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Google Chrome not working IE and Firefox run fine


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11 replies to this topic

#1 SarahBob

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Posted 09 October 2014 - 12:26 PM

Hi,

This is my first post here so hopefully I am in the right place. A few months ago I started having an issue with Google Chrome. Any time I open the browser the google.com search engine appears but if I type something in to the search bar it instantatiously gives me the "cannot connect to the internet" error page. Same with if I try to type any other website into the browser bar. I then opened Internet Explorer and it worked just fine so I down loaded Firefox because I can't stand to run IE for longer than it takes to download a different broswer. I then did a few normal trouble shooting things at first, turning my computer off and on again, restarting the router, uninstalling chrome and reinstalling. I had a friend who is going to school for IT come over and look at it and he did a few things which I don't remember. But nothing worked. I also ran CCleaner to get rid of any malware. Just today I tried these trouble shooting steps: http://www.selectrealsecurity.com/fix-internet-connection. When I ran FarBar service scanner no missing files or errors were found...so yeah I am pretty much at a loss.

Anyone on here have this issue before or know how to fix it?

~Sarah



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#2 boopme

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Posted 09 October 2014 - 01:31 PM

Hi Sarah try...


Open IE and on the menu: Tools -> Internet Options
Hit the Connections tab, then hit the LAN Settings button and UNCHECK
"Use a proxy server for your LAN", then OK both windows.

Then run...
Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 SarahBob

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Posted 09 October 2014 - 01:50 PM

Results [removed because issue was resolved]


Edited by SarahBob, 09 October 2014 - 09:01 PM.


#4 boopme

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Posted 09 October 2014 - 02:23 PM

I see an issue in your Hosts file that may be the problem. Restore that by using the Fix-It button here.

 

Let me know.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 SarahBob

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Posted 09 October 2014 - 03:25 PM

Done. Chrome still not working...:/



#6 boopme

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Posted 09 October 2014 - 03:36 PM

Ok Sarah, let's rule out malware.


Download TDSSKiller and save it to your desktop.

  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .
    .
    .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

 

BTW ,I moved this to Am I INfected as that's where we work on malware.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 SarahBob

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Posted 09 October 2014 - 03:42 PM

TDSSKiller completed


Edited by SarahBob, 09 October 2014 - 08:58 PM.


#8 SarahBob

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Posted 09 October 2014 - 03:53 PM

AdwCleaner completed


Edited by SarahBob, 09 October 2014 - 08:56 PM.


#9 SarahBob

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Posted 09 October 2014 - 04:02 PM

Junkware removal tool completed


Edited by SarahBob, 09 October 2014 - 08:57 PM.


#10 SarahBob

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Posted 09 October 2014 - 08:42 PM

ESET report:
C:\AdwCleaner\Quarantine\C\Users\Sarah Bob\AppData\Roaming\UpdaterEX\UpdateProc\UpdateTask.exe.vir    a variant of Win32/DealPly.S potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Windows\System32\drivers\{c5e48979-bd7f-4cf7-9b73-2482a67a4f37}Gw64.sys.vir    a variant of Win64/Riskware.NetFilter.F application    cleaned by deleting - quarantined
C:\Users\Sarah Bob\AppData\Local\StormAlerts\StormAlertsApp.exe    a variant of MSIL/Adware.StrongVault.A application    cleaned by deleting - quarantined
 



#11 SarahBob

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Posted 09 October 2014 - 08:54 PM

It works now! :D

Thank you!



#12 boopme

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Posted 09 October 2014 - 09:44 PM

Great!!

I believe there was outdated Java in your Minitool box log

Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.
- Kaspersky Lab report: Evaluating the threat level of software vulnerabilities
- Microsoft: Unprecedented Wave of Java Exploitation
- Ghosts of Java Haunt Users

Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 8 and save it to your desktop.
  • Under "Java Platform, Standard Edition"...click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select (click on) the download link for your operating system (Windows x86 Offline: jre-8u201-windows-i586.exe or Windows x64: jre-8u201-windows-x64.exe) and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to StartBtn.gif > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7/8 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-8u201-windows-i586.exe (or jre-8u201-windows-x64.exe for 64-bit) to install the newest version.
  • If using Windows 7/8 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered any unwanted software or toolbars during installation, just uncheck the box before continuing unless you want it. The McAfee Security Scan Plus may be installed unless you uncheck the McAfee installation box when updating Java.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary. To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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