot up? I have just updated my graphics card driver but i can't really see that causing a major issue.


Edited by Miguel_92, 11 October 2014 - 10:54 PM.


#5 dicke

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Posted 11 October 2014 - 10:58 PM

Shut down, take five, boot up and if it is still giving you a problem try a startup repair

Keep us posted


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#6 dc3

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Posted 12 October 2014 - 09:42 AM

I would like for you to perform a Clean Boot.  This may be a Service or a Startup item causing this.  If it is this will point toward the faulting Service or Startup item.

 

 
 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Step 1
 
(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Step 2
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Step 3
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  I repeat, by disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
If the problem does not reoccur after the reboot this means that there is a Service which is causing this proble, continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmesIf the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it. 
 
 
When you are finished using the Clean Boot go back to System Configuration and click on the General, then click on Normal Startup, click on OK, then restart your computer.

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#7 Miguel_92

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Posted 12 October 2014 - 02:17 PM

I've had the same issue with my Windows 7 PC that im currently using and now it goes straight to the desktop now but i  still have no idea what was causing the issue on this machine. Hopefully i can fix my laptop later. Thanks for the help!



#8 Miguel_92

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Posted 12 October 2014 - 05:51 PM

After saying it worked i decided to restart my PC 3 times and it worked fine...until i turned it off and it started with the black screen but not for as long this time. It's going to be a bit tedious trying to find the issue in msconfig i think on my laptop and PC.



#9 dc3

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Posted 13 October 2014 - 09:14 AM

I'll be around.


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#10 Miguel_92

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Posted 14 October 2014 - 11:28 PM

I've fixed my laptop 100% now. Still getting a small delay on my Win 7 machine but it doesn't take an age like last time to log in which is better. When i have more time i may try turning off certain services to see if i can get it to log in instantly.



#11 dc3

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Posted 15 October 2014 - 08:28 AM

Happy computing.


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#12 Miguel_92

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Posted 19 October 2014 - 01:56 PM

Just a quick update. I've fixed both my machines that had this problem completly. Still not sure what caused it but that doesn't matter now lol. :bananas:






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