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Help please! Computer consistently shutting down

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3 replies to this topic

#1 Buddhamon


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Posted 07 October 2014 - 05:17 PM

HP Envy h8-1534 PC
AMD Six core FX 6200 Processor
10GB DDR3 System memory
1.5TB Hard Drive
Geforce GTX 660 Ti
My PC randomly started shutting off around a month ago. Opened it up and cleaned it out, kept happening, brought it to geek squad, they cleaned it out more and got rid of some malware, got it back, still shuts off. Took it back again, they cleaned the power supply more and stress tested it but it wouldnt shut off for them. So the guy recomends that I should get a larger case due to my power supply being too close to my graphics card and overloading it. Before I dish out the money for that i'm wondering if anyone knows this would help? Much appreciated!

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#2 Moby Purple

Moby Purple

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Posted 07 October 2014 - 06:32 PM

Have you checked all the fans, including the graphics card fan, to make sure they are running?


You might download and install a program that monitors fan speeds and temps.  I use PC Wizard 2014.  There are others that do the same thing.  Once installed click on the icon that looks like a gas gauge.  You can monitor your CPU and graphics cards temps, fan speeds,etc.  Take a baseline reading when you first turn the PC on, and then monitor it and see if you have any big changes in temps.


One more thing - stay  away from the Geek Squad!!   :radioactive: 

#3 accuratecomputer


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Posted 08 October 2014 - 01:35 AM

Hello Buddhamon,
Check air vents for Dust and fluff if any inside will also need cleaning out. Try safe mode by pressing F8 as the computer starts and see if it will open or let you click on last good configuration.

If the dusting doesn't help, and the psu is not overheating, plus the hard-drive isn't making very strange noises, try to look for a free diagnostic download and run a check with a program from that!. This may let you get out of this consistently shutting down.

#4 zingo156


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Posted 09 October 2014 - 07:40 AM

What brand is the power supply and how many watts is it? The 660ti requries a 450watt power supply or more: http://www.geforce.com/hardware/desktop-gpus/geforce-gtx-660ti/specifications if you are using the stock psu it likely does not meet the requirements.


Power supplies become less efficient when they get hot. It is possible the psu is heating up with the added video card heat and stress running the card and then failing.


Where are you running the computer as in do you have it in an open area with decent air flow? Or do you have it burried in some cabinet with no airflow? Modern computers with gaming hardware need to have good airflow. A heat issue will certainly cause a shut down.

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