I installed and ran AVG PC TuneUp for the 1st time. It scanned the laptop and removed all the "threats" and asked for a reboot. After the laptop is re-started it got stuck at the "Windows is starting..." screen. I can hear the hard disk spinning.
When i tried to start it up in safe mode, it got stuck at the "Loading Windows Files" screen after some files are loaded. IMG_20141007_225309069.jpg 185.43KB 0 downloads The hard disk can be heard spinning and the laptop heating up.
I also tried using the usb drive to boot up the machine, and selected to repair the OS. In the System Recovery Options IMG_20141009_130020069_HDR.jpg 161.21KB 0 downloads, i selected "Use recover tools that can help fix problems starting Windows. Select an operating system to repair. If you operating system isn't listed, click Load Drivers and then install drivers for your hard disks." Nothing was listed, so i went to the HP site and downloaded the Intel Rapid Driver onto the USB drive and selected that, but an error message saying "The specified location does not contain information about your hardware." IMG_20141009_133429417.jpg 155.34KB 0 downloads
So now i'm stuck. Please please please help!
Laptop Model: HP Envy 6-1010TU
OS: Windows 7 Home Edition 64-bit (original OS that came with the laptop)
Edited by supermozzie, 09 October 2014 - 12:00 AM.