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Photo

Wireless network connected, but still cannot connect to internet.


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1 reply to this topic

#1 Fade2black22

Fade2black22

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  • 85 posts
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  • Local time:02:57 AM

Posted 08 October 2014 - 10:37 PM

A friend of mine was saying that the internet on her laptop was not working. when I decided to take a look at it I found that both the wireless and Ethernet internet connection was not working. The weird part is that information seems to be transmitting through both connections because windows updates just fine. I pinged the ip address and there is no packet loss. I thought it might be something to do with avg blocking some software so I removed it, and nothing. I have also tried uninstalling and reinstalling the drivers for both the wireless adapter and Ethernet card. then I tried uninstalling and reinstalling Internet explorer 11 and nothing. I cant even access internet in safemode. At my wits end.  

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Owner (administrator) on 08-10-2014 at 22:42:47
Running from "D:\"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Minimal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Could not flush the DNS Resolver Cache: Function failed during execution.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
::1             localhost

127.0.0.1       localhost

========================= IP Configuration: ================================

 

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Computer
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
Server:  UnKnown
Address:  127.0.0.1

Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.
Unable to contact IP driver. General failure.
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (10/08/2014 10:42:16 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (10/08/2014 10:41:59 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2013-02-08 20:56:32.530
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SoftwareDistribution\Download\488053cdbca3231eeb2c2af7236d09ed\inst\amd64_microsoft-windows-rpc-remote_31bf3856ad364e35_6.1.7601.17514_none_1ebf38b449c0930f\rpcrtremote.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-02-08 20:56:32.436
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SoftwareDistribution\Download\488053cdbca3231eeb2c2af7236d09ed\inst\amd64_microsoft-windows-rpc-remote_31bf3856ad364e35_6.1.7601.17514_none_1ebf38b449c0930f\rpcrtremote.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-02-08 20:56:06.447
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SoftwareDistribution\Download\488053cdbca3231eeb2c2af7236d09ed\inst\amd64_microsoft-windows-userenv_31bf3856ad364e35_6.1.7601.17514_none_ee666fe261e263e3\userenv.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-02-08 20:56:05.495
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SoftwareDistribution\Download\488053cdbca3231eeb2c2af7236d09ed\inst\amd64_microsoft-windows-userenv_31bf3856ad364e35_6.1.7601.17514_none_ee666fe261e263e3\userenv.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-01-20 21:02:43.035
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SoftwareDistribution\Download\488053cdbca3231eeb2c2af7236d09ed\inst\amd64_microsoft-windows-rpc-remote_31bf3856ad364e35_6.1.7601.17514_none_1ebf38b449c0930f\rpcrtremote.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-01-20 21:02:42.834
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SoftwareDistribution\Download\488053cdbca3231eeb2c2af7236d09ed\inst\amd64_microsoft-windows-rpc-remote_31bf3856ad364e35_6.1.7601.17514_none_1ebf38b449c0930f\rpcrtremote.dll because the set of per-page image hashes could not be found on the system.

 

