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How to fix this?


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#1 r41866

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Posted 08 October 2014 - 10:05 AM

My computer has been infected with either malware or virus. Now all the Internet browsers load web pages extremely slow. Before showing any web page, the status bar shows something like "looking up demo.chinagate.com," "looking up gstatic.com," and "looking up netshelter.net." How to fix this?
 
My OS is Windows 7. I have already scanned the system using Bitdefender, Spybot Search and Destroy, Malwarebyte, and Glary Utilities. Although they did find some viruses or malware, they can't fix this problem.
 
Thank you for your help!

Edited by Queen-Evie, 08 October 2014 - 10:26 AM.
moved from Windows 7 to Am I Infected


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#2 old rocker

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Posted 08 October 2014 - 10:37 AM

Hi

 

"Now all the Internet browsers load web pages extremely slow"

 

 

Please list all the browsers installed on your system that you are referring to and which browser is your default?

 

Thanks

 

Topic has been moved The malware team will help you from here on


Edited by old rocker, 08 October 2014 - 10:57 AM.


#3 r41866

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Posted 08 October 2014 - 10:40 AM

I have Internet Explorer 11, Firefox, and Safari from Apple. The default is Firefox.

 

Thanks.



#4 r41866

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Posted 08 October 2014 - 12:50 PM

I have also used Norton Power Eraser and reset all the browsers. That doesn't help although NPE did remove something. The browsing is still slow and the browsers still contact unwanted sites. How can I proceed from here?






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