=========================== Installed Programs ============================
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 1.5.0.7220 - Adobe Systems Inc.) Hidden
Adobe Flash Player 13 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 13.0.0.214 - Adobe Systems Incorporated)
Adobe Reader 9.1 MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-A91000000001}) (Version: 9.1.0 - Adobe Systems Incorporated)
Ares 4.1 (HKLM-x32\...\Ares_is1) (Version:  - Official Ares)
ASUS AI Recovery (HKLM-x32\...\{06585B02-F20D-4AB2-9A64-86EF2AE0F8F0}) (Version: 1.0.7 - ASUS)
ASUS AP Bank (HKLM-x32\...\ASUS AP Bank_is1) (Version: 1.0.0.0 - ASUSTEK)
ASUS CopyProtect (HKLM-x32\...\{6B77A7F6-DD63-4F13-A6FF-83137A5AC354}) (Version: 1.0.0015 - ASUS)
ASUS Data Security Manager (HKLM-x32\...\{FA2092C5-7979-412D-A962-6485274AE1EE}) (Version: 1.00.0014 - ASUS)
ASUS FancyStart (HKLM-x32\...\{F0DF4513-3C4C-4EB8-8012-2C5F70AF3988}) (Version: 1.0.6 - ASUSTeK Computer Inc.)
ASUS LifeFrame3 (HKLM-x32\...\{1DBD1F12-ED93-49C0-A7CC-56CBDE488158}) (Version: 3.0.20 - ASUS)
ASUS Live Update (HKLM-x32\...\{E657B243-9AD4-4ECC-BE81-4CCF8D667FD0}) (Version: 2.5.9 - ASUS)
ASUS MultiFrame (HKLM-x32\...\{9D48531D-2135-49FC-BC29-ACCDA5396A76}) (Version: 1.0.0019 - ASUS)
ASUS SmartLogon (HKLM-x32\...\{64452561-169F-4A36-A2FF-B5E118EC65F5}) (Version: 1.0.0007 - ASUS)
ASUS Splendid Video Enhancement Technology (HKLM-x32\...\{0969AF05-4FF6-4C00-9406-43599238DE0D}) (Version: 1.02.0028 - ASUS)
ASUS Virtual Camera (HKLM-x32\...\{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}) (Version: 1.0.19 - asus)
ASUS_U_Series_Screensaver (HKLM-x32\...\ASUS_U_Series_Screensaver) (Version:  - )
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0001 - ASUS)
BearShare (x32 Version: 10.0.0.119267 - Musiclab, LLC) Hidden
Behind the Reflection (HKLM-x32\...\Behind the Reflection) (Version:  - iWin.com)
CCleaner (HKLM\...\CCleaner) (Version: 3.25 - Piriform)
center (x32 Version: 3.40.0000.0000 - Eastman Kodak Company) Hidden
ControlDeck (HKLM-x32\...\{5B65EF64-1DFA-414A-8C94-7BB726158E21}) (Version: 1.0.4 - ASUS)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Express Gate (HKLM-x32\...\{B5A5627C-0173-4DB2-ADA8-740479370F67}) (Version: 1.2.13.32 - DeviceVM, Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Photosmart 5520 series Basic Device Software (HKLM\...\{68C0736C-3E47-43A6-B14D-236BEF198A5F}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Photosmart 5520 series Product Improvement Study (HKLM\...\{DCC176F0-3CE3-4DA9-8FF9-3809C1B48C47}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Update (HKLM-x32\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0000 - Microsoft) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.0.1006 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.1995 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
iWin Games (HKLM-x32\...\iWinArcade) (Version: 2.92 - )
Java 7 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.600 - Oracle)
Java Auto Updater (x32 Version: 2.1.60.19 - Oracle, Inc.) Hidden
Jewel Quest II (remove only) (HKLM-x32\...\Jewel Quest II) (Version:  - )
Jewel Quest III (HKLM-x32\...\Jewel Quest III) (Version: 1.1.1.0 - iWin.com)
JMicron Ethernet Adapter NDIS Driver (HKLM-x32\...\{96DCEE2F-98EE-4F80-8C0F-7C04D1FB9D7F}) (Version: 6.0.11.10 - JMicron Technology Corp.)
JMicron Flash Media Controller Driver (HKLM-x32\...\{26604C7E-A313-4D12-867F-7C6E7820BE4C}) (Version: 1.0.33.2 - JMicron Technology Corp.)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Loki ActiveX Control (HKLM-x32\...\Loki ActiveX Control) (Version: 3.1.0.05 - SkyhookWireless)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Office Live Add-in 1.3 (HKLM-x32\...\{57F0ED40-8F11-41AA-B926-4A66D0D1A9CC}) (Version: 2.0.2313.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
PureLeads (HKLM-x32\...\PureLeads) (Version: 2.0.17 - PureLeads)
Roxio Roxio Burn (x32 Version: 1.0.0 - Roxio) Hidden
Roxio Update Manager (x32 Version: 6.0.0 - Roxio) Hidden
SpywareBlaster 5.0 (HKLM-x32\...\SpywareBlaster_is1) (Version: 5.0.0 - BrightFort LLC)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2473228) (Version: 1 - Microsoft Corporation)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows SideShow Managed Runtime 1.0 (HKLM-x32\...\{3516C69A-024D-42A8-B948-FFAA7B9CC49A}) (Version: 1.0.1.0 - Microsoft Corporation)
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.29.0 - ASUS)
WipeDrive SystemSaver (HKLM-x32\...\WipeDrive SystemSaver) (Version:  - WhiteCanyon Software, Inc.)
Wireless Console 3 (HKLM-x32\...\{20FDF948-C8ED-4543-A539-F7F4AEF5AFA2}) (Version: 3.0.14 - ASUS)
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version:  - Yahoo! Inc.)

========================= Devices: ================================

Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

========================= Memory info: ===================================

Percentage of memory in use: 23%
Total physical RAM: 3884.51 MB
Available physical RAM: 2958.3 MB
Total Pagefile: 7767.2 MB
Available Pagefile: 6854.9 MB
Total Virtual: 4095.88 MB
Available Virtual: 3988.68 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.11 GB) (Free:401.73 GB) NTFS
2 Drive d: (KINGSTON) (Removable) (Total:1.86 GB) (Free:1.78 GB) FAT

========================= Users: ========================================

User accounts for \\

Administrator            Guest                    Owner                   

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

10-09-2014 21:36:50 Windows Update
10-09-2014 22:06:42 Windows Update
11-09-2014 23:31:00 Windows Update
17-09-2014 21:23:59 Windows Update
18-09-2014 21:39:23 Windows Update
07-10-2014 21:35:41 Restore Operation
08-10-2014 19:42:04 Windows Modules Installer
08-10-2014 22:37:31 Windows Update
08-10-2014 22:39:39 Windows Update
08-10-2014 22:43:07 Windows Update
09-10-2014 01:38:48 Windows Modules Installer
09-10-2014 01:51:12 Windows Modules Installer

**** End of log ****

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.1 (10.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by Owner on Wed 10/08/2014 at 22:40:08.90
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

Successfully deleted: [Registry Key] "hkey_local_machine\software\classes\installer\upgradecodes\f928123a039649549966d4c29d35b1c9"
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{045120B7-9A19-4891-8FA4-1014EDD6CB0F}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{92AF6862-52C7-476E-9693-57CEB1DD881A}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6C8DB2EC-499B-4897-A784-0E3186C97E9D}
Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6C8DB2EC-499B-4897-A784-0E3186C97E9D}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{6C8DB2EC-499B-4897-A784-0E3186C97E9D}
Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6C8DB2EC-499B-4897-A784-0E3186C97E9D}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{6C8DB2EC-499B-4897-A784-0E3186C97E9D}

 

~~~ Files

Successfully deleted: [File] "C:\Windows\couponprinter.ocx"
Successfully deleted: [File] C:\Windows\prefetch\DRIVERTUNER.EXE-946A241D.pf

 

~~~ Folders

Successfully deleted: [Folder] "C:\Users\Owner.COMPUTER\AppData\Roaming\searchprotect"
Successfully deleted: [Folder] "C:\Users\Owner.COMPUTER\appdata\local\conduit"
Successfully deleted: [Folder] "C:\Users\Owner.COMPUTER\appdata\local\searchprotect"
Successfully deleted: [Folder] "C:\Users\Owner.COMPUTER\appdata\local\visi_coupon"
Successfully deleted: [Folder] "C:\Users\Owner.COMPUTER\appdata\locallow\conduit"
Successfully deleted: [Folder] "C:\Users\Owner.COMPUTER\appdata\locallow\datamngr"
Successfully deleted: [Folder] "C:\Users\Owner.COMPUTER\appdata\locallow\pricegong"
Successfully deleted: [Folder] "C:\Program Files (x86)\coupons"
Successfully deleted: [Folder] "C:\Users\Owner.COMPUTER\appdata\locallow\asktoolbar"
Successfully deleted: [Empty Folder] C:\Users\Owner.COMPUTER\appdata\local\{12C5FCA8-5E83-41BF-9EBE-8201938FAE27}
Successfully deleted: [Empty Folder] C:\Users\Owner.COMPUTER\appdata\local\{39EFA6FC-8554-43A7-8413-5433E2870364}
Successfully deleted: [Empty Folder] C:\Users\Owner.COMPUTER\appdata\local\{8BE18066-96FC-4114-AD90-0003312321CB}
Successfully deleted: [Empty Folder] C:\Users\Owner.COMPUTER\appdata\local\{CACD24F8-0F06-4E32-972C-BC33835DD74B}
Successfully deleted: [Empty Folder] C:\Users\Owner.COMPUTER\appdata\local\{F08A3B2F-5A49-4961-8AC2-7379DB33D0B0}
Successfully deleted: [Empty Folder] C:\Users\Owner.COMPUTER\appdata\local\{F20A4299-2E50-493D-8BBE-1A3EFD76BCA2}
Successfully deleted: [Empty Folder] C:\Users\Owner.COMPUTER\appdata\local\{FEFAE60E-BC12-4E04-8244-EA0192B439E4}

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 10/08/2014 at 22:41:39.46
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Edited by Fade2black22, 08 October 2014 - 10:47 PM.


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#2 gavinseabrook

gavinseabrook

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Posted 09 October 2014 - 02:24 AM

Bear share is one hell of a drug lol. You seem to have performed most basic troubleshooting, but your DNS resolver was not able to be flushed. Sounds like something could have corrupted some files. Had she experienced any viruses before she lost internet connectivity? Have you tried setting the IP Address information manually or tried using googles public DNS servers (8.8.8.8)? 


Gavin Seabrook

 





